Reviewer Photos & Videos
A very unreliable service
Day 3 with service only a 3rd of the time, unable to call tech support no one calls back, when it has worked it’s been great but overall very disappointed, power was cut tonight for something unrelated but can’t reestablish connection and unable to connect to the app, great way to start out with this provider
Good, solid and cheap
This is a good solid and reliable ISP. The service works and is reliable. AI bot on the website is fairly dumb better to call, an no real self service, but hey, how often do u do anything but pay the bill. Day in and out great, this is the second house I've used them for. Best service reliability and price
Couldn't ask for more
My connection is very reliable and there have been no drop outs, nor any other issues. I did wonder how I would manage getting the connection up and running, but the service from Mates couldn't be faulted. Price is great.
Lives up to every single promise!
Some people (best be nameless) dare to call me a technical moron. So, changing providers seemed a bridge way too far. Still I needed to save money so I checked product reviews. MATE were among the the best on most things. Especially customer service. They even answered on the third ring!! "Looks super- promising so far" I told myself. To cut a long story short, they outclassed themselves on every bit of the process of setting up, explaining terms and options and so on. Since joining MATE about two years ago I've had none of the problems exp...erienced with my previous telecom, a major, major provider, who survive on hot air, promises, accounting mayhem and people like me who are fearful of making changes. So, I ask myself, "Why did you wait so long" MATE makes everything so easy, cheap and hassle-free. They seem to be that rare bird, a company that actually values its customers.
Fast, competent, courteous staff and reliable service
The transfer of service from South West Rocks NSW to Buderim Qld went perfectly.The step by step instructions that were emailed were easy to follow. Connection was complete within hours. Highly recommended.
Great support, good speeds!
I’m mate customer for 2 years now and recently switched my mobile to Mate from Belong after having many issues. They are very responsive! Great work guys.
If I could suggest a one think your self care portal feels very outdated and you are really missing out on a mobile app to view or manage data.
Thanks for your great work.
long easement user
Needed to change from TPG modem and NBN service to suburb is poor to patchy, but pleasant sign on staff. One month in, so far so good, certainly no worse than NBN capability.
dont let the fancy advertisements fool you - this is just another crap internet company
the internet is chopppy and disconnects at peak times in Melbourne CBD. But thats not even the worst bit. You contact support and they just send you in an infinite loop (live Chat > ticket > phone call > ticket > phone call).
Signing up with mate has been terrible and I hate it and will be leaving immediately.
Efficient customer service and value for money
After two disastrous experiences with other ISPs I switched to Mate. I find that their customer service efficient, reliable, relatively timely and so far they have resolved each of my queries. Their pricing is reasonable and value for money.
Disconnected for no reason causing me to pay more
I switched from telstra and my modem worked a week then got disconnected for no good reason and cannot.be explained by mate. They say i need to pay telstra to diagnose or buy their modem. Got ducked into this company!cannot call anytime past 7pm when most problems happen. No one calls back and they're just rude.
Efficient, convenient, reliable
I have been with MATE for a few years now upon recommendation from a colleague, and I honestly cannot fault them! The team respond promptly, provide support in an easy way to understand, and are really friendly. They connected internet for me within a few hours, which was all up and running with no issues at all. I couldn't believe how easy it was !
Just a Vocus reseller
Unfortunately, Mate just resell a bad product offered by Vocus. I'm lucky to get 1/2 my line speed during off-peak, and peak times are even worse. The worst are International speeds, which drop to 2-4Mbps during the evening. It's nice to have good Aussie support, but that's the only positive I can think of.
Customer support is amazing
Changed to Mate after experiencing terrible service from my previous ISP who took over two weeks to answer an email about moving house.
On average, if I sent an email to Mate it was replied to within the hour. Most were a lot quicker.
After waiting weeks for Telstra to disconnect the old service at the new house, Mate took less than a day to get my new account set up and working, where I was expecting it to take a week or so. To say I'm impressed is an understatement.
I'm currently WFH and these guys figuratively saved my life. Good to see there are still companies out there who do things properly and professionally.
Great connection. Easy set up. Great communication.
Pretty spot on re connection. Very few problems. The odd drop out and have a reboot the modem however this has only been a couple of time.
Customer service / care team are excellent. Friendly and knowledgable.
Reasonably priced and local call centre.
All in all cannot fault.
Worst Internet Service I Have Ever Experienced
15+ years with TPG and they were able to quickly resolve any issues... 3 months with MATE and after poor connection to no connection I made 1 phone call to them. Tech couldn't resolve issue so sent Telstra tech. Telstra tech says you need to call back MATE to re-Authenticate. Called back and told MATE this and now internet back up BUT now I am being billed for the Telstra tech to come out who ended up doing MATE's job!
MATE tech's are rubbish. Rarely get someone on the phone and have to wait for call backs. Anytime I speak to someone they are...very blunt and non helpful. Poor connection with drop outs and i'm in SE Melb suburbs. I'm all about Australian jobs but NOT about for paying for incompetent service/staff. Give me offshore any day!
Questions & Answers
Sign up 11 days ago for home phone adsl to transfer from belong to mate. They to me in beginning within 4 days home phone and adsl be transferred but it’s day 11 still not activated they keep me updated with sms and 3 phone calls and mate said it’s a fault of Telstra and that’s why taking so long but I’m with belong and they use Telstra lines and never had issues with Telstra lines with belong. My mate account is 638608
Is it possible to get an adsl connection if you dont have the money to get nbn setup at the moment?
Once nbn becomes available in an area, it is not possible to connect ADSL due to government cease sale regulations.
To see what we can offer you, please email your full address to firstname.lastname@example.org.
Mate was good for the couple months but apparently it going slow now so I’m disappointed
Hi Aryia K,
Sorry to hear this.
Can you please advise your account number so we can look into this issue ASAP?
If you are experiencing issues please contact our support team on 1300 876 283 so we can investigate.
Get an answer from our members and MATE representatives
Other Internet Service Providers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.