154 questions from our users
Do you allow incoming connections (for web server, ftp etc.)?
Have been with mate for over 6 months now on the 50 plan. Service was really good and phone works all the time but the last couple months speeds have slowed and after 5 pm it takes a while to change channels on fetch and Netflix is slow also. As I have a lot of personal problems to deal with I haven't contacted them as I don't have time, but have read in the forum a lot of people are having the same issue with them and it has all to do with Vocus. My number is 619407 if anyone from mate wants to check it.
Hi levend62, Sorry to hear this. We have organised our support team to contact you ASAP so we can troubleshoot. Regards, The MATE team
Mate was good for the couple months but apparently it going slow now so I’m disappointed
Hi Aryia K, Sorry to hear this. Can you please advise your account number so we can look into this issue ASAP? If you are experiencing issues please contact our support team on 1300 876 283 so we can investigate.
Can I have a landline?
Don't have oneHi Michael, We do not offer standalone landline services, but you can bundle a landline with an nbn or ADSL Internet service. Please contact us on 1300 876 283 and press "1" for sales, or email your full address to email@example.com so we can check and advise. Regards, MATE team
Hi just received my Mate, NBN box and followed the instruction to connect to my Telstra Modem, TG797Technicolor model, but the part where we set the Connection type is not available in the router home page, so it is not working. Telstra are reluctant to help and I can't find anything online to sort this out and wondering if you know how to solve this issue with this particular modem config as I am sure there ton's of folks who don't want to tie down with a 24 month contract with Telstra, and love the idea of "No Contract" deals you guys offer. Please help me get this working, if you can. Thanks Greg
Hi Greg, Our support team can definitely help with BYO modem configuration. On the Telstra modems, you do not need to select the connection type - just enter the username and password in the Broadband page. We would recommend contacting our support team on 1300 876 283 (press "2" when prompted) to assist. Regards, The MATE team
Hi I would like unlimited data, fastest possible speed? No long term contract, no bundle. (nbs) - What's on offer? and please give me the total cost and no hidden extras and additional costs etc Thanks Kind Regards Gerhard [email address removed]
Hi Gerhard, To check availability and advise what we can offer you, we will require your full address. We can then answer all of your questions. Please contact us on 1300 876 283 and press "1" for sales, or email your full address to firstname.lastname@example.org so we can check and advise. Regards, MATE teamHi - just in case you want my address to find out if NBN is available at my location - Yes it is (I have NBN running with a different provider. Can you now answer my question?Hi Gerhard, The answer to your question depends on your address as the type of plans available will depend on the technology that services your premises.. Please contact us on 1300 876 283 and press "1" for sales, or email your full address to email@example.com so we can check and advise. Regards, MATE team
Why is it that i have no internet for the second time now over a holiday, long weekend. And Why is it that my internet provider has NO available technical or customer service for 2 days now ? SERIOUSLY... Am, how frustrating would you think this to be? To call your provider on any given sunday and hear recorded msg stating that I have called out side there operating hours and then the following day, Monday and still NO support.. Well I won't go on further to relay what I realy think about this executive decision but I will terminate my account to let you know how I feel. Reg Michael
I can only speak as I find! Bad luck to have no internet and no one to fix it for you, on a long weekend. Just be careful who you decide to "contract" to. My daughter was without internet for two weeks with iiNet, (South African call centre). Optus and Telstra overseas call centres with some of their staff barely speak English! Best of luck with your decision.This would drive me crazy too. I think this might be their achilles heel. I expect that if enough people complain, and if enough leave, it may get Mate to reconsider and provide after hour support. It does not need to be 24hrs but at least on weekends and public holidays, when most working people would be available and require support.Hi Michael, We will pass your feedback onto our management team. We could easily offer 24/7 "support" if we decided to move this offshore, but this is not something we are willing to do. There are significant costs associated with maintaining and operating a 100% local call centre, but we are always looking at ways to extend our support so watch this space.
Hey MATE I play video games alot and have a career on them but I have been having very unstable connection speeds lately and it makes it borderline impossible to play video games please help me as it is a big issue for me?
Have you done any speed testing? And is your computer connected by ethernet cable or wifi? My router is located at the front of my house, and the living room at the rear was achieving really slow speeds (of like 4mbps). Turned out I needed a wifi extender placed halfway through the house to extend the signal from that point into the living room. It solved all my issues. Also, download the Ookla Speedtest app on your computer (if on Mac) or via the speedtest.net website. All the best.Hi Matt, Sorry to hear this. If you are experiencing issues please contact our support team on 1300 876 283 so we can investigate.
Do you know the unlock wireless modem that can have capable to use Mate communicate ? Is unlocked moderm + ADSL2+ have enough for this? I also I am travelling within 9 days. Do you think I can take a delivery from Mate within the days?
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