I am so impressed by this company. I called to connect in the evening and by the following the morning I had internet! So easy. And the service was immaculate. Seriously great company. After so many companies with bad service and problems this was a complete breeze! I highly recommend.
My MATE is doing great
change to MATE Communicate while on adsl2 , then nbn 12 and soon after to nbn 25 FTTC with MATE Communicate, have a BYO router TP-link TD-W9960 , MATE helped me with router setup when nbn arrived and was up and running in no time,connection has not ever suffered drop outs or issues with speed , nbn 25 i receive 23.5mbps . your great MATE
Very happy with this internet provider. Not only have they got great NBN prices, but their service is outstanding. They are always so friendly and helpful and I never have to wait more than a few minutes to speak with someone. If they are busy, they always make sure to call me back within the next hour or less, which I love! that way, I don't have to stop what I'm doing to be on hold forever like other companies. I also love that I get to talk to a real Australian - no offshore people I can't understand. Not sure why everyone is having a whinge about the 12/1 NBN speed. My partner games online alot and I'm constantly streaming Netflix and Youtube and don't ever have a problem with the connection. 5 stars!
Don't waste your time
My misses had the internet hooked up while i was away. When i rang to discuss how terrible the service was i was blown away when he informed me its nbn. After troubleshooting and just having them tell me the connection is good and they were no help at all i started testing different modems and wired connections. The connection was choppy at best. For gaming and streaming you tube etc its a joke. We have moved to telstra and wow the connection is mind boggling exactly what nbn should be like. What annoyed me was mate was too interested in blaming my devices and my connection or modem (which they supplied) or the plan i was on than actually try get the connection better. Don't waste your time
Great customer service and NBN just works
The connection setup was super fast - within a few hours. Connection is reliable and reaching advertised speeds. The price is very competitive.
I have also an extra 3 months on the initial special deal I signed up for. What a nice change to be valued as an existing customer as opposed to just trying to lure new customers!
Overall very happy customer. Thanks MATE :)
New to mate
Well just joined mate. Got a router instead if a modem, and so far all is good. Very happy with the tech head who got me going. No problems, but uf there are will let you know. The signal is stronger than what i had before, so goes all over the house now, which us good. Much cheaper than what i was paying. So far so good. I did a lot if research before and read the reviews. Thanks mate.
February 20th 2019 Update: Simply the best
my own modem, it was not easy for me to set up. Spoke to technical support. Each one knew what he was talking about, patient, and very clever. I cannot thank you all enough, because this modem wasn’t easy. Thankyou, Thankyou, Thankyou. Would give you 100 stars if I could. I am always recommending you guys, but now lots of praise will go with it. You are simply the best!