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Max Kirwin Mazda

Max Kirwin Mazda

2.5 from 39 reviews · View Statistics
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Reviews

2.5
39 reviews
  • Product Quality
    3.4 (14)
  • Return Claim MadeYes (0) · No (14)
  • Customer Service
    2.9 (17)
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Intimidated and pressured

published

Went to try there new Mazda CX-5's and felt incredibly pressured and intimidated to buy the vehicle, when I stated I needed more time to consider the purchase they held onto my keys from my vehicle that I was trading in and made me wait for 10 minutes. I again repeated myself that I needed more time to consider the offer that they had provided. Strongly advise you steer well clear of this dealership.

Incentivised Review No
Store LocationMax Kirwan Preston
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Raj
RajGreater Melbourne (Inner), VIC

Worst place to buy car

published

Awful customer service and very rude sales manager. I have never received this kind of service spending $80K. Customer is last company is first their philosophy.

Customer Service
1/5
Incentivised Review No
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Best customer service

published

Just purchased a brand new Cx-9 from Jennifer and it was a lovely process. Demonstrated every feature thoroughly from start to finish and was very comfortable driving away. Would definitely recommend Max Kirwan Mazda when purchasing a brand new Mazda, you won't regret it.

Product Quality
5/5
Customer Service
5/5
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tom
tom Southwest, VIC

DO NOT BUY FROM NICK L

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
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Steve M
Steve MGreater Melbourne (Metropolitan), VIC
  • Verified

Service department crooks

published
Product Quality
2/5
Customer Service
2/5
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Horrible service!!

published

Very disappointed in service. Made an appointment the day before to purchase a car, had to take a day off work and drove 3 hours to be told they had sold it that morning after only being open for 10 minutes before we arrived. Was then told they could match the price for a new car but the manager then changed his mind and wanted more money than what we agreed on. Will not be going back and do not recommend to anyone.

Customer Service
1/5
Incentivised Review No
Store LocationPreston
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Ange
AngeGreater Melbourne (Outer), VIC
  • 4 reviews
  • 3 likes

Excellent Customer service

published

Excellent standard of Customer service offered by Nick Livaditis at max Kirwin. Nick made me feel at home and comfortable as soon as I walked through the doors. I am very happy with my purchase of a Mazda 3 and glad to have found it at Max Kirwan!

Product Quality
4/5
Customer Service
5/5
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Very disappointed

published

Unprofessional sales team, very disappointed service received by Jennifer. We agreed with deal for CX9 and my kids were excited to get the brand new car.
She took my card to secure deposit for the brand new CX9. After waiting for more than an hour she came back with Max and said can't do the deal.

Very unprofessional and unpleasant service by Max and his team in Mazda.
Will not considered to go there again.

Product Quality
1/5
Customer Service
1/5
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Suzanne
Suzanne
  • 2 reviews

Excellent customer service - thanks Nick Livaditis

published

A massive thank you to Nick Livaditis for his excellent customer service. We were very pleased with his professionalism. Nick, you definitely exceeded our expectations.
Thank you, Paul and Suzanne

Product Quality
5/5
Customer Service
5/5
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michael caddy
michael caddyGreater Melbourne (Outer), VIC

nick l

published

having taken delivery of our used Mazda cx5 We could not be more pleased with the friendly and professional attitude of Nick l who was more than happy to spend time explaining the intricasies and details of the car to me and my wife equally, great service much apreciated cheers

Product Quality
5/5
Customer Service
5/5
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service team and the manager

published

Not informed that one of their service on my car's battery was an issue and they did not tell me that. I got the battery flat today. Although the manager supposed to ring me up for explanation but he did not. After all the manager said to me "we have done nothing wrong."

Product Quality
1/5
Customer Service
1/5
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Taffa
TaffaGreater Melbourne (Inner), VIC

Have bought 5 cars over 16 yrs and all serviced there.

published

I have very high expectations from who ever I do businesses with. Max Kirwan sales and service staff usually meet, or exceed my expectations. That said to balance out this review, there have been two occasions, during this time where I bought from others on price. So well done getting me back to buy another car this week. Well done all!

Product Quality
5/5
Customer Service
5/5
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Michael
Michael Greater Melbourne (Metropolitan), VIC

Frightingly terrible

published

Worked at the place for a few years so every BAD thing people are saying is true. Rude sales people, the General Manager Paul will argue with staff in front of customers, 2nd hand cars are overpriced btw.

Product Quality
1/5
Customer Service
1/5
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Mazda CX5
Mazda CX5Greater Melbourne (Outer), VIC

What a great experience

published

We recently purchased a Mazda CX5 from Max Kirwan Mazda which we are so very happy with, we were looked after by a gentleman who worked there by the name of Nick L. Who was attentive, knowledgeable and very courteous.
We would highly recommend if your in the market to buy a Mazda to drop in and see Nick L.

Product Quality
5/5
Customer Service
5/5
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Michael M.
Michael M.Greater Melbourne (Outer), VIC

Perfect service!

published

I recently purchased a car from Mazda Max Kirwan and the service was great! Staff were there to listen and ready to help. I will definitely be going back in the future!

Product Quality
5/5
Customer Service
5/5
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