Mate, you are offering Excellent Services
I did not experience any breakdown. When there was a repair slowdown, polite and apologetic messages were send in advance. I did not have any contact with the Customer Services, because there was no problems needed to contact them. I am leaving Australia for a long time, but I am sure, when come back, I'll join Mate again.
Been with mate for a few years now and three house moves. Awesome people and fantastic service. Changed from fibre to the node to fixed wireless and back again and easy as, helped me reconfigure modem over the phone in ten minutes. Nice to talk to real people. No need to look anywhere else, happy as.
FTTN Speed OK
We went from fibre to the premises to fibre to the node with Mates. It's slower but still very good. Any problems such as relocating have been dealt with professionally. We have never experienced any dropouts but have seen notifications from Mates concerning such.
I am not a great user of internet but the 25mbps + unlimited data is perfect for my needs
I have only had plan for 6 weeks but suffered no problems at all. So only speak positive regarding service. Needed to call customer service on few occasions to clarify plan etc. & consultants have been very helpful & efficient.
This service is great, never had an issue
Connection is reliable, only had a couple of drop outs in 12 months. Fast speeds, no issues, transfer of service to our new address was made very simple, customer service was impeccable.
Theyre Honestly Amazing!
Mate are the only company that actually found my NBN connection. Literally every other provider could not find my property listing on the NBN database. They are compassionate to an individuals circumstance and try their best to work with you. Would highly recommend their services.
connection has been good exepect when they they been working on nbn tower. we have had a couple of times where the movie or show has dropped out saying mate is having difficulty showing it at present and try again later.
Best value for money around
The combined package of unlimited data, month by month subscription, dollar per speed, and quality of customer service is the best I could fin. I thought the 25mbps would be fast enough for my youtubing and netflix, but even the YouTube buffers more than I'd like. So I'm not 100% confident in these guys but so far so good.
I've been using Mate since my dad recommended them to me when I moved out of the family home. 18 months later and the service is still fantastic. On the rare occasion that I've encountered difficulty, I always get a speedy response from someone who appears to be genuinely happy to help and not jaded from years of working in customer service (like me). I recommend them highly to anyone who asks and couldn't be happier with the service.
Mate NBN beats optus hands down
Started on a 12mb connection. It was so easy to get connected. Mates had the job done in 1 day when optus had taken weeks until I gave up. Second month I wanted to go up to 25mb connection and mate explained that well. When I stuffed up the dates mate helped me fix that too (even though it was 100% my stuff up). Couldnt be happier with their customer service and ease of getting connected.
We moved from ADSL with another provider to NBN with Mate Communicate and have had no issues. The connection is great and we have not had any dropouts. The customer service provided by Mate Communicate is nothing short of excellent and the staff are polite and friendly and always helpful. I highly recommend Mate Communicate services; they are really such a refreshing change from those other providers.
Fantastic customer service. Reliable speeds.
Fantastic service - the customer service team are awesome. We've been with Mate for a few years now and have had exceptional customer service, great speeds, reliable connection and I think we've had about 3 dropouts during this time, but Mate have always sent us a text message advising us of the problem which is quickly rectified. So glad we came across from the big telcos to this great Aussie company. Much better service and a personal approach.
Good value for money
Very friendly service when I called up about a question about setting up my account and moving into a new house, he did it with me over the phone and was very polite and professional
You get what you pay for
Price is fair.
Connection terrible at peak times, several nights a week unusable.
Have received 4 text over last 7 days advising of outages... which in turn means out Voip phones and eftpos dont work.
If you run a small business, have a backup plan.
Great Local Company With Excellent Service
Wonderful efficient service from a great local company. We have been with Mate for almost a year, starting on ADSL and now on NBN - throughout the process they have provided us with superb service and support and just been an easy company to deal with which is difficult to find nowadays. Will continue to recommend Mate!
Excellent at first, now constant disconnections.
Good customer support however, plans seem to be somewhat pricey for what's out there now with other providers. Connection was dropping but they got NBNCo to fix it for me with just a phone call which was fairly awesome. Unlike previous ISP they looked everything up on the spot and were able to diagnose what was happening and arrange a fix within 48 hours. Might swap ISP's due to price but honestly the best customer service I've had in many years from an ISP.
I had adsl with Mate for two years, and have this week switched over to NBN. Any issues I have, they're very easy to contact via phone or email. Connection is perfect. They often reply to my emails in minutes. Over the phone they are patient, friendly and easy to understand. Couldn't ask for more.
Fantastic customer service
I have always had great customer service from MATE! But recently I had some issues connecting my new NBN service (from MATE DSL). Daniel went above and beyond to try everything possible and managed to get the service connected. He was not happy until he had exhausted all options and wasn't trying to just fob me off to a fault with NBN etc. (like other major providers have done to me in the past). He was very patient and after over 30 mins he had sorted out the issues. Now we have a great new NBN service with much better speed! Thanks again MATE! keep up the great work.
Good customer service
I have been experiencing regular dropouts with my NBN service for at least 12 months - one or two dropouts every couple of days with re-booting the modem getting me back online. Recently the dropouts have been occurring daily, sometimes 10 times or more. This is making my NBN service almost unusable. Time to ring my ISP Mate. I was put through straight away to Technical Assistance and spoke to Sam who provided me with excellent assistance. He helped me update my modem's firmware from version 13 to version 20 ( yesterday ) and so far I've had no more dropouts. He also logged my my fault with NBN & I have since received an SMS that an NBN technician has been booked to make a house call to check out my service next Monday morning. Sam was very patient, friendly, chatty and helpful throughout our conversation - a very positive experience. Thank you Sam and Mate Communicate.
Customer service equal voicemail
I have been using mate connection since 8 odd months initially with ADSL and then NBN. For months I initially endured their slow ADSL connection speed and once NBN connection was available at my premises I opted for a good speed NBN connection. The speed is ok however am not getting the 25 Mbps as per the speed an paying for but getting around 14-15 Mbps. The NBN connection is now down for couple of days and their customer care is operating only till 7pm during weekdays - hence hope for your net outage at least before 7pm if you wish to talk to someone. The other issue is that the customer service very rarely answers your calls but ask you to leave voicemail as they are busy on other calls and then they call back. Hence more often than not you need to be available to answer their call if you need any support rather than they being available to support us during our time of need.
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