I have had my Maui Jim glasses for at least 2 years.
I had accidently broken one of the lenses so sent them off to Maui Jim for repair.
I received an email today advising that they were repairing my glasses free of charge .
I dont think many companies would do this .
I will continue to buy Maui Jims glasses and not only because the company repaired my glasses for free but the glasses are bloody fantastic.
I recommend Maui jims for your next pair of glasses their customer service is excellent
Geoff (Perth WA)
Not only fanatic sunglasses but amazing customer service
I’ve had my Maui Jim’s for 4 years, great sunglasses and very durable. I recently smashed them on a rock, went to their website to get replacement lenses which was easy to do. Filled out relevant paperwork and posted off. Not only where my sunglasses repaired and back to me in under a week but I was lucky enough that day as a good gesture by the company to not have to pay for them. Absolutely the best customer service ever ☺️
Outstanding product and customer service
Maui Jim are the best all-round sunglasses in the world from my many years of experience when buying my first pair in Hawaii and then again in Australia. Superb customer service (I have also used their repair service when I broke my sunglasses). Friendly and caring staff that value their customers. I have recommended Maui Jim’s products to my friends and family and they have all have the same opinion. An absolutely perfect experience to date! Thank you Maui Jim x
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Know better, choose better.
Great Glasses and even better after sales service and support
I have been buying Maui Jims for years and I will continue to do so after my recent experience with having to get a repair done The Lady I spoke to was very accommodating and directed me on how to send them in for a repair I received notice back in three days that they had repaired them at no cost ( which I hadnt asked for) I then received them in the mail the next day Excellent after sales service and support .Denis Owens
The best glasses & support bar none!
I've owned my Mauis now for eight years and recently broke the arm off them, getting them out of my jacket. I took them to a Maui Jim dealer, who sent them back to Maui Jim for repair at NO COST. Dropped them off Monday, they were back Wednesday with two new arms in a new hard case. A fantastic experience from a brilliant company. We will never buy anything else.
Over Them - Lenses consistently pop out!
Owned 2 pairs of these and both are going back for the 3rd time for lenses popping out. I too was asked do you wear them on your head ? Of course I do they are sunglasses. Expensive and unreliable !
- Verified customer
Great customer support and loyalty
I was given a pair of MJ 407-02 sunglasses for Xmas, I dropped them and in attempting to catch them snapped them in half when I grabbed them. Loving the sunglasses I sent them in to get repaired, I received a call to say that since they were in great condition, they would fix them under an act of good will...great customer service, with friendly staff
Not what they used to be!
I've Worked out I've spent $3,353 on Maui Jims in the last 15 years and have had nothing but good things to say about them until recently. The reason I've always bought Maui's and spent the extra money is that if I ever had a problem they would stand by their product and fix it free of charge. It's no longer the case, they charged me because they believed that the sunglasses were damaged on my part by, get this... wearing them on my head! This must be a common excuse because I hadn't even told them if I'd worn them on my head but I found it sur...prising to know that you can't do it or they'll break, awsome selling point. Seems like the product quality, the service or both have taken a major drop. Can't believe a company can treat their loyal customers with so little care, really disappointed and won't be buying them again. Spent thousands with them and felt they had to charge me $140 because THEY sold me defective glasses. Doesn't get any worse!
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