Best Service - Bibra Lake
We have been doing a home renovation. I could not fault the staff at Master's. Most go above and beyond. Geoff in Kitchen's, Paul in flooring, Irene in lighting and the paint guy (sorry forgot your name) you have all been awesome. This is my first house reno and their patience has made the experience nice enough to go again.
Always a pleasure
I call into my local Masters at Nerang every now and then and always get a warm greeting. About 3 months ago I had an issue that was fully sorted the same day and left happy but my latest venture is worth comment. I went online to purchase a blower/vac which went smoothly, but after an hour I realised I bought a blower only as the description was a bit vague but I still acknowledge it was my fault. I definitely needed the vac part for cleaning around the pool. An hour later I received a text to pick the item up so off I trotted with my wif...e and went to the front desk to explain my mistake. I was attended to by Brett whom was an absolute delight despite what he had to go through to fix the issue. The long and short of it was I bought a slightly cheaper model and spent the change on garden items and everyone was a winner. Masters still got their money, I got my blower/vac, and a few extras and I went away very impressed with the great service. I will definitely return with the knowledge that any problem can be sorted especially if you are easy to get along with and say please.
Best Vacuum and Microwave Ever!!! Dyson DC54
I Love South Morang Masters, great service, happy staff all willing to help... Bought a Dyson DC54 they price matched Vacuum. First they checked David Jones on there computer that had the price I was willing to pay.... Ended up buying a Panasonic Inverter Microwave with the money I saved..... Really Happy. Now I go there on a regular bases..
Master's mount Gambier store
Have recently been in store to the closest Master's store which is in Mount Gambier the most friendliest and politeness staff, who are very helpful and friendly. The best service I've ever had. Masters mount Gambier keep up the great work because the more people your friendly to the more people are going to come back and shop at Master's home improvement rather than Bunnings.
Unbelievable service -highly recommend
Phone service and follow-up sales was incredible! Price-match was an added bonus and this new store deserves to be recognised for affordability, customer service training and hire and the genuine courtesy extended to the public.Highly recommend.
Great service at Masters Adelaide
Thanks to David who provided specialist painting and product advice to us this evening. Didn't know you could paint laminate benchtops and we are now greatly looking forward to farewelling our teal kitchen!
Informative, excellent advice
Visited Masters Wendouree on Saturday to check out kitchens and appliances. Received prompt, efficient and informative service in both areas. The staff couldn't be more helpful offering advice and suggestions regarding options available for kitchens and suitable appliances. Was given quote for kitchen bench tops and splashbacks which was very interesting. Am still considering whether to proceed with the kitchen, but if I do, and the service continues at the level received on Saturday, I will be one very happy customer. Thank you Wendouree Staff.
click and collect service improving at Chullora
I have been buying from Masters for a while and noticed that their click and collect service has improved.
The last couple of click and collect, we found that the staff were able to find our order very promptly. And I do notice a genuine efforts with the counter staff to improve customer service. So top marks for that.
Also check your Woolworths and Caltex dockets, we were able to pick up a 10% discount coupon that can be used in store or online in the past month.
I have noticed ever since Masters started their business, Bunnings pri...ces have come down to match. In a lot of cases, their prices are almost exactly the same down to the cents. I often wonder how much more I will need to pay to Bunnings if there are no Masters. Good on you Masters.
Very happy with end result floor looks sensational
This is the first time in my life I have written a review. Hayden from wendouree store 5 stars for your excellent
service made my shopping experience there 10/10 as I am too in customer service its nice to hear
something positive for a change. thanks
From the ordering, sorting and delivery of timber EXCELLENT SERVICE, great price, delivery a bit on the steep side (but worth it), good assortment of Timber. Many thanks for all your help. Felicia x
Good deals and range
Visited Masters last week for the first time and was sceptical to say the least. Was happy with the kitchen range and staff were helpful loading items into my car. Prices were good compared to other prices i've seen. Overall no complaints
Great quality product and excellent design team
I had Masters Mornington design a kitchen for my new home, the quality and their service is brilliant. The product is as good as a custom built kitchen, perhaps even better! The carcasses are made with E0 rated board so it's much healthier for both my family as well as the environment. It's always a busy area in the kitchen design showroom and I can see why. I would certainly use the service and product again.
Great service @ Bayswater
Went to Masters today, lots of staff offering assistance, large variety of different items not found at Bunnings and comparable prices.
Staff just fantastic, helpful in all aspects, advice from the plumbing area was great,
parts were missing from one of the toilets, and due to an accident I had, a staff member delivered the missing parts to my home, great customer service
Great service at Toowoomba store
Last year I bought some taps from the Toowoomba store. When I returned home - Coffs Harbour I found that I had picked up the wrong packet. As I live 6 hours away I was not sure what to do. About 3 months later I rang the store and was very pleased with the response from staff who informed me they would exchange the taps for the correct product. I was again in Toowoomba a month after the phone call and had no problem exchanging the taps even without the receipt. Every time I am in Toowoomba I go to the store buy something...never any issues.
Very happy with our Ellenbrook store in W.A
Made a inquiry over the phone and Phil in the trade area gave me his full attention for 15 mins,explaining the product and the cheapest options.
I went to the store and Phil and his assistant loaded my vehicle and checked the order twice before scanning.
Could not ask for better service ..10/10
Excellent Friendly Service
Visited Masters twice this weekend, for the very first time, and I was amazed with the excellent service that I received both days, the staff could not do enough. Will not receive my purchase until early January which I am looking forward to.
Purchased this from Masters, had it a little over 12 months, did great job, then for some reason it stopped working. Got onto CustomerCare, who send out a guy 2 days later, problem with control board, had to wait for part.
Rang a CC a week later to check on progress, was told part would not be available till mid December, "Not to worry" lady said, we'll arrange a New replacement machine (HWM70-1201) which was delivered and setup 2 days later. Great customer support.Will review said machine after a while...
We bought and installed a profile kitchen from Masters Rockhampton in September 2014, we are very pleased with the product. The flatpac system was quite easy to assemble after you put a few together and the soft close drawer runners your supplied with are excellent. We ordered our bench top from Masters as well, it fit the area perfectly, the only aspects that need improving is the 3 to 4 week wait for the bench top to be made and they don't make a cabinet for a dish drawer dishwasher, we adapted ours to fit but we were advised on how to do it ...so that didn't come as a unwelcome surprise when it was put together. The help we received from the Kitchen Consultant was outstanding, nothing was to much trouble for her, we received the best customer service, she is a asset to Masters.
Superb customer service!!!!!
My husband and I visited Masters store in Burnside on Saturday and weren't really looking for anything in particular, however, as we walked through the outdoor furniture displays a staff member greeted us as she was putting light globes on the shelf. Her positive attitude and welcoming smile had us engaged. She asked what it was she could help us with and I asked her about pricing on a particular lounge setting, she told us straight away and she then continued to advise us on similar products that we were after. She walked us around the furnitu...re displays for a good 5-10 minutes continuously educating us on ideas and tips for our alfresco! I told her we would have a think about it however I then thanked her for her service and my husband asked about the 24 months interest free they offered, she was honest enough to tell us that she didn't have a lot of knowledge about it so she offered to get another staff member to assist us with that. Once we had finished talking with the male staff member I then asked where I could find the paint section. She kindly walked myself and my husband over to the paint area and she continued to meet our needs and answer all the questions we had!!!! I respected the fact that for the first time in a long time my husband and I felt like all of the the attention was on us and she actually wanted to help us!!!! Thanks to her we will be back to purchase the lounge setting and continue to do all of our shopping at this store. I had never felt more confident in a staff member in my life! It may sound over the top but how often is it that you find excellent customer service these days???? We were very very impressed. Thank you Masters Burnside for all your help.
A wizard that knows everything hardware
[name removed] from Masters West Gosford pretty much designed my house for me. For such a young kid, he just had so much knowledge.Whenever i go in there now i simply ask for him because then i know I'm going to get the right advice.
Excellent customer service
We came into Masters Burnside this morning, looking for a vanity basin...We were served by the plumbing department, and we were very impressed by their product knowledge, and also to help us with add on sales (basin mixer and plug and waste)..We would recommend her to any of our friends
Great Service and Products
Bought two great childrens plastic chairs. Price was good and staff friendly. Very happy with the chairs and service. Sometimes the most expensive is not the best.
Their new, give em a chance
Look, it's like this, Parkinson Qld is a new store, I just special ordered a shower screen panel, buying it was not smooth sailing but all the staff I have spoken to could not be more helpful. Ok, a few things didn't go to plan but they sell thousands of products and they have lots to learn. The whiners that criticise Masters , I guess you bring on problems with your bad attitude to the staff. Well done Masters your staff are a credit to you.
Lots to learn, but willing.
Always excellent service
I go to quite a few hardware stores, as we are currently doing up our house (by ourselves!). So I shop around for the best quality and the best price, and the item that will do the job right the first time around. I must say that every Masters store I have gone to (4 in total, and on at least 60 occasions) has been a good experience, and everything I have bought has been just what I have needed. Every staff member I have encountered has been professional, friendly and helpful. Not only that, they patiently listen to my needs or problems that I ...need to fix, and they always seem to have either helpful advice, or they hook me up with other places that can help. I took the time out to write this review, as I had an awesome team member sell me a fridge the other day in the FTG store. I think too many people take time out to write a review if something goes wrong, but we don't take time out to praise the wonderful work of others. So here it is. Kudos to the wonderful staff that Masters' hires :) Staff. Store set up. Products Needs some more native tube stock, to encourage planting natives. I come from the Dandenong Ranges and would love the FTG store to promote planting natives in the hills. Needs a free water fountain for summer :)
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