Intimidated and pressured
Went to try there new Mazda CX-5's and felt incredibly pressured and intimidated to buy the vehicle, when I stated I needed more time to consider the purchase they held onto my keys from my vehicle that I was trading in and made me wait for 10 minutes. I again repeated myself that I needed more time to consider the offer that they had provided. Strongly advise you steer well clear of this dealership.
Worst place to buy car
Awful customer service and very rude sales manager. I have never received this kind of service spending $80K. Customer is last company is first their philosophy.
Best customer service
Just purchased a brand new Cx-9 from Jennifer and it was a lovely process. Demonstrated every feature thoroughly from start to finish and was very comfortable driving away. Would definitely recommend Max Kirwan Mazda when purchasing a brand new Mazda, you won't regret it.
DO NOT BUY FROM NICK L
nick failed to tell me of the mould on the back seat of the used 2018 gxl kluger when buying the car during covid lockdown and traded my old navara in.
deal was - full amount paid for kluger - put navara on a truck to melbourne, nick checks the car is what it is and then they send they kluger back-
navara got there and nick held the navara, kluger and money ransom for 3 hours until i paid an extra $1000 to cover something i already showed him was wrong with the navara via about 40 pics.
- paid the $1000- got the kluger and there’s two massiv...
Service department crooks
Engine lights came on and car lost power. Dropped the car off at Max Kirwan Service for them to string me along for 5 days before I received the call that my timing belt needed to be replaced. Very quickly diagnosed that the alternator had failed and also needed to be replaced. Quoted supply only $1800 for a genuine and $1200 for a generic ‘Japanese’ alternator and $340 for the timing belt. Advised it would take a few days to get in as there were none available. Something wasn’t sitting right so I decided to do my own research.
Found a genuin...e Mazda alternator at another competitor dealer at $1300 pick up same day on the shelf item and a generic ‘Japanese’ at $750. I rang the service manager to cancel my order and this is when the attitude shifted. Apparently he has done nothing but try and look after me and now I want to return a part he has been searching high and wide for. Said he would charge me to return the item to the supplier, which I replied no problem even if I have to pay a $100 to return I’m still better off. Then told me to hold and came back and said how about we supply and install the alternator for $1350 as it would be better then them having to return it. I then questioned how he could suddenly discount the part so much and install for that money. ‘I’m just trying to look after you’. That you did.... stupidly agreed to get it installed, timing belt changed and service for $1800 or so because we were without a car for over a week and a half now. (Sold our 2nd car and hadn’t found a replacement with new car shortages) When I picked up the vehicle I gave the service manager a good piece of my mind and said I would be leaving a negative review. He then proceeded to tell me he had a great reputation in the industry for over 30 years and was retiring shortly and a negative review through their internal system wouldn’t be good for him.
Very disappointed in service. Made an appointment the day before to purchase a car, had to take a day off work and drove 3 hours to be told they had sold it that morning after only being open for 10 minutes before we arrived. Was then told they could match the price for a new car but the manager then changed his mind and wanted more money than what we agreed on. Will not be going back and do not recommend to anyone.
Excellent Customer service
Excellent standard of Customer service offered by Nick Livaditis at max Kirwin. Nick made me feel at home and comfortable as soon as I walked through the doors. I am very happy with my purchase of a Mazda 3 and glad to have found it at Max Kirwan!
Unprofessional sales team, very disappointed service received by Jennifer. We agreed with deal for CX9 and my kids were excited to get the brand new car.
She took my card to secure deposit for the brand new CX9. After waiting for more than an hour she came back with Max and said can't do the deal.
Very unprofessional and unpleasant service by Max and his team in Mazda.
Will not considered to go there again.
Excellent customer service - thanks Nick Livaditis
A massive thank you to Nick Livaditis for his excellent customer service. We were very pleased with his professionalism. Nick, you definitely exceeded our expectations.
Thank you, Paul and Suzanne
having taken delivery of our used Mazda cx5 We could not be more pleased with the friendly and professional attitude of Nick l who was more than happy to spend time explaining the intricasies and details of the car to me and my wife equally, great service much apreciated cheers
service team and the manager
Not informed that one of their service on my car's battery was an issue and they did not tell me that. I got the battery flat today. Although the manager supposed to ring me up for explanation but he did not. After all the manager said to me "we have done nothing wrong."
Have bought 5 cars over 16 yrs and all serviced there.
I have very high expectations from who ever I do businesses with. Max Kirwan sales and service staff usually meet, or exceed my expectations. That said to balance out this review, there have been two occasions, during this time where I bought from others on price. So well done getting me back to buy another car this week. Well done all!
Worked at the place for a few years so every BAD thing people are saying is true. Rude sales people, the General Manager Paul will argue with staff in front of customers, 2nd hand cars are overpriced btw.
What a great experience
We recently purchased a Mazda CX5 from Max Kirwan Mazda which we are so very happy with, we were looked after by a gentleman who worked there by the name of Nick L. Who was attentive, knowledgeable and very courteous.
We would highly recommend if your in the market to buy a Mazda to drop in and see Nick L.
I recently purchased a car from Mazda Max Kirwan and the service was great! Staff were there to listen and ready to help. I will definitely be going back in the future!
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