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MATE ADSL
3.9 from 333 reviews · View Statistics
See the Best Internet Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    4.1 (70)
  • Transparency
    4.2 (54)
  • Customer Service
    4.3 (71)
  • Adequate Speeds Yes (46) · No (15)
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  • Verified

A very unreliable service

published

Day 3 with service only a 3rd of the time, unable to call tech support no one calls back, when it has worked it’s been great but overall very disappointed, power was cut tonight for something unrelated but can’t reestablish connection and unable to connect to the app, great way to start out with this provider

Value for Money
2/5
Transparency
2/5
MATE
Vanessa S.MATE
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Review collected in partnership with MATE

  • Verified

Good, solid and cheap

published

This is a good solid and reliable ISP. The service works and is reliable. AI bot on the website is fairly dumb better to call, an no real self service, but hey, how often do u do anything but pay the bill. Day in and out great, this is the second house I've used them for. Best service reliability and price

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
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Review collected in partnership with MATE

Dianne C.
Dianne C.Wide Bay-Burnett, QLD
  • 4 reviews
  • Verified

Couldn't ask for more

published

My connection is very reliable and there have been no drop outs, nor any other issues. I did wonder how I would manage getting the connection up and running, but the service from Mates couldn't be faulted. Price is great.

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
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Review collected in partnership with MATE

qestra
qestra
  • 132 reviews
  • 36 likes

Lives up to every single promise!

published
Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
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Larry Vincent
Larry VincentMid North Coast, NSW
  • 2 reviews
  • 4 likes
  • Verified

Fast, competent, courteous staff and reliable service

published

The transfer of service from South West Rocks NSW to Buderim Qld went perfectly.The step by step instructions that were emailed were easy to follow. Connection was complete within hours. Highly recommended.

Value for Money
4/5
Transparency
4/5
MATE
Vanessa S.MATE
Ben
BenSydney, NSW
  • 3 reviews
  • Verified

Great support, good speeds!

published

I’m mate customer for 2 years now and recently switched my mobile to Mate from Belong after having many issues. They are very responsive! Great work guys.

If I could suggest a one think your self care portal feels very outdated and you are really missing out on a mobile app to view or manage data.

Thanks for your great work.

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
  • Verified

long easement user

published

Needed to change from TPG modem and NBN service to suburb is poor to patchy, but pleasant sign on staff. One month in, so far so good, certainly no worse than NBN capability.

Value for Money
4/5
Transparency
4/5
MATE
Vanessa S.MATE
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with MATE

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disappointed mate
disappointed mateMurray Region, NSW
  • 3 reviews
  • 1 like
  • Verified

dont let the fancy advertisements fool you - this is just another crap internet company

published

the internet is chopppy and disconnects at peak times in Melbourne CBD. But thats not even the worst bit. You contact support and they just send you in an infinite loop (live Chat > ticket > phone call > ticket > phone call).

Signing up with mate has been terrible and I hate it and will be leaving immediately.

Value for Money
3/5
Transparency
1/5
MATE
Vanessa S.MATE
  • Verified

Efficient customer service and value for money

published

After two disastrous experiences with other ISPs I switched to Mate. I find that their customer service efficient, reliable, relatively timely and so far they have resolved each of my queries. Their pricing is reasonable and value for money.

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with MATE

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Kaytee
Kaytee
  • 3 reviews
  • 2 likes
  • Verified

Disconnected for no reason causing me to pay more

published

I switched from telstra and my modem worked a week then got disconnected for no good reason and cannot.be explained by mate. They say i need to pay telstra to diagnose or buy their modem. Got ducked into this company!cannot call anytime past 7pm when most problems happen. No one calls back and they're just rude.

Value for Money
1/5
Transparency
1/5
MATE
Vanessa S.MATE
Alexandra Catt
Alexandra CattSouth East Queensland, QLD
  • Verified

Efficient, convenient, reliable

published

I have been with MATE for a few years now upon recommendation from a colleague, and I honestly cannot fault them! The team respond promptly, provide support in an easy way to understand, and are really friendly. They connected internet for me within a few hours, which was all up and running with no issues at all. I couldn't believe how easy it was !

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with MATE

Andrew G
Andrew GMelbourne
  • 2 reviews
  • 3 likes
  • Verified

Just a Vocus reseller

published

Unfortunately, Mate just resell a bad product offered by Vocus. I'm lucky to get 1/2 my line speed during off-peak, and peak times are even worse. The worst are International speeds, which drop to 2-4Mbps during the evening. It's nice to have good Aussie support, but that's the only positive I can think of.

Value for Money
2/5
Transparency
5/5
MATE
Vanessa S.MATE
Internet Service Providers

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Steve
Steve
  • 3 reviews
  • Verified

Customer support is amazing

published

Changed to Mate after experiencing terrible service from my previous ISP who took over two weeks to answer an email about moving house.
On average, if I sent an email to Mate it was replied to within the hour. Most were a lot quicker.
After waiting weeks for Telstra to disconnect the old service at the new house, Mate took less than a day to get my new account set up and working, where I was expecting it to take a week or so. To say I'm impressed is an understatement.
I'm currently WFH and these guys figuratively saved my life. Good to see there are still companies out there who do things properly and professionally.

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
  • Verified

Great connection. Easy set up. Great communication.

published

Pretty spot on re connection. Very few problems. The odd drop out and have a reboot the modem however this has only been a couple of time.
Customer service / care team are excellent. Friendly and knowledgable.
Reasonably priced and local call centre.
All in all cannot fault.

Value for Money
4/5
Transparency
5/5
MATE
Vanessa S.MATE
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with MATE

Dissapointed
Dissapointed
  • 3 reviews
  • 6 likes
  • Verified

Worst Internet Service I Have Ever Experienced

published
Value for Money
1/5
Transparency
1/5
MATE
Vanessa S.MATE
Dissapointed
Dissapointed
MATE
Vanessa S.MATE

Questions & Answers

David
Davidasked

Sign up 11 days ago for home phone adsl to transfer from belong to mate. They to me in beginning within 4 days home phone and adsl be transferred but it’s day 11 still not activated they keep me updated with sms and 3 phone calls and mate said it’s a fault of Telstra and that’s why taking so long but I’m with belong and they use Telstra lines and never had issues with Telstra lines with belong. My mate account is 638608

4 answers
MATE
Vanessa S.MATE

Hi David,

Sorry to hear this.

Can you confirm your MATE Code/Account number? 638608 is the incorrect account.

David
David

639608

David
David

639608

Vendettabruh
Vendettabruhasked

Is it possible to get an adsl connection if you dont have the money to get nbn setup at the moment?

1 answer
MATE
Vanessa S.MATE

Hi Vendettabruh,

Once nbn becomes available in an area, it is not possible to connect ADSL due to government cease sale regulations.

To see what we can offer you, please email your full address to support@letsbemates.com.au.

Aryia K.
Aryia K.asked

Mate was good for the couple months but apparently it going slow now so I’m disappointed

1 answer
MATE
Vanessa S.MATE

Hi Aryia K,

Sorry to hear this.

Can you please advise your account number so we can look into this issue ASAP?

If you are experiencing issues please contact our support team on 1300 876 283 so we can investigate.

Get an answer from our members and MATE representatives

Details

CategoryInternet Service Providers
Service TypeADSL
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