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Max Kirwin Mazda

Max Kirwin Mazda

2.5 from 30 reviews

Reviews

2.5

30 reviews
5
(11)
4
(0)
3
(0)
2
(2)
1
(17)
  • Product Quality
    3.8 (8)
  • Return Claim MadeYes (0) · No (9)
  • Customer Service
    3.2 (9)
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michael caddy

michael caddyGreater Melbourne (Outer), VIC

nick l

published

having taken delivery of our used Mazda cx5 We could not be more pleased with the friendly and professional attitude of Nick l who was more than happy to spend time explaining the intricasies and details of the car to me and my wife equally, great service much apreciated cheers

Customer Service
Product Quality
Return Claim MadeNo
Store Locationmax kirwin mazda preston
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service team and the manager

published

Not informed that one of their service on my car's battery was an issue and they did not tell me that. I got the battery flat today. Although the manager supposed to ring me up for explanation but he did not. After all the manager said to me "we have done nothing wrong."

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMax Kirwan
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Taffa

TaffaGreater Melbourne (Inner), VIC

Have bought 5 cars over 16 yrs and all serviced there.

published

I have very high expectations from who ever I do businesses with. Max Kirwan sales and service staff usually meet, or exceed my expectations. That said to balance out this review, there have been two occasions, during this time where I bought from others on price. So well done getting me back to buy another car this week. Well done all!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPreston
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warcraftdude13

warcraftdude13Greater Melbourne (Metropolitan), VIC

Frightingly terrible

published

Worked at the place for a few years so every BAD thing people are saying is true. Rude sales people, the General Manager Paul will argue with staff in front of customers, 2nd hand cars are overpriced btw.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMax Kirwan Mazda
See all answers
Mazda CX5

Mazda CX5Greater Melbourne (Outer), VIC

What a great experience

published

We recently purchased a Mazda CX5 from Max Kirwan Mazda which we are so very happy with, we were looked after by a gentleman who worked there by the name of Nick L. Who was attentive, knowledgeable and very courteous.
We would highly recommend if your in the market to buy a Mazda to drop in and see Nick L.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMax Kirwan Mazda
See all answers
Michael M.

Michael M.Greater Melbourne (Outer), VIC

Perfect service!

published

I recently purchased a car from Mazda Max Kirwan and the service was great! Staff were there to listen and ready to help. I will definitely be going back in the future!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMazda Max Kirwan
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Total Lack of Service and Care Factor 0

published

I was genuinely in the market to purchase a car, however after the lack of service and unprofessional approach by the majority of staff (except Mary on reception) decided to buy another type of car - they obviously have some key problems within the team dynamics and also 'fatigue' - as the most popular SUV in Australia they are no doubt annoyed at everyone coming into the car yard and not buying. If so, the sales people need to get another job - don't blame the people coming in to view and buy a mazda. Awful service stay away!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNA
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Mazda CX5

published

I purchased my new Mazda CX5 Niq Assa the salesman from Max Kirwan Preston was fantastic through the whole process very thorough if you are looking for a new Mazda I recommend you see Niq.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMax Kirwan Preston
See all answers
Om raamdoo

Om raamdooGreater Melbourne (Inner), VIC

Service team

published

Service team has no cordanation I called and book service my car on 2nd April around 5 pm the booked today 10th April after 9:30 am I called and confirme that before richeing there and they sawing there is no booking made under my car the can not do anything about it, I am taking off morning from my work. I will never go this place again..

Customer Service
Return Claim MadeNo
Store LocationMazda preston

The reviewer stated that an incentive was offered for this review

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Sue

SueMelbourne

Changed their mind easily...

published

Dealership was interested in buying our mazda3 back after we pop it up on Carsales. Agreed on a price which is way below what we popped up but less fuss however after driving in early morning, salesman changed their mind and went below the agreed price saying car needs lots of changes like new wheels and full service even though we purchased the car 4 years ago from them and we actually go to them to do yearly services!! Waste of our time as we know full well they would make a hell pf a profit. We walked away but salesman was cocky enough to say give him a call if we dont sell as we won't be able to get much more then what they are offering.... jokes on you.. we did sell it for 1.5k more with less attitude!

ALG

ALGMelbourne

Rudest car salesperson

published

I went to test drive a CX5 used car and potentially ex-demo, the sales man was rude and offensive towards me. I have never been treated so appallingly considering I was the customer. Awful man, bought a car later that day and if I wasn't interested in the car I would have left just by how I was spoken to

Christina

ChristinaMelbourne

  • Verified customer

Beware, Salespeople omit important information to secure a sale - ZERO Duty of Care!

published

Very happy customer!

published
Oanh

OanhLalor

  • 2 reviews

Staff were very unprofessional

published

very unprofessional and rude. time communicating were horrible. called to confirmed pick up time been told its getting road test and will be ready at 3pm. came in at 3 and been ignored at the service deak. then got told again that its being road test then wash and it not ready. no time to waste and this has been a very disappointed serviced.

Amazing staff

published

Today my dad and I got CX-9 and it such a pleasant experience. The sales consultant attending to us was Andrew. He was very patient and also not too pushy. We came in a few days ago to test drive the car and he was very helpful and honest about the pros and cons of getting the car. I would highly recommend him!

Car Dealerships

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Car maintenance today 31 st may 2018 .

published

I had my Madza 3X big 10.000 kgs service today great staff and very helpful with the service. Thank you for your kindness today Madza. Boom Boom.

Disgusting Manager Behaviour

published

AVOID AT ALL COSTS--WORST CUSTOMER SERVICE I HAVE EVER ACCOUNTED

published

I was looking for spare parts for my son's old Mazda Mx6, they told me not available anymore, I asked where I could get them, they told me to try every other dealership or auto shop in the state, in otherwords go away. Terrible customer service. I was thinking of buying a new Mazda6 from there, definitely will not be going back there. Just to mention, my friend booked his daughters car there for service, when she got home, the back wheel came loose and nearly fell off, one of their mechanics forgot to tighten the bolts properly. This shows what kind people Mr Maxi employs, incompetent, unreliable and useless people, what ever you do, do not buy, especially have your car serviced there, I would look elsewhere..

Peter

Peter

  • 2 reviews

Brand new vehicle with damaged wheel

published

Paid for a brand new vehicle, received a vehicle with a front passenger damaged wheel, after numerous phone calls, emails & meeting with manager still hasn't been rectified after 2 months. With evidence of their negligence the next step will be Vcat court.

Bmac

BmacMelbourne

Terrible Customer Service from the Car Service Department! WILL NOT BE RETURNING!

published

I had absolutely terrible customer service, from Tracey in the service department. She was so rude when I called and had to reschedule an appointment, I couldn't believe what I was hearing. Once I got off the phone, I decided to call another car dealership and book in with them, because I never wanted to be spoken to the way Tracey spoke to me ever again.

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