Reviewer Photos & Videos
Great sunglasses. Even better customer support.
Accidentally cracked a lens, and Maui Jim replaced the lens on them, first time. Customer service is outstanding, and the quality of the frames is second to none. Buy it for Life.
Fantastic after sales service
Fantastic after sales service, a friend of mine broke one arm on her Maui Jim sunglasses, these were purchased probably around 12 years ago but were in really good condition, she was upset her favourite sunny’s were now destined for the bin however I jumped on the Maui Jim website and noticed they offered a repair service so I completed the repair form sent them off to Sydney on the following Monday and received them back in Melbourne on the Friday with both arms replaced and new nose pads and in a brand new case not only that all at no charge they did not even charge any freight , these glasses look new again!! Next pair of sunnies I purchase will Maui Jim! Thank you so much!! All I can add is WOW what exceptional service. Brian
Poor details for the expensive price
I bought over $400 each for two pairs (meant to buy two colours but seller sent wrong one). Both pairs have same problems as shown on the pictures: nose support keep coming off. Sometimes don't even know when and where it lost, so have to wear it outside with two different nose support. Same times the legs coming off as its loose touch (don't know the point not having it locked in). Although the repair centre could be reached and can send the nose support for free however its time wasting and annoying have to go through the process for something could be made better quality.
Best Sunglass I have ever owned
I have worn Maui Jim for 4 years now and will never change, I have 4 pairs now and love every single pair. I recently sent off a pair to get lenses replaced as some large person stepped on them, they are a couple years old and my fault for putting them on the ground but Maui Jim replaces them free of charge saving me over 100 dollars. This wasn’t a defect and was actually my fault but they still went above and beyond.
Fantastic products and Service
Just like a previous review and like many others, I sometimes do not treat the sunglasses as I should, and a few times they needed some repair, the Customer Service Team is amazing, they help immediately with all the requirements and provided a fantastic service. Definitely, the best sunglasses on the market ( I tried some other famous brand as well) with excellent Customer Service surpassed by none other.
I have been wearing Maui Jim sunglasses whenever I go outside for probably 20 years or more. They are a dream to wear, and I would not purchase any other brand. As like many others, I am sure, I sometimes do not treat the sunglasses as I should, and on the rare occasion I send them in for service. The Customer Service Team are super fast in dealing with repairs, they keep me informed as to what is happening, and in no time my glasses are returned as good as new. Definitely a quality product with excellent Customer Service surpassed by none other.
Maui Jim really knows about service.
I have had my Maui Jim sunglasses for at least 8 years. I have sent them in for repairs about 4 times for repairs that really had nothing to do with the quality of the product (i.e. I scratched the lenses). Their service beats everyone else's. The process was easy to follow, they send an email when they receive the glasses and fix the glasses promptly. They send the glasses back quickly and only once have I been charged. Sometimes, they even send me a new case. Wow! I highly recommend Maui Jim.
Maui Jim Lava tube. Over priced
Only owned Lava tube Maui jim glasses for 3 months and the frames have already snapped. Very lightweight material and not durable at all. Snapped twice. Wont purchase any maui jim glasses again
fixed in a flash
owned Maui Jim glasses for some time now and they are fantastic as is the repairs and customer service provided by Australian repair center ....well done ...they are a great product with great back up
Cheap Packaging Disappointing
I ordered yet another pair of Maui Jim Ho'okipa's after my 11 month old puppy got hold of my fourth pair (!) I've owned Ho'okipa's for years and must have had about 8 pairs. They are lightweight, don't slip, great lenses and look great. This time though I was really disappointed with the packaging. The black flimsy case (made of lightweight cardboard with black fabricate over it (no catch just magnet) and a cheap nasty microfibre cloth to clean them. When I pay $249 for a pair of sunglasses I expect the case and cloth to be of a certain qua...lity. Not sure what's going on with Maui Jim of late, but it looks like the Chinese have taken over the processing/manufacturing. The previous cases and microfibre cloths have been made of quality materials but not this time. The glasses are plastic as it is and clearly not worth $249, they are probably made for about $10, the rest goes into advertising/profit. My comments for the company are pick up your game Maui Jim, when paying a considerable amount for the sunglasses, don't make them look cheap and nasty by providing substandard accessories.
Fantastic after sales care
I am now on my second pair of MJ’s in 7 years.
I would never usually buy expensive sunnies as I am pretty hard on them, but my wife purchased them for me as a gift.
On both pairs I have been clumsy enough to drop, throw and sit on them and they finally give way to the inevitable. Both pairs have been sent to the repair centre in Frenchs Forest and have come back almost new for minimal expense (service charge).
My next new pair will definitely be another pair of MJ’s. I can honestly recommend them.
Best Sunglasses I've owned
I'm onto my third pair now (still have the first two) and swap between all of them. They're great, the after sales service and support is brilliant. When I dropped one of my pairs, I managed to put a nice scratch on the one lense, Maui Jim replaced both lenses (which I paid for) but while it was there they also replaced one of the arms which they said was faulty. I thought it was fine and replaced the two nose grippy things for free.
The Polarised lenses make a big difference and they're well built and super comfy.
Great Product and Service
I have two pairs of MJ sunnies, a pair of Mavericks and a pair of Wiki Wiki. I have found they are the most comfortable to wear being light weight and the quality is about as good as it gets. I had an issue with the lens of the mavericks and they were replaced without question. The only other company I have found to have similar customer service in Australia is Bose Audio.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.