Reviewer Photos & Videos
Amazing glasses and after purchase service
I own 3 pairs and have busted 3 pairs at different times, kids, stepping on them etc. Every single time they fixed them free of charge. Would never buy another type now. Oh, and the lenses themselves are the best in the market. Love em to bits.
I recently received my sunglasses back after sending them to Maui Jim for repair, and to my surprise, my invoice total was zero! Despite my sunglasses being years out of their warranty period, and the damage was 100% user error, and quite obvious that it was. I laid on them, super glued them back together, dropped them multiple times, the wind blew them across the concrete, i laid on them again. I was so hard on them, they were essentially garbage. A coworker told me to send them back to Maui Jim and told me about their outstanding service. It ...is refreshing to see a company stand behind its product in the way Maui Jim does. There is a lot of companies that could learn a thing or two from them. I have only ever encountered one other company in my life that seems to have similar company values (Arcteryx). Even a company like Snap-On tools, that makes the “best of the best” tools, expensive, with lifetime warranty, in my experience has created a hassle when it come time to honour that warranty. When a company stands behind their product like Maui Jim does, it really reinforces the customers brand loyalty, and that person will pass that on to everyone they know. It seems Maui Jim is aware that a personal story like this from a friend, hits people harder than any advertisement ever could. Absolute home run. Keep up the good work MJ, people notice these things. My story alone in about one week has already converted about 3 more people to Maui Jims. Plus i went out and bought another pair.... yes, PEAHI. they are my new favorites Oh, i forgot to mention, the product itself is absolutely fantastic. zero complaints. customer for life.
Maui Jim Peahi
Greatest sunglasses I have ever owned! After sales service is fantastic. I broke a lens and they replaced free of charge almost a year after having glasses. The quality is next level compared to all others. You have to get a pair!
Very happy with after sales service service !!!
I had these great sunglasses for half a year when I unfortunately broke a lens, after they dropped on the floor. I sent them back to Maui Jim for repair and they replaced the lenses free of charge. This is how a company succesfully creates a sympathetic image and binds their customers to their brand. Thank you Maui Jim. Mahalo !
THE BEST AFTER SALE SERVICE I HAVE EVER ENCOUNTERED
I can honestly say in my 62 years of living that I have never received such amazing after sale service.
Not once but twice have repaired my glasses.So appreciative I recommend this company to everyone family friends and even strangers in the street.
Maui a great product with excellent service
I have been wearing maui's for over ten years and fined them durable and soothing on my eyes, simply the best glasses I have worn.
Recently I managed to break a lense which is almost impossible. After much lament I decided to send them to maui for repair. I was able to contact the repair shop by phone and receive personal assistance on the repair and mailing details. My glasses were returned to my door like new and to my amazement free of charge. Maui you now have a customer for life.
Great product with amazing support
Ive bought many different brands in my little life so far probably over 40 quality glasses, the last ten years have only purchased Maui Jim because there customer support can't not be matched by other brands,
On the water Maui Jim stands alone as a quality product , and if by chance something is wrong they rectify , don't hesitate to purchase you will not be disappointed ,
True Blue seeing clearly
Best lenses yet
I just bought a pair of Maui Jim's Peahi glasses in the gloss black and grey/silver lense. I had bought arnette shorehouse sunglasses to replace my failed Oakley Batwolf's, but after wearing them for a day or so found the optics just weren't as good as my Oakleys, so I decided to take them back and go for something better. My Oakleys had the polarized coating delaminate after only 15 months (the second pair to do this) so I wasn't keen on taking another chance on Oakleys. I had never actually heard of Maui Jim's but all the research I did had n...othing but praise for them, so I got them. They are definitely heavier than my Oakleys but quite comfortable none the less. The lense is a bit darker than what I'm used to/prefer, but the clarity and polarizing are amazing. Easily as good as the Oakleys, but with all the benefits of glass lenses. Time will tell regarding durability, but they sure feel high quality. Definitely recommend if you value genuine optical clarity. Optical clarity, amazing polarization, comfortable Not cheap but quality
Great Glasses, BUT terrible customer support
Amazing glasses, cant describe how good.
The let down is with customer support and service in Australia. Zero out of 10
I broke one of the lenses which was completely my fault. Contacted Maui Jim by email asking for quote. They told me it would be $60 to replace both lenses. I thought that is great.Then realised the email was from the USA. So contacted support by phone in Australia. They told me it would cost $110 for the exact same repair.
There is no justification for this price difference. The explanation from the customer suppor...t representative was that that price difference has been in place for 10 years!!!! So she was happy to tell me that for the last 10 years, they have been charging Australians double the price for repairs. Great glasses Terrible service
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.