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Maxxia

Maxxia (page 2 of 60)

4.3 from 1,185 reviews

Wonderful service.

Very efficient service. Staff was very professional kind, helpful and they were able to answer all my questions when I was unsure about anything. I Would recommend this service to anybody, very Beneficial to Me.

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Hi Christie, Thank you for telling us of your recent experience with Maxxia. Our aim is to provide best possible service through our knowledge and commitment to our customers so it's great to hear we've hit achieved this for you. Your feedback is very much appreciated and thank you for the excellent rating as well. Regards, Gareth

Quick and easy

Just a quick to thank Callum for his help this morning - I had forgotten my log in details and he helped me sort that out by sending me an email straight away; my mission was to change my bank account details and rather than just leave it at sending me the password info, he also emailed me simple instructions on how to change those details (which was fortunate because your website was experiencing technical difficulties and I didn't want to leave it to another time)

Thank you Callum!!

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Hi Bernadette, Thank you for your feedback and fantastic rating. We strive to deliver the best possible service for our customers and It great to hear that Callum has provided this for you. I will ensure your feedback reaches both Callum and his manager. Thanks and regards, Gareth

Aewsome

Rachel was very helpful and patient with what was for me a very new area. She answered questions clearly and in detail. Both email and phone communication were of a high and professional standard.

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Hi Dan, Thanks for taking the time to provide such a great rating and feedback for Rachel. I will be sure to pass on your feedback to Rachel and her manager so that she is recognised for her wonderful customer service. We look forward to providing you with even more great customer service in the future, Kind Regards, Gareth

Terrible and unreliable

Unreliable and poor communication from the Maxxia company. Phone operators are friendly but I hate how this company operates. Very poor service. I wouldn’t salary package with them if I could help it.

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Good morning Jem, I am sorry to hear this and thank you for taking the time to provide your feedback. I would like the opportunity to discuss your concerns further and have sent you a private message assist with this matter. Kind Regards, Gareth

Thank you for assisting me

I have always been impressed with Maxxia's customer service. For the past couple of years, I have never had to wait longer than a couple of minutes on the phone. Each phone call is taken seriously and ensured that all my issues are resolved. Most recently, André Bovey should be commended on his great customer service and resolving the issues I had with Maxxia payments. André is empathetic, communicates clearly and followed up to resolve the issues I had in a timely manner. Thank you again for your help. It is very much appreciated.

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Hi Florence, Thank you for the amazing review. At Maxxia, we have a strong emphasis on providing the best possible service for our customers and It's great to hear that we have met your expectation over the years. I will alos pass on your feedback to Andre and his manager so that he is rewarded for his exceptional customer service. Thanks and regards, Gareth

Incompetent and non-transparent

Useless

Thave taken 100% of my pay several times now, only to realise after I have informed them that I have met my quota for the fringe benefits

Initially they over paid me and I had to pay the money back... to then wait for itto be sent back to my work for tax... this meant I had to wait a month to receive my pay

The second time they "forgot" to stop taking my pay, they didnt pay me at all. It just sat there until I called them to ask what had happened. Again had to wait another month to receive my pay

Then the third time this happened, the same thing... and still waiting for my pay now. Getting by on a nursing wage is hard as it is... and I rely on my pay check coming through.

Every time I've spoken with a maxxia consultant they have told me varied different incorrect information. They have been rude to me, patronizing when I suggested that their movements of funds wasnt very transparent, and have actively hidden information from me (eg. Sending me an email after hanging up the phone to let me know that they are withholding a further $300+ from me as an administrative fee for closing my account).... yeah... coz the top quality service and attention to details when handling my money is worth $300

I'm so sick of the whole entire organisation but if I want to utilise the fringe benefits I'm entitled to as a nurse in public health I am forced to deal with this incompetent company.

Cheers team... thank you for your care and consideration... NOT

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Good morning Eloise, I’m sorry this has occurred and can appreciate the impact this would have had. I would really appreciate the opportunity to investigate this further for you. As this relates to your confidential information I have sent you a private message to further discuss and assist with this matter. Kind Regard, Gareth

Andre’ Boyey, Thank you for your assistance today 5 STARS

Andre’ Bovey assisted me with issues I was experiencing with online registration and app set up. He was polite, patient, clear and concise with instructions. Issue fixed thank you for your kind and helpful assistance today.

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Hi Andrea, Thank you for taking the time to provide this feedback and fantastic rating. It’s great to hear that Andre's exceptional service has been so helpful for you. I will ensure your feedback reaches both Andre and his manager so that he is recognised for his efforts. We look forward to providing you with the same great service in future. Kind Regards, Gareth

Good customer resolutions

I was quite angry when I had to call 5 times to get my work-related expense claim set up. I was advised that the form was incomplete, where it was impossible that they only received half of the documents x 3 times when the form was in a PDF format. On my 5th called, I spoke with Sujatha. She resolved all the issues for me in a calm and professional manner using both telephone and emails. She took the ownership of the call and deal with it. Fantastic work Sujatha. I still did not appreciate the delay of the process and lack of communication. But I do appreciate your assistance.

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Hi Aeh, Thanks for taking the time to share your thoughts about your recent experience with Maxxia. I am sorry to hear of the frustration you experienced to begin with though Sujatha's effort to get this resolved for you has been exemplary. I will ensure both Sujatha and her manager are made aware of your comments so that she is suitable recognised for her efforts. We greatly appreciate your feedback and thank you for such a terrific rating as well! Regards, Gareth

Easy to deal with

My transition of changing from a personal loan on my car to a novated lease was seamless
Rachel made the process very easy to go through and kept me informed of the progess at all times.

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Hi Gerard, Thank you for taking the time to leave us a review and an excellent rating. We aim to make things as quick and easy as possible for our customers and its great that Rachel has delivered on this for you. We look forward to continuing to provide you with excellent service during your time with us. Thanks and regards, Gareth

Great customer service

Contacted Nicholas Chong in regards to rego renewal,the service nick provided was excellent,couldn’t ask for better.the service he provided was first class and got me out of a bit of a pickle.

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Hi Dave, Thanks for your review and fantastic rating. At Maxxia, we strive to deliver the best possible service for our customers and it's great to hear that Nick has certainly delivered on this for you. We have a fantastic staff R&R program and I will ensure that Nick is recognised. We look forward to continuing to provide you with great service going forward. Thanks and regards, Gareth

Excellent customer service

After navigating through the option menu I didn’t have to wait long to talk to someone and felt they were extraordinarily helpful and friendly. I feel like they listened and made a real effort to help. Excellent customer service. I have dealt with other salary sacrificing companies and Maxxia is by far superior.

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Thanks for the amazing review Joyce! We work hard to meet and exceed our customers expectations and we’re happy to hear we hit the mark for you. We look forward to serving you again. Kind Regards, Gareth

He got what I need!! Great!!

Callum was really great after 5 costumer care consultant, he was the only one who was able to fixed my problem with regards to my card. I am thankful and happy because he was very efficient and knowledgeable enough to my needs. Thanks again Callum.

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Hi Ryan, We greatly appreciate your feedback and thank you for such a terrific rating. I'm sorry to hear that it took a number of consultants to resolve the issues you were experiencing although its great that Callum was able to get this resolved for you in the end. I will ensure your feedback reaches Callum and his manager so that he is rewarded for his exceptional service. Thanks and regards, Gareth

Sensational, takes a lot of the hassle out of vehicle expenses not to mention the tax benefits!!

Nick was so helpful not to mention his professionalism!! It is suck a pleasure dealing with friendly people that are genuine and want to help! Everything was sorted and Nicks knowledge and professionalism in the task to be resolved was nothing short of outstanding!!! Thank you Nick and also maxxia.

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Hi Casey, Thank you for the wonderful feedback! It's great to hear that your experience with Maxxia has been such a positive one. Our aim is to deliver the best possible customer service at all times and by the sounds of it, Nick has certainly set the bar high. I will ensure your feedback reaches both Nick and his manager so that he is recognised for his efforts. We look forward to serving you again. Thanks and regards, Gareth

Salary Package Correction

I am very pleased with the swift action by Caroline to rectify an error with my SS package which occurred following a request from me to make a payment adjustment.

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Hello Gary, Thanks for taking the time to share your thoughts about your recent experience with Maxxia. It’s great to hear that Caroline was able to resolve the issue quickly for you and get things back on track. We greatly appreciate your feedback and thank you for such a terrific rating! Regards, Gareth

Excellent communication

From enquiring to completion was so quick and easy. The only hold up was my employer getting back to Maxxia! Thank you to Steven and Gerrard for your prompt responses and updates on how things were proceeding.

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Hi Lorraine, Thanks for taking the time to leave us a review and for the fantastic rating. We strive to deliver the best possible customer experience so it's great that Steven and Gerard have been so helpful for you. We look forward to assisting you throughout your time with us. Thanks and regards, Gareth

Great customer service

Great customer service. Problem was resolved quickly and with good feedback so I knew exactly what was going on. I really appreciated the efforts to achieve this outcome so painlessly.

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Thanks for the amazing review and rating Sarah! We work hard to meet our the expectations of our customers, and we’re happy to hear we've achieved this for you. We look forward to serving you again. Thanks and regards, Gareth

Very helpful

Raj was efficient, helpful and happy to explain the process to me when changing my super account.
I couldn't believe how easy and quick the whole process was. He even reviewed my other accounts and make some necessary adjustments to them.

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Hello, Thank you for taking the time to provide this feedback. We strive to deliver the best possible service experience for our customers so It’s great to hear that Raj has gone above and beyond for you. I will be passing your feedback on to Raj and his manager so that he is recognised for his efforts. We look forward to providing you with the same great service in future. Thanks and regards, Gareth

Clear and concise

Raj was excellent and very professional. He was very helpful and went all the way out to answer all my questions in a calm manner. His explanation was very clear.

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Hi Kim, Thanks for taking the time to provide such a great rating and feedback for Raj. I will be sure to pass on your feedback to Raj and his manager so that he is recognised for his wonderful customer service! We look forward to providing you with even more great customer service in the future, Kind Regards, Gareth

So quick and easy

Kane and Jess were very helpful and quick to respond to emails. They made the process so easy and quick. Thank you very much we had a fantastic experience, and we would recommend Maxxia to anyone

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Hi Evan, Thanks for taking the time to leave us feedback and for the amazing review. At Maxxia, we aim to make things as efficient and stress free as possible for our customers so it's great to know that Kane and Jess have taken care of you. We look forward to providing you with the same great service in future. Thanks and regards, Gareth

Excellent service

After an extensive wait I was greeted by a lovely lady called Sujatha who was very pleasant and helped me beyond her means. I was extremely happy with the service and wished other businesses would treat you with this type of customer service. Thank you Sujatha for being a wonderful help
Vicki

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Hello Vicki, Thanks for the fantastic review and rating! We're always happy to hear from our customers about exceptional customer service received and it's great that Sujatha has certainly hit the mark for you. I will pass on your feedback to Sujatha and her manager so that she is rewarded for her efforts. Thanks and regards, Gareth

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Questions & Answers

How do I avoid the extra charges if I choose to pay my car out in full. I've only just recently started with Maxxia and been informed my bank are hesitant to provide me with a home loan until I have the Maxxia Lease removed.... payed out.
No answers

My husband has maxxia car leasing, he recently deceased, im not sure what arw the next process of changing the car to my name?
1 answer
Hi Sarah, Thank you for your enquiry. My condolences for your loss. I've asked for a customer care consultant to get in contact with you and go over the process going forward. Regards, Gareth

Wanting to know where do I get a copy of Maxxia Salary Packaging Claim Form.
1 answer
Hi Annie, To lodge a claim, you do not necessarily need a claim form as you can do this through either your online account or by downloading the Maxxia phone app. For information on these options go https://www.maxxia.com.au/claims. Alternatively, feel free to contact us on 1300 123 123 and we can arrange to email you a copy of the form. Thanks and regards, Gareth