Easy connection process - ADSL - nice staff and fast answer on support requests
Everything works (internet, phone, vpn)
Have met all their promises so far - connection time was fast
Generally happy with everything
Can't fault their customer service!
I used to be on their NBN (which had blazing speeds) but then I moved homes to an area with no NBN so had to downgrade to ADSL. Although there were other providers with slightly better rates, I was adamant to stick to Mate. Their customer service has always been top notch. They walked me through the entire process from ordering the service to set up, sent updates via email and sms and was friendly to boot. What I loved most though is that their team is based in Australia as well. Highly reccomended.
Good. Connection is a bit off at times, find myself disconnecting my phone when I get home.
Yes, connection is slow on my phone when connected to adsl.
Don't use it for my phone at home only Tv due to the slow connection. Works well with the TV just not for phones and my laptop is slow.
Clearly states in the advertisement 0$ sign up fee, its says that early and often. It's not true, they in fact do have a charge of AU$59.00. They get away with it saying it's a pass through charge from Telstra and not them.
Been on the phone with someone from Mates who INSISTED it showed after you clicked on "I don't have an active phone line" that AU$59.00 fee would be charged, it doesn't. We went through the whole process again together over the phone and it didn't, like, at all. You would have to download and read the whole fine print to find out. Tried cancelling it, and even though it was two days ago it can no longer be done without paying the first full month + $59.00.
Dodgy effing practices and a customer service who aggressively INSISTS you are wrong and then when proved wrong just falls back to "well you should have read the fine print".
Great start "Mate".
Customer service is incredible
Customer service is incredible, super friendly and extremely helpful. You are talking with people that also speak fluent English which is a plus when trying to communicate over the phone. There really is no complications with this company, so easy to sign up, and even easier to end the contract. (I was moving overseas) but if I wasn't, I would be happy to stay with Mate.
Reliable and great speed. The phone help was fantastic to help me set up, especially as I'm an older female living alone. The lovely guy even told me exactly what I needed to get from Officeworks to adapt my older phone line and the price! I couldn't ask for more.
I had already used Mate for a few years after getting NBN and had a great experience so although they were slightly more expensive than other 'cheap' deals I am convinced I have the best deal.
Crazy not to try the best! No contact, give em a go!
I did NBN with them and now moved to a NBNless zone. I won't leave them ever. They pick the phone! You can understand the Australian call centre! And it bloody works great. I recommend to everyone. Try it and stop going with the usual heartaches.
Very very happy with these guys and the service they offer.
I'm on an ADSL connection, so it's all about customer service for me as they cannot do much about the speed I receive. this will change with NBN but I will update my review if needed.
Have been with them for almost 2 years and only had one issue so far.
My actual line was compromised so they had to arrange for telstra to fix it.
Within 24 hours Mate organised this and the telstra technician was here the very next day.
There where a few issues from Telstra's side.
Communication and support over the phone from the team at letsbemates is simply amazing, quick and friendly.
Overall a very good experience with them so far!
They are not the cheapest, but you do get what you pay for.
Never an issue!
We think the team at mate do a fantastic job & we would definitely sign back up with them when we reconnect. Customer service was always laid back yet professional & never an issue with our connection. Brilliant!
(Only reason why we've cancelled is because we are going caravanning)
Do not even bother!!!
My connection started off well enough but after continual disappointment over the last three months I have been trying to cancel my service. I first wanted to check how much data I have been using. It should be on your billl...but no! Go to my customer portal, click on the usage icon...no data available. Customer service tells me that it is there. After showing them it was not, they messages me with the information...no apology! I tried cancelling by email. I have to call. No answer we are busy leave your details...no call back! What a total hoax! Do not even bother entertaining giving these guys your business!
Great products and team
SO happy with these guys from start to finish. Easy process, great on the phone if anything is wrong & super easy & pain free disconnection. Wish all companies ran in this manner. Great price plan and internet connection was ace!!
They Charged Me Before They Verified If They Could Deliver Internet To My Property & Then Blamed It On Telstra
Having local support is great, but only if they can actually connect your service.
I was asked to go purchase a home phone to verify my connection because If I didn't and they sent out a Telstra technician I would be charged $170 incorrect call out fee. If that does not work, I'll have to 'speak with my landlord about it' They proceeded to bill me for my first month anyway.
Don't put that on your homepage do ya mate
I now have more problems than I started with.
Living on an island with no NBN and ancient landlines, I don't enjoy fantastic facilities, but the support from MATE is first class, always very patient with my limited understanding of things technological.
Stable internet without any interruption, friendly tech support
Happy with MATE as ISP for our ADSL2+, since the internet is pretty stable most of the time and friendly staffs on phone. Overall pretty happy with them
1. Stable internet speed
2. Get prompt notify SMS when internet interruption/downtime occurs
3. Friendly staff phone support
1. Costly for ADSL2+ (unfortunately no NBN for our area yet)
2. No staff/phone support after 8PM, which can be annoying when something happens after work hour
Flexible and competitive service
Moved home and don't want to sign up a contract as waiting for NBN connection.
Found Mate provides month to month service with no installation and no lock-in contract.
Easy to connect service. They are all nice.
Never had problem with them.
The promotion period was good but after promotion, the price is not competitive.
Have been with Mate for 3 years. Travel across Australia for a few months annually and disconnect service when away. Reconnection has always been simple and efficient with guidance from articulate service advisors. We are soooo happy with mate communicate that we rave to all our friends what a good provider it is. Great company to deal with.
I swapped to "Mate Communicate" (M.C.) October 2018. My wife and I used their bundle deal for the internet and mobile phones. We haven't had any problems with the service. In fact, our ADSL internet speed increased quite a lot than what we had from our previous Internet Provider. We have found them easy to talk to and patient for the likes of us who are of the older generation and aren't totally "tech savvy".
Mate Communicate use the Telstra network system, of which they only have 98% .
My wife and I live in Western Australia, recently we took a trip to Esperance, which is approximately 700 kilometres southeast of Perth. In Western Australia, the smaller towns which we passed through had no signal. The major towns like Esperance, Bunbury etc... we could get a signal. This isn't (M.C's) fault because of the relationship with Telstra.
It appears from looking at the East coast of Australia, where there are bigger towns and population, the coverage of the mobile signal appears to be a lot better than the west coast.
We live in a Perth suburb, so have no problem locally.
Because of the lack of signal in distant places, we could not recommend M, C. to friends in these places.
Amazing Product and Awesome Customer Service!
Reliable, fast service and awesome customer service that sort out any concerns straight away. Super easy to sign up and no lock in contracts. You won’t want to leave though. Thank You Mate Communicate! I recommend your company to everyone.
I have recently replaced my modem and found better connectivity with my current adsl+ acct,, the service to date has been good. I read a lot of poor reviews and coincidentally seem to be during the nbn chNgeover but blaming Mate! I was informed by NBN that there may be issues with changeover regarding poor service and loss of numbers if I did not switch over soon,, as I am still using adsl2+ without issues I can only assume that Mate are not the issue but the transition to our over expensive you bewt NBN,,, I will stick with reliable adsl2+ for now until I am forced to change; why fix something that is working and not broken.
I think some people want the world for the cost of peanuts. Try one of the other Telcos and see how you go; $$s for sure and even worse service without a smile but smatterings of arrogance!
Congested and unusable at night.
I came across from Internode to Mate thinking that our internet service wouldn't change at all or if it did minimally, how wrong I was.
Ping times went from 15ms to 35ms
Connection speed dropped from 18000 to around 15000 and mate wasn't even interested in looking into why the speed dropped and was told its within a reasonable connection speed nothing can be done.
Was told I'd have a static IP address which I need so I can access the system remotely, IP changes even single time the connection drops out.
And Mate support teams response when the problem is to hard "We don't have contracts here at mate you are free to move to another ISP"
I would not recommend to any of my friends to switch to mate, ever.
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