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Mate NBN 12 (Good Mates)

Mate NBN 12 (Good Mates) (page 4 of 4)

4.5 from 69 reviews · View Statistics

Reviews

4.5

69 reviews
5
(52)
4
(10)
3
(1)
2
(2)
1
(4)
  • Value for Money
    4.5 (68)
  • Transparency
    4.6 (57)
  • Customer Service
    4.7 (67)
  • Adequate Speeds Yes (89%) · No (11%)
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Darcy C.

Darcy C.Illawarra, NSW

Amazing service and would 100% recommend to anyone looking for a new internet company!

published
1 comment
MATE Communicate
Vanessa S.MATE Communicate
NicoleS

NicoleSGreater Melbourne (Inner), VIC

  • 4 reviews

Mostly Great

published

Switched here after technical issues with a previous provider... My connection is mostly stable and reasonably fast for downloads etc, movies even though I have a basic plan. I have never had longer dropouts. I can have a dropout, but it never lasted more than 30 minutes or so. I have found customer service really easy to communicate with and friendly (even though I didn't have to do this much) - and absolute BREEZE of fresh air after my previous issues with another provider, which was maddening. I appreciate these guys!

1 comment
MATE Communicate
Vanessa S.MATE Communicate
FlS

FlSSydney, NSW

  • 2 reviews
  • 3 likes

Not existent technical support - TERRIBLE!

published
4 comments
MATE Communicate
Vanessa S.MATE Communicate
FlS
FlS
MATE Communicate
Vanessa S.MATE Communicate
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Amazing company

published

I am so impressed by this company. I called to connect in the evening and by the following the morning I had internet! So easy. And the service was immaculate. Seriously great company. After so many companies with bad service and problems this was a complete breeze! I highly recommend.

1 comment
MATE Communicate
Vanessa S.MATE Communicate
rooster

roosterperth

  • 4 reviews
  • 2 likes

My MATE is doing great

published

change to MATE Communicate while on adsl2 , then nbn 12 and soon after to nbn 25 FTTC with MATE Communicate, have a BYO router TP-link TD-W9960 , MATE helped me with router setup when nbn arrived and was up and running in no time,connection has not ever suffered drop outs or issues with speed , nbn 25 i receive 23.5mbps . your great MATE

1 comment
MATE Communicate
Vanessa S.MATE Communicate
Elisha

ElishaMetropolitan Adelaide, SA

  • 2 reviews

Fantastic Service

published

Very happy with this internet provider. Not only have they got great NBN prices, but their service is outstanding. They are always so friendly and helpful and I never have to wait more than a few minutes to speak with someone. If they are busy, they always make sure to call me back within the next hour or less, which I love! that way, I don't have to stop what I'm doing to be on hold forever like other companies. I also love that I get to talk to a real Australian - no offshore people I can't understand. Not sure why everyone is having a whinge about the 12/1 NBN speed. My partner games online alot and I'm constantly streaming Netflix and Youtube and don't ever have a problem with the connection. 5 stars!

1 comment
MATE Communicate
Vanessa S.MATE Communicate

Don't waste your time

published

My misses had the internet hooked up while i was away. When i rang to discuss how terrible the service was i was blown away when he informed me its nbn. After troubleshooting and just having them tell me the connection is good and they were no help at all i started testing different modems and wired connections. The connection was choppy at best. For gaming and streaming you tube etc its a joke. We have moved to telstra and wow the connection is mind boggling exactly what nbn should be like. What annoyed me was mate was too interested in blaming my devices and my connection or modem (which they supplied) or the plan i was on than actually try get the connection better. Don't waste your time

16 comments
MATE Communicate
Vanessa S.MATE Communicate
James
James
MATE Communicate
Vanessa S.MATE Communicate
IgorB

IgorBHunter Region, NSW

  • 2 reviews
  • 1 like

Great customer service and NBN just works

published

The connection setup was super fast - within a few hours. Connection is reliable and reaching advertised speeds. The price is very competitive.

I have also an extra 3 months on the initial special deal I signed up for. What a nice change to be valued as an existing customer as opposed to just trying to lure new customers!

Overall very happy customer. Thanks MATE :)

1 comment
MATE Communicate
Vanessa S.MATE Communicate
Josey

JoseyGreater Melbourne (Outer), VIC

  • 6 reviews
  • 1 like

New to mate

published
Connection TypeNBN FTTP (Fibre to the Premises)
3 comments
MATE Communicate
Vanessa S.MATE Communicate

Hi Josey,

Thanks for your review and glad to hear you are happy.

Josey
Josey

Wish you would return my calls when I leave a msg.

Josey
Josey
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