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Maxxia Novated Leasing / Salary Packaging

Maxxia Novated Leasing / Salary Packaging

4.7 from 379 reviews

Excellent customer service

As a new Maxxia customer I called today to clarify a few points that I was not sure about regarding my Meal/Entertainment package. My call was dealt with efficiently, professionally and all my questions were answered and my requests dealt with. A great service from the consultant Donna Balnaves, she was knowledgeable, friendly, courteous and I now feel I understand how it all works.

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MAXXIA Car Lease

From the first contact i have been treated respectfully and the service very efficient. Always on the ball and did exactly what i requested. priyasha and her team are to be commended on their promptness, efficiency , well presented and most important very knowledgable. There was nothing Priyasha or her team could not answer me straight away.

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Hi Donco, Thank you for your amazing review! It is fantastic to hear that Priyasha and the team have been able to answer all of your queries in a quick and efficient manner. I will ensure that your feedback is passed onto both Priyasha and the manager for you. We look forward to continuing to provide you with this high level of customer service in the future. Kind Regards, Bayden

Fantastic customer service

I have been a customer of Maxxia for many years, very happy with my salary packaging. My last call to them I spoke to Andre who was friendly & easy to work with!. Definitely recommend anyone, especially in health to take up this fantastic service

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Hi Kellie, Thank you for leaving such a fantastic review! We are very happy to hear that our service are working for you and appreciate your feedback. I will ensure to pass your kind words onto Andre for you and hope to continue providing you with excellent service in the future. Regards, Bayden

Thanks Raj!

Raj was able to talk me through me questions and help me understand the changes I wanted to make. This is the best experience I've had with this company so far. Thanks Raj!! I still believe Maxxia could lay out their information on their website and app better - for example, include the guidelines around what constitutes a meal entertainment claim - this would have saved me a phone call this week. The majority of my colleagues can't get their head around salary packaging and in general I believe Maxxia make it more confusing than it needs to be.

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Hi WaBe, Thank you for taking the time to leave Raj such a great review and for the feedback which we will certainly take on-board. I will ensure to pass this onto Raj and his manager for you and we look forward to assisting you in the near future. Kind Regards, Bayden

June is the best

So I have had some pretty negative experiences with maxxia in the past, especially with the change of employer process. Things were not explained clearly and I had not received correspondence for weeks. If it had to rate the experience based on this, it would be in the minuses. Until June reaches out to me to give me an update on were my application was at, explained everything clearly, as she has noticed it had taken a while to finalize my account. Working in a customer service role, I am so happy to say that June places my needs first and went above any beyond for me, and made me feel like a human being- not just a number in the queue. I hope this feedback will be useful regarding the change of employer process, and I would like this feedback to be forwarded to June to acknowledge her exceptional service. She is a true asset to the maxxia team.

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Hello Brooke, Thanks for taking the time to provide this feedback. It's great to hear that June has turned your experience with us around a bit with her outstanding customer service. June has certainly lived up to our values going by your description of the service provided and absolutely deserves the title of "the best!". I will pass on your feedback to June and her manager so that she is rewarded for her efforts and we look forward to continuing to provide this level of service for you. Regards, Gareth

Thanks Donna!

Spoke to Donna to increase my deductions and she was really friendly and professional. She even made sure I was maximising my full claim amount to get the most out of my salary packaging. Thanks Donna!

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Thanks for taking the time leave us a great review MDS! It is great to hear that Donna has been able to make this interaction with Maxxia as simple and pleasant as possible. I will ensure that your positive words are passed directly onto Donna and her manager for you. We look forward to assisting you again in the near future. Regards, Bayden

Take money for no service

Maxxia take their fees for the whole year even if you only use their salary packaging services for a few weeks. I.e they take money for doing nothing. This behaviour by a financial organisation was condemned by the Royal Commission

1 comment
Hi Spring, Thank you for taking the time to leave us a review. I apologise that your recent experience with Maxxia has not been a pleasant one and I do hope that we can look into this for you. I have sent you an email to gain further information, so we are able to locate your Maxxia account and look into the issue further. Kind Regards, Bayden

Assistance

Wonderful helpful service. Thank you so much. Truly great assistance by everyone I’ve had to deal with. Your staff should be commended. Once again, I couldn’t fault any thing. Regards,
Jon

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Thanks for the amazing review, Jon! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Kind Regards, Sam W

Excellent service!

Crysten, the leasing consultant, was extremely helpful. She was very friendly, professional ,patient and efficient.The whole process of car leasing went very smoothly. I am very happy with Maxxia’s customer care. Thank you!

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Hi Parya, Thanks for taking the time to provide such a great rating and feedback for Crysten. Here at maxxia we pride ourselves on customer care and are delighted to hear Crysten was able to resolve your enquiry smoothly. We look forward to providing you with even more great customer service in the future, Kind Regards, Sam W

Best service - Gives total piece of mind

I spoke to a lovely lady who helped me navigate the online process for claiming payment of vehicle registration. She also explained the process for getting my vehicle serviced and how payment would be made etc. She was so friendly, lovely and patient. Unfortunately I didn't get her name.
Thank you!!

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1 comment
Hi Louise, Thanks for taking the time to share your thoughts about your recent experience with Maxxia. It’s wonderful to hear that we were able to resolve your issue for you in a timely manner. We strive to deliver the best possible service experience for all our customers. We greatly appreciate your feedback and thank you for such a terrific rating! Regards, Sam W

Dinosaur !

Im a dinosaur ! I'm just not great with technology or paperwork and would much prefer to deal with people face to face. I was trying to re-lease a vehicle and was having major problems with meeting deadlines which was causing stress and anxiety for all parties concerned. If it wasn't for Kitty Pene, I don't know what I would have done. She sorted out all my problems ( except being a dinosaur ), answered all of my questions, phoned all of the right departments and made countless emails and phone calls on my behalf. What had taken me weeks, Kitty sorted everything out within hours.
I am sincerely grateful for her efforts and I know who to call in the future...Kitty.

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Hi James, Thanks for taking the time to provide such a great rating and feedback for Kitty. With technology constantly updating it can be very difficult to keep up and it does certainly make a few of us feel like dinosaurs! We are glad to hear Kitty could help you efficiently and hope you continue to enjoy your novated lease! Kind Regards, Sam W

Raj was extremely helpful and knowledgeable. Exceptional customer service!!

Raj, the customer service person Who I spoke to was courteous, well informed and extremely helpful.
Resolved my queries, and walked me through the process. Very satisfied. Got through to someone in the appropriate area very promptly.

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Hi Michael, Thanks for taking the time to provide such a great rating and feedback for Raj. Here at maxxia we pride ourselves on our high quality customer service and its great to see Raj was able to solve your enquiries! We look forward to providing you with even more great customer service in the future, Kind Regards, Sam W

Great customer service

The person I had on the phone (Tiffany) was really helpful, quick, and proactive regarding getting my salary packaging going. She contacted payroll immediately and was able to get it through for this pay cycle. Thank you!

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Hi Khy, Thanks for taking the time to provide such a great rating and feedback for Tiffany. I will be sure to pass on your feedback to Tiffany and ensure she is recognised for this great work! We look forward to providing you with even more great customer service in the future and hope you enjoy your new salary packaging benefits! Kind Regards, Sam W

Info about transferring a novated lease

Dealt with June Joseph about transferring my novated lease over to them and she was great to talk to helped me out a few times to point me in the right direction thank you June for your help

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Hi Joseph, Thanks for taking the time to provide such a great rating and feedback for June! We will forward your feedback onto June and her manager to encourage more of this high level service. We look forward to providing you with even more great customer service in the future, Kind Regards, Sam

Donna from Suits

Donna great speaking to you, the service was second to non. The knowledge, expertise and manner - oh my, just amazing. Thank you for taking care of my wife's account at Maxxia. Cheers Kevin

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Hi Kevin, Thanks for taking the time to provide such a great rating and feedback for Donna. I will be sure to pass on your feedback to Donna and her manager and think she will be happily surprised to be compared to Donna from suits! We look forward to providing you with even more great customer service in the future, Kind Regards, Sam

I dealt with Erin Harvey, so nice to deal with her. So helpful and accommodating. 10/10. Couldn't be happier.

I dealt with Erin Harvey, so nice to deal with her. So helpful and accommodating. 10/10. Couldn't be happier with the service from MAXXIA. A+++ service.
Will definitely recommend MAXXIA.

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Hi Steve, Thank you for taking the time to provide this feedback. It’s great to read such positive feedback for one of our staff. We have a fantastic staff R&R program and will ensure that Erin is recognised for this A+++ service! We look forward to hearing from you in the future and will continue to provide great customer service. Kind Regards, Sam

Fantastic online chat

Staff member Vanitha was extremely helpful (and patient) in navigating me through the new online set up and resolved what I was trying to do. Thanks Vanitha for your great Customer Service :-)

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Hi Michelle, Thank you for taking the time to submit your feedback. It is fantastic to hear that Vanitha provided such great service and we will be sure to pass this onto her! We look forward to providing more great customer service for you in the future! Kind regards Sam

Fantastic customer service

Donna was extremely helpful and resolved my query in a very timely manner. She was extremely professional and patient. I am really impressed and thankful for the customer service I received today.

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Hi Chantelle, Thanks for taking the time to provide such a great rating and feedback for Donna. I will be sure to pass on your feedback to Donna and her manager so that she is recognised for this great work! We look forward to providing you with even more timely and professional customer service in the future, Kind Regards, Sam

Perfect!!

Joshua Harvey was really helpful in addressing my issues. He has answered all of my endless questions perfectly. Prompt follow up and most importantly he was informative about my personalised salary packging.

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Hi Ramneet, Thanks for taking the time to submit your feedback and positive comments for Joshua! Its fantastic to hear Joshua had all the answers for your many enquiries and we make sure he his recognised for this great level of service! We look forward to providing you with more great service and will always answer any questions you may have! Kind Regards, Sam

Staff were super helpful!

Donna was the legend who helped me maximise my salary packaging and meal and entertainment and future proof my payments for when my mortage kicks in, thanks Donna! Truly wonderful customer service, working to get me the best outcome!

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Hi Daryl, Thanks for taking the time to provide such a great rating and feedback for Donna. Here at maxxia we pride ourselves on making sure every customer makes the most out of their salary packaging and its wonderful to hear Donna has assisted you to achieve this. We will ensure Donna is recognised for providing such great service! We look forward to providing you with more great customer service in the future, Kind Regards, Sam

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