Efficient and Easy
Purchased an NBN month-by-month plan with this company on a Monday. We included a configured modem router from the company for an easy set up process. By Tuesday our NBN connect had been authorised. By Wednesday the modem had arrived at our local post office. By Thursday, we had installed and set up WiFi within five minutes of opening the box.
Have no yet dealt with customer service enquiries or technical support, but overall our experience has been incredibly positive.
Best service I've ever received from an ISP
It really can't be stated enough how good the customer service from these guys is. I've previously used iiNet and TPG, and Mate blow them both away in terms of both connection and communication. Have only had one dropout issue in 8 months and this was resolved within a couple of days. Currently on the 25/5 NBN plan and consistently getting 22-23Mbps
I have recommended Mate to several friends and now I recommend them to you, dear reader.