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Maxxia Novated Leasing / Salary Packaging

Maxxia Novated Leasing / Salary Packaging

4.7 from 128 reviews

Great Help!

Thanks Callum! I was on the phone waiting for a long time but it was worth it to get such prompt and great service from you. You were so very helpful, informative and polite with helping me change my salary packaging details.


Extremely helpful and polite

Rang up with an EOY FBT enquiry. Donna Balnaves was fantastic. Resolved the issue immediately. She took time to answer my questions and queries in a very polite and professional manner


Good customer service and support

Very good customer service and support from Priyasha Kumbnani, Leasing Consultant at Maxxia. I have no hesitation in recommending Maxxia for Novated Leasing arrangements. I would recommend Maxxia to colleagues, friends and family.


Feedback from Callum

Dealt with Callum Flavell today - he was very polite, patient and courteous and asssured me my claim would be auctioned promptly. His questions were clear and easy to respond to. He had obviously done his assessment thoroughly. Thanks Callum.


great service and assistance

The assistance provided by Andre Bovey with alterations to my salary packaging account and personal details was excellent - he provided knowledgeable advice and support and even called me back when realized we had not completed all of the alterations on our call - thanks again Pam


Perfect service, Easy access

Absolutely perfect! Myles was easily the best person I've dealt with in terms of cars, finances and business.
A big thanks to Faduma as well for his quick responses and information.


So Helpful

Thank you Raj. You were so helpful and explained things in simple terms.
Loved the idea on the gift voucher. Totally recommend you for customer service award.
Thank you for your assistance


Perfect assistance from Tommy C

Tommy C was thorough and patient in answering the many queries I had. He was delightful in his mannerism, and called me when things were getting complicated (instead of communicating via email). I can't ask for a better person to work on my account and to resolve my issues. Thanks again, Tommy!


Thank you Steven F!

What great customer service, we dealt with responsive and knowledgeable people. We look forward to dealing with Maxxia for our novated lease in the coming years. Special thanks to Steven F and Kitty P.


Thanks Aaron Richards

I had to update some details, had a query with my account, all was explained in terms I understood, changes made, followed through with sending me an email as promised.

1 comment
Hi Rebecca, Thanks for taking the time to share your thoughts about your recent experience with Maxxia. It’s wonderful to hear that Aaron has taken care of your requirements in such an efficient manner. We always strive to deliver the best possible service experience for all our customers. Your feedback has been greatly appreciated and thank you for such a terrific rating too! Regards, Gareth

Going the extra mile

Spoke with Chris today about end of FBT year. He solved my complex issue by going the extra mile and maintained friendly service throughout. Definitely happy with his service today and will continue to recommend Maxxia to colleagues, friends ans family.

1 comment
Hi Travis, Thank you for taking the time to tell us about your recent experience with Maxxia. We always enjoy hearing about consultants going above and beyond and its great that Chris has exceeded expectations for you. I will ensure your feedback is passed on to Chris and we look forward to continuing to assist with your future needs. Thanks and regards, Gareth

Thankyou Steven Fenech

Thanks Steven.
Your patience and hard work was greatly appreciated.
Also thank you to Kitty for managing the final stages of the process.
You are both a great asset to Maxxia
Mike B

1 comment
Hi Mike, Thanks for your feedback and the fantastic rating too. It's great to hear that both Steven and Kitty have been so helpful for you. I will pass your feedback onto the both of them and their respective managers to ensure they are rewarded for their efforts. Thanks and regards, Gareth

Service was fantastic

I received a courtesy phone call today regarding my lease car.Gazal Malhotra was very thorough & extremely good at what she does. She answered all my questions with ease and even took all the hassle off me and sign me up to the Maxxia sight. I would recommend dealing with Maxxia to anyone that asks me. I have only the best things to say about the service I received and the lovely lady that took the time to chase something up on my account when I didn’t know anything was amiss. Thank you Gazal Malhotra you are a wonderful and talented person who cares about the people. ... Kaye . H

1 comment
This I wonderful feedback Kaye! Thank you very much for taking the time to let us know about your positive experience with Maxxia and with Gazal. We have a strong emphasis on providing the best customer service possible so it's great to hear that Gaz has gone above and beyond for you. I will ensure your feedback reaches Gaz and her manager. Thank you again for the feedback and the excellent rating to match! Regards, Gareth

Excellent customer service today

Spoke with a member of the team called Raj, and he was exceptional. Helped me so much with my enquiry, and even gave me extra great advice. Went above and beyond to assist me.

1 comment
Hi Susan, Thank you for your review and fantastic rating. At Maxxia, we aim to deliver the best possible customer experience so its great hearing that Raj has made every effort to assist you. I will ensure your feedback is passed on to Raj and his manager so that he is rewarded for his efforts. Thanks and regards, Gareth

Friendly

Enquiry re transferring of salary packaging account to a new employer.
Friendly, informative and efficient!!
Even called back straight away when the line disconnected. A great service. Thank you very much.

1 comment
Hi Juliet, Thanks for taking the time to tell us about your recent experience with Maxxia and the fantastic rating too. It's great to hear that the service you received was so helpful, even with the call dropping out. We look forward to assisting you with your future needs. Thanks and regards, Gareth

Thanks Chris

Thanks Chris for sorting things out so smoothly. You made it easy to understand and organised the claim payment very quickly as well as sorting things out for the next FBT year.

1 comment
Hi Kris, Thanks for taking the time to provide such a great rating and feedback for Chris. I will be sure to pass on your feedback to Chris and his manager so that he is recognised for her wonderful customer service. We look forward to providing you with even more great customer service in the future, Kind Regards, Gareth

Finally found a top-flight consultant to assist me

Although I have never left negative reviews online before, I have had cause to slam Maxxia on multiple occasions for the poorest possible customer service that I have received from a packaging organisation. Recently I have had the great fortune to deal with Julien Walter on a range of salary packaging issues relating to the upcoming end of FBT year processes and next year budgeting. Julien would be the most professional, knowledgeable and personable member of Maxxia's team that I have ever dealt with. He was able to assist and solve the several issues I had easily, simply and quickly. So, instead of brickbats, bouquets on this occasion.

1 comment
Hi DJK, Thank you for taking the time to provide this feedback. I am sorry to hear that previous experiences with Maxxia have not been satisfactory and I appreciate you letting us know of this as it provides us an opportunity to further develop our consultants. It's also great to hear that Julien has been able to turn things around for you and resolve your issues in time for the end of FBT year. At Maxxia, we have a fantastic staff R&R program and will ensure that Julien is recognised. We look forward to serving you again. Thanks and regards, Gareth

Great service in finalising EOY FBT arrangements

Chris Lemondine worked with me step by step to finalise several aspects relating to my EOY FBT arrangements and to ensure the beginning of the following FBT year was set up. Very good customer service with excellent communication skills

1 comment
Hi Adrian, Thanks for taking the time to provide such a great rating and feedback for Chris. I will be sure to pass on your feedback to Chris and his manager so that he is recognised for his excellent customer service. We look forward to providing you with even more great customer service in the future, Thanks and regards, Gareth

Great service from Romeo

After several times trying to contact Maxxia online for a few issues with my salary packaging, I got through to the consultant Romeo Rico and I’m glad he ended up sorting out my issues. Patient and light hearted, he remained positive and focused at creative problem solving. He deserves 5 stars at excelling at his job. Maxxia on the other hand needs to improve timely customer service.

1 comment
Hi Shiang, Thank you for taking the time to provide this feedback. I can certainly understand your frustration. It is great to hear that Romeo has been able to resolve this for you in such a positive manner and I will ensure he, and his manger, are made aware of your appreciation with his efforts. At Maxxia we place the utmost importance on providing feedback and coaching/developing our staff. I would like the opportunity to discuss this with you further and have sent you a private message to further discuss and assist with this matter. Thanks and regards, Gareth

Help after multiple frustrating interactions with the maxxia team

Raj was helpful AND competent. He was friendly, patient and efficient. THANK YOU. I had a number of issues which were all dealt with effectively. I commend his client interaction and service provided highly.

1 comment
Hi ALF, Thank you for taking the time to provide this feedback and I am sorry to hear that your previous interactions have been frustrating. It’s great that Raj has been so helpful for you and has taken care of the issues and been able to turn the experience around for you. I will ensure that your feedback is passed on to Ra j and his manager. Thank you again for the feedback and the excellent rating. Kind Regards, Gareth

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