Great customer service, even better NBN service
Mate Communicate has great speeds and almost 100% up-time. The one time I've had issues was when my third-party modem broke, and they were happy to spend half an hour on the phone with me troubleshooting to make sure that's what it was before I went and bought a new one.
After a bad experience with another NBN provider, I can't recommend Mate enough. Customer service is the best in Australia. There's no waiting on hold: if there's a queue that's longer than a minute or two, they'll call you back instead of making you wait. Always friendly people and happy to help with anything you need.
My New Mates!
I'm an avid internet user and have been with many providers over my time, how ever as cliche as it sounds, these guys have become my ISP Mate.
I've been with Mate for over 12 months now, and I can honestly say its been a VAST improvement on my previous providers. The support is second to none (I will add that I am yet to have an issue that is Mates fault, yet they have supported my call regardless, AND they have always been SUPER friendly), I have always spoken to an Australian call center, they have already given me a "Mates Rates" deal when I moved home. I honestly have nothing to complain about.
I'm moving from Melbourne to Brisbane in the next few weeks (as soon as our new place is finished), the new house has an FTTP service (which I am really excited about), and there is no denying I will be continuing my service with Mate.
Thank-you to Mate, for making our internet service a seamless and hassle free one, and I look forward to sticking with you.
After a whole month without internet from my old ISP, including having to be home for 6 home visits, Mate sorted out the issue with 1 simple phone call.
Cannot recommend Mate higher.
Not getting Speed as advertised
i switched to this Service Provider from telstra thinking its gonna be better and after 3 months speed started dropping down i m paying for 50Mbps plan and only getting 21mbps now before when i just signed up i was getting around 35 to 40mbps and now the support team keep telling me that apparently my house cannot handle more than 21mbps and that they cant do nothing about it which is a pure joke why was i getting before 40Mbps than it just does not make any sense I would not RECOMMEND this SERVICE they are not delivering as promised.
Excellant! AAA+ Service and great company to deal with!
Signed up for Mate NBN 100/400 Soul Mates during the $79 per month promotion in June.
Excellant service so far and actually better than my mostly reliable Optus HFC cable service that i'd have for many years. Great work and fantastic to deal with!
Great product, speed more than adequate for our family
Modem purchased, was preset by Mate communicate provider.
Simply plug in and activate username and password.
Very user friendly NBM service provider. Initially signed up for 100 Mbs speed which was not available, chatted over the phone to return payment required for current 50 Mbs with no hassles.
Best of all the costs are of fixed costs that are charged monthly from my nonimated account. No sneeky extra costs.
Month by month costs, no contracts!
The major competors wanted upto 40% more in NBN chargers and upto 24 months contracts.
They urge you to NBN then let you down
I got NBN last Tuesday. By Sunday no NBN. Then when you try to get things fixed, they blame NBN and expect you to be home 24/7 to get it fixed. I was better off on ADSL. These people are charlatans
70 year old
I’m a fan - and I’m over 70!
I had a very reliable Mate service at my last address - nbn and mobile phone- and having just moved have found the help available to reconnect over the phone fantastic. Pretty good when you’re 74!
Best internet I've ever had
Great customer service, great internet connection, and good prices. Not really had any dropouts apart from when we lost electricity due to storms. Definitely a great company and beat the big names by far.
Using the basic connection
Evenings at peak viewing times was very hard to get a good signal and internet drop out so much i have to give up trying . After support contacted me to sort my problem it has now been resolved by using a better performing router suited to my house. Support was very helpful and patient.
Phenomenal support on the phone
My modem/router (not purchased from MATE) stopped working so MATE sent me a list of
compatible devices and then spent about an hour talking me through the setup once I had purchased it.This included an extensive amount
of troubleshooting. The support team have
endless patience and I am so grateful to them.
So far so good
Was best price at the time for 100mb speed, much better than Telstra. Also took up the Xbox offer
So far have had no issues with the quality of connection and communication during setup was really good
Good company Great Service
Has been fantastic with not a hitch going from ADSL to NBN. Even connected by Customer Service helping me ( an older lady) to connect. Great Customer Service and an Australian Company working in Australia
Reliable internet, great customer service.
We had our connection set up when we moved in, so mate arranged with NBN to get us connected. The only issue we had was a few weeks delay thanks to NBN telling Mate that we had a connected phone line (the owner did not). We are very close to the node so speeds are good and reliable most of the time. The main reason I have stuck with Mate is because of the customer service being so good.
3 emails now asking me to review. Harassment right there.
I’ve had nothing but issues with mate but for the price it’s okay. I’ve been over charged once and then I got a refund because I emailed them about it, otherwise they would have taken my money. I had to buy a new modem as my modem from belong was not good enough for them. I had only brought the belong modem about a month prior. Mates new modem cost me $149. When nbn was available I connected to nbn 50 for $75 per month I told a friend that the price was okay and we looked at the website together and I realised the nbn 50 plan I was on now was $69! I told mate before my bill was due and they charged me $75, they could’ve easily changed it to $69 but got greedy and charged me the $75 + another $75 in one go! I told them to refund me the $75 and it apparently was an error on their end. The misleading plans for mate are terrible. Internet drops out at every night! I look at my wifi picture and it says 4G I have to go to my settings to connect to WiFi. I can’t be bother to call them because the call centre people do not help much at all. Yes, they speak English and so do I but asking for technical help is a language barrier. If a mate person replies to my review asking for my account number I don’t want to give it, I have zero interest to call mate unless you give me a better price to pay per month to make up for all the stress you have caused me and the overcharges and the LIES for the NBN and everything! Cause at $69 per month and drop outs every night as well as slow internet is really annoying, when I find a better deal with a different provider I will switch.
Mate Communicate provides a very good service. They're easy to get help from on the phone. They're really good value. No lock in contract. No complaints. Though with movies buffers a bit on my plan. I highly recommend them.
Mate, you are offering Excellent Services
I did not experience any breakdown. When there was a repair slowdown, polite and apologetic messages were send in advance. I did not have any contact with the Customer Services, because there was no problems needed to contact them. I am leaving Australia for a long time, but I am sure, when come back, I'll join Mate again.
Excellent NBN service provider
Overall very happy with the service from Mates. We did have some evening buffering though even on their fastest speeds. It wasn't too bad though. Customer service is very good and almost a pleasure.
Inconsistent NBN performance with poor MATE web platform
Overall it's been a disappointing experience. Inconsistent connection speeds and a web platform that lacks functionality. Have tried to change my credit card details repeatedly online without much success. Considering utilising a cheaper and larger provider like TPG
Hi quality no drop outs and no peak period slowdown
Had issues when I originally setup my byo modem staff were fantastic. When I changed address there was no more than a 4 hour delay before my new connection was up and running
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