Thanks Callum! I was on the phone waiting for a long time but it was worth it to get such prompt and great service from you. You were so very helpful, informative and polite with helping me change my salary packaging details.
Extremely helpful and polite
Rang up with an EOY FBT enquiry. Donna Balnaves was fantastic. Resolved the issue immediately. She took time to answer my questions and queries in a very polite and professional manner
Good customer service and support
Very good customer service and support from Priyasha Kumbnani, Leasing Consultant at Maxxia. I have no hesitation in recommending Maxxia for Novated Leasing arrangements. I would recommend Maxxia to colleagues, friends and family.
Feedback from Callum
Dealt with Callum Flavell today - he was very polite, patient and courteous and asssured me my claim would be auctioned promptly. His questions were clear and easy to respond to. He had obviously done his assessment thoroughly. Thanks Callum.
great service and assistance
The assistance provided by Andre Bovey with alterations to my salary packaging account and personal details was excellent - he provided knowledgeable advice and support and even called me back when realized we had not completed all of the alterations on our call - thanks again Pam
Perfect service, Easy access
Absolutely perfect! Myles was easily the best person I've dealt with in terms of cars, finances and business.
A big thanks to Faduma as well for his quick responses and information.
Thank you Raj. You were so helpful and explained things in simple terms.
Loved the idea on the gift voucher. Totally recommend you for customer service award.
Thank you for your assistance
Perfect assistance from Tommy C
Tommy C was thorough and patient in answering the many queries I had. He was delightful in his mannerism, and called me when things were getting complicated (instead of communicating via email). I can't ask for a better person to work on my account and to resolve my issues. Thanks again, Tommy!
Thank you Steven F!
What great customer service, we dealt with responsive and knowledgeable people. We look forward to dealing with Maxxia for our novated lease in the coming years. Special thanks to Steven F and Kitty P.
Thanks Aaron Richards
I had to update some details, had a query with my account, all was explained in terms I understood, changes made, followed through with sending me an email as promised.
Going the extra mile
Spoke with Chris today about end of FBT year. He solved my complex issue by going the extra mile and maintained friendly service throughout. Definitely happy with his service today and will continue to recommend Maxxia to colleagues, friends ans family.
Thankyou Steven Fenech
Your patience and hard work was greatly appreciated.
Also thank you to Kitty for managing the final stages of the process.
You are both a great asset to Maxxia
Service was fantastic
I received a courtesy phone call today regarding my lease car.Gazal Malhotra was very thorough & extremely good at what she does. She answered all my questions with ease and even took all the hassle off me and sign me up to the Maxxia sight. I would recommend dealing with Maxxia to anyone that asks me. I have only the best things to say about the service I received and the lovely lady that took the time to chase something up on my account when I didn’t know anything was amiss. Thank you Gazal Malhotra you are a wonderful and talented person who cares about the people. ... Kaye . H
Excellent customer service today
Spoke with a member of the team called Raj, and he was exceptional. Helped me so much with my enquiry, and even gave me extra great advice. Went above and beyond to assist me.
Enquiry re transferring of salary packaging account to a new employer.
Friendly, informative and efficient!!
Even called back straight away when the line disconnected. A great service. Thank you very much.
Thanks Chris for sorting things out so smoothly. You made it easy to understand and organised the claim payment very quickly as well as sorting things out for the next FBT year.
Finally found a top-flight consultant to assist me
Although I have never left negative reviews online before, I have had cause to slam Maxxia on multiple occasions for the poorest possible customer service that I have received from a packaging organisation. Recently I have had the great fortune to deal with Julien Walter on a range of salary packaging issues relating to the upcoming end of FBT year processes and next year budgeting. Julien would be the most professional, knowledgeable and personable member of Maxxia's team that I have ever dealt with. He was able to assist and solve the several issues I had easily, simply and quickly. So, instead of brickbats, bouquets on this occasion.
Great service in finalising EOY FBT arrangements
Chris Lemondine worked with me step by step to finalise several aspects relating to my EOY FBT arrangements and to ensure the beginning of the following FBT year was set up. Very good customer service with excellent communication skills
Great service from Romeo
After several times trying to contact Maxxia online for a few issues with my salary packaging, I got through to the consultant Romeo Rico and I’m glad he ended up sorting out my issues. Patient and light hearted, he remained positive and focused at creative problem solving. He deserves 5 stars at excelling at his job. Maxxia on the other hand needs to improve timely customer service.
Help after multiple frustrating interactions with the maxxia team
Raj was helpful AND competent. He was friendly, patient and efficient. THANK YOU. I had a number of issues which were all dealt with effectively. I commend his client interaction and service provided highly.
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