Raised an online query which I subsequently resolved by phoning Maxxia
A fortnightly payment was ‘lost’ between my employer and Maxxia. I phoned Maxxia, their rep found it sitting unallocated and got it paid into my account the same day. The later online responder couldn’t see that so just replied to my query saying ‘no payment was received’. With a little bit more investigation perhaps they would have seen the extra payment. I was not offered a reward for this review but the invitation came with ‘if you’ve been happy with my service please submit a review’.
Xiomara was extremely helpful and answered my questions quickly. The whole process of leasing a car was quick and easy. I actually shocked at how easy the whole process was. Just drove out of the showroom with my new car this evening and I am over the moon. Thank you Xiomara.
Raj was very helpful he answered all my questions about salary packaging,the meal and entertaining section will be very useful way to save a little bit bit more on tax.
Patient and thorough
Debra S was very thorough and patient with revamping my salary packaging set up. She was able to explain everything clearly and do all the number crunching and changes on the spot. Thank you!
Excellent care for a superb benefit
Donna was truly helpful and patient with all my queries. She was so great in explaining, went through with the details thus helping me maximise my benefits . Thanks again and again Donna!
The Maxxia chat service was efficient, and they responded to my enquiry quickly. It takes away the hassle of waiting to speak to someone on the phone. I was happy with the customer service provided today.
Good telephone service
Sarah was helpful and answered all questions in personable manner. The process was explained and was easy to follow. I didn't have to wait too long. It was all done in less than 10 minuets
Easy process and friendly customer service
I just got my new car - the process was really easy and Kitty and Steve were extremely helpful and patient with all my questions. They explained everything well and were quick to reply to emails, etc.
excellent services provided by Kiran Pyaram today.
Excellent services provided by one of your staff Kiran Pyaram today. She or him was very friendly and efficient. My problems have been resolved within 10 minutes. Great services. Thanks
Great service and help in getting the lease setup. Stress free.
After looking at multiple vehicles to purchase second hand on a novated lease i was able to get quick responses with lots of information and they were very upfront and quick to provide quotes to get me into the car i really wanted.
Delightful customer service
Raj was fantastic very kind nothing was too much trouble. He did everything I asked for, it is great I could speak to someone after I got home from work.
First Time Leaser / Myles is fantastic
Jayde came out to the office and done a great presentation about what is offered through Maxxia to our team of 18 staff. From there I followed up with a few questions to the office and was allocated Myles as a case worker. Myles was very helpful and upfront about how and what the service could offer. We then went on a car search to find a great deal. After looking at a few options and getting the pricing done up for me to look over some numbers and ended up finding a great deal. All the options and extras were presented and explained throughout the process. The total package of the vehicle and ongoing road assistance along with the running cost of the car works really well for me. Thanks heaps Myles
Cal was excellent, knowledgeable and particularly great in addressing issues pertaining to old accounts that I did not even know were active! Very thorough and timely service, would highly recommend
Great service Cedric and Gerrard
Thanks to both Cedric and Gerrard or their top service. Responses were efficient and timely and they did everything they could to support the process and make it happen quickly to suit our needs. Many thanks.
Cedric is great
Cedric was extremely helpful and polite....and still helping me. Great service with good knowledge. Cedric was able to inform me about leasing in terms that were easy to understand. Very happy
Excellent and patient customer service
I can not speak highly enough of the service I recieved from Justin who was patient, professional and timely in his follow up and words. Justin ansered every question I had and went out of his way to make sure I had timely and accurate information from every angle to make my desicion. Nick then handled my settlement and he was prompt, clear and efficient in our dealings. I couldnt be happier with my service and recommend these gentlemen highly
wilson wong j.
Excellent online chat function built into account dashboard
The dashboard when one is logged in contains an online chat function which connects you directly to a maxxia assistant. Kerry Preston was absolutely wonderful in how she handled my issue which I had with my Maxxia wallet. Prompt and efficient. triple thumbs up.
So easy and quick to access my needs on line. Then when I needed a consultant, she was there! Good information, great service. Need to get on the website more often!Thanks A!
I have been on mat leave for 6 mos now and will be going back to work soon. Setting up again my deductions for maxxia was such a breeze! Thanks for your help Raj!
My allocated Maxxia Novated Leasing consultant and settlement consultant were very helpful. They always had time to answer my questions as this was the first time I went through a novated lease. They were professional and efficient. Excellent service! I would recommend this Maxxia Novated Leasing to my colleagues.
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