??!
1 photo
Mate NBN 12 (Good Mates)

Mate NBN 12 (Good Mates)

4.5 from 69 reviews · View Statistics

Reviews

2.4

7 reviews
5
(1)
4
(2)
3
(0)
2
(0)
1
(4)
  • Value for Money
    2.4 (7)
  • Transparency
    3.5 (6)
  • Customer Service
    3.1 (7)
  • Adequate Speeds Yes · No (11%)
Previous
Next
Peter338

Peter338AU

  • 4 reviews
  • 2 likes

Supply of NBN

published

I'm quite happy with the connection, wish it was a little faster but given that its a HFC setup, I'm not complaining. Its definitely faster than at my previous address

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateDecember 2019
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
2 comments
MATE Communicate
Vanessa S.MATE Communicate
Peter338
Peter338

I dont think speed can be improved because I live in a village-like setting of about 20 dwellings. I'm happy enough with it, I'm dont download movies or play games. Thanks anyway.

Review collected in partnership with MATE Communicate

Laurence

LaurenceDarwin, NT

  • 2 reviews

Mate are an excellent company with brilliant customer service. Darwin speeds are lacking

published

I have had wireless nbn & now fibre nbn with mate in Darwin. They were a great help in getting the wireless nbn connected at my residence as I was on the edge of the service envelope. The change from my wireless account was seamless. However The 12/1 download speed is only about 2 mbps in Darwin on a fibre connection.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Good customer service let down by their upstream provider.

published

Edit:
Having just finished cancelling my service I must say Mate were very professional and their customer service was excellent.

Unfortunately their upstream provider was the root of the below issue which in the end was not resolvable.

------------------------------------------------------------------------------------------
Every day from 9pm to 11pm your connection will be borderline unusable.
I pinged www.google.com and was timing out for >24 seconds consistently.
I was unable to any voice communication programs (Skype, Discord) without the other party sounding robotic.
Loading gmail took more than 10 seconds to load.
This should not be happening on an NBN connection.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Internet Service Providers

Find out how Mate NBN 12 (Good Mates) compares to other Internet Service Providers

Know better, choose better.

Compare all
Elena V.

Elena V.Sydney, NSW

Average speed on ADSL2+: 3 Mbps. Average speed when switched to NBN: 3 Mbps.

published

Connection drops once every few months. Speed is the main issue. It is as low as 1Mbps most of the time, and has not improved with NBN. Don't want their service.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateOctober 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Steven Boromand

Steven BoromandSydney, NSW

My CCTV cameras stopped working since I switched to NBN. IP address changes every 30 seconds.

published

- Slow
- unreliable (gets disconnected often)
- My security cameras don’t work anymore
- Price is similar to other providers
- The only good thing is no contract and no commitment
That’s all I can say

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateApril 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

FlS

FlSSydney, NSW

  • 2 reviews
  • 3 likes

Not existent technical support - TERRIBLE!

published
Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateAugust 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
4 comments
MATE Communicate
Vanessa S.MATE Communicate
FlS
FlS
MATE Communicate
Vanessa S.MATE Communicate

Don't waste your time

published

My misses had the internet hooked up while i was away. When i rang to discuss how terrible the service was i was blown away when he informed me its nbn. After troubleshooting and just having them tell me the connection is good and they were no help at all i started testing different modems and wired connections. The connection was choppy at best. For gaming and streaming you tube etc its a joke. We have moved to telstra and wow the connection is mind boggling exactly what nbn should be like. What annoyed me was mate was too interested in blaming my devices and my connection or modem (which they supplied) or the plan i was on than actually try get the connection better. Don't waste your time

Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJune 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
16 comments
MATE Communicate
Vanessa S.MATE Communicate
James
James
MATE Communicate
Vanessa S.MATE Communicate
See all MATE reviews

Questions & Answers

Sorry, there are no questions about Mate NBN 12 (Good Mates) but you can read 192 questions about MATE.

Get an answer from our members and MATE Communicate representatives

Other Internet Service Providers

Previous
Launtel

Launtel

4.9
(476)
Mint Telecom

Mint Telecom

4.9
(415)
Harbour ISP

Harbour ISP

4.2
(1,147)
Bordernet

Bordernet

4.7
(65)
OntheNet

OntheNet

4.7
(59)
OptiComm

OptiComm

4.0
(370)
Lizzy

Lizzy

4.5
(61)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.