We called MATE about a week ago to connect us to the NBN (HFC). They said it will take about 4-6 weeks to setup, but to our surprise only a few days later we received a text staying the NBN technician will be out in a few days time. He was at the house for about 3 hours setting up the NBN modem and the Netcomm modem. He also fixed a few connections outside.
Once he left they said we would get our connection up and running in 24 business hours. It was up well under that too! We ordered the 100/40 NBN (HFC) package and was suprised to see that our speeds were actually hitting expectations. We got 93 download and 35 upload on our 5Ghz. This is using Google Wifi as well.
Overall great service and would highly recommend MATE to anyone that is looking to upgrade to the NBN.
pretty darn good
paid for 100/40, actual speeds vary from 70-120mbit down and 20-45 up
good customer service, don't call or email me for no reason
recommended isp for fttp
not much else to say
Problems but resolved in the end
I ended up changing providers shortly after connection to the NBN.
I am open to rejoining Mate once they roll out their POI network.
Their customer service representatives are generally polite. I did have a somewhat negative experience when trying to change providers though.
Always wanted a MATE in Telecommunications.
Mate Communicate knows all about how customer personal relations use to be when customers were respected and held with high regard but with a 2019 AUSSIE STYLE flavour. 11 out of 10
Phenomenal. Easily the best experience with a telco ever.
I was looking for a new NBN supplier as I was paying for 100/40 with a competitor but only had about 6Mbit/s upload, they blamed NBNco and NBNco said no issue. I knew there was something going on.
This morning I called Mate, they are highly reviewed, competitive on price and month to month billing. Nathan was fantastic on the phone and it was only 6 mins from me dialling the number to being signed up to Mate. It's now only 7 hours later and my NBN has already been connected, I've logged in and happy to say I'm now getting 90 down and over 30 up.
Absolutely blown away. I know it looks too good to be true, but I will happily recommend Mate to whoever asks me for an NBN provider recommendation in future. Never have I walked away so happy with an interaction with a telco. Highly recommended!!
Promises broken and service never delivered
We have been paying for 100m/s for two years and my service is lucky to get to 12m/s - and I live in the heart of the City in Melbourne! l
Was getting faster speeds with ADSL service
Well I joined up with mate adsl some time back the speeds were 14mb. Now I went over to NBN was going fine to start with getting download speeds of up to 89 mbs and 36 up. Now come 4pm to 10pm nothing out of the normal not to be able to watch a youtube video or facebook video, Normal speed now I am getting is often less than 10mbs. upload is still ok at 20 to 36.