Great product knowledge and service
Although I had to wait a long time on hold (understandable this being the last day for processing FBT claims), Callum was most helpful in addressing my issue and in addition was able to suggest a way that would avoid this problem in the future and maximise my benefit. Thank you.
Great Customer Service
Triza helped me overcome an issue with making a claim and made the whole process totally stress-free!
This is how customer service should be done and other large corporations could learn a lot from Maxxia
Query answered efficiently and quickly
The person I spoke to this morning resolved my issue for me on the spot. Great service. I call early this morning and I can see things happening straight away
I contacted the helpline and Teresa was immediately able to answer my question. She then went above and beyond to provide more help. Maxxia are always available to answer my questions and efficient in getting back to me.
Great Customer service from Raj
I had an issue that I needed help with and I was lucky enough to have been put through to Raj! He was wonderful, very patient and explained everything so clearly! I’m very happy with my experience today
Customer Service star
I Used the chat function today, and got immediate service. The information from Kiran was extremely helpful. Maxxia has always been helpful when I have phoned for information.. Thank you.
Helpful Customer Service
Thanks to Andre for excellent patient and thorough customer service in helping to get my claims all sorted out and through in time and obviously at a very busy time .
Thanks maxxia, extremely happy with the customer service .
Amy assisted me with my salary packaging questions with great patience. She checked information had reached Maxxia and offered suggestions to ensure a better outcome. A helpful , patient and professional approach .
Slow Claims & Customer Service
I find Maxxia very slow at processing my claims, often missing the payperiod cut off. When I make an enquiry it is usually after 5 business days before I receive a response and It is hard to get through to Customer Service to make any enquiries.
Worry free thanks to Maxxia
Sarah was helpful and understanding, went through all options and explained in detail my request, nothing was a bother. Exceptional customer service thank you Sarah and Maxxia it's a pleasure to write this.
Support was great
I found the Maxxia process very efficient with a continued commitment to provide customer service and outcomes not just through the leasing/finance process but the purchase and delivery of the vehicle; some may say over and above normal expectations.... Thanks Maxxia, I appreciate you approach.
5 star service
The staff at Maxxia are amazing. Donna actively listened to my issue and then applied her knowledge of the product to my situation. This is the best customer service I’ve ever received. I wished I had called sooner. Donna made it seem so easy and hassle free, going above and beyond any customer service experience I have received previously. Thanks again Donna!
Great customer service
Patrick really helped me out today, working out a tricky situation and going above & beyond to make sure I had what I needed for a bank application. Very much appreciated.
Great service and information provided
The customer care consultant I spoke with was excellent. She was professional, friendly & informative.
Not only did Tiffany answer my questions she took initiative to explain things and problem solve which has really helped my situation.
I hope everyone has is fortunate enough to experience service like this!
She knew what she was doing and was clear and intelligent.
One of the best I have spoken to at Maxxia. Keep up the great work - thank you
Great Customer Sevice
I have just started with a Novated Lease and dealt with Jessica and Nick. I have to say they were really great
Being a shift worker it is hard to speak on the phone and email is a mich better option for me to communicate with, they fully understood and were really great with respecting this throughout the lease negotiations and when i did speak directly to them they were great. The negotiations and quotes were quick and very very reasonable
Excellent service, friendly staff, pleasure to deal with. My questions were answered swiftly and professionally and they explained everything to me in an easy to understand way, as well as answering many questions I had.
Great customer service
There were a few people who assisted me throughout the process of getting my car and organising my salary package. Despite it taking longer than expected, everyone who was involved was patient, answered all my questions and kept me up to date on everything that was happening. Once we were able to have my formed signs, it was easy and efficient. I was really impressed with how I was treated and the professionalism of everyone involved. Particular thanks to Carl, Gerrard and Trish!
Wonderful customer service
Clear and professional advice. Lot of options discussed with Raj, the representative who was happy to discuss each of them. The only thing was that I had to wait long before getting to speak to somebody.
Excellent salary packaging company.
Quick and prompt service. Very experienced, professional and trustworthy company. Raj Nagpal is an excellent customer care consultant. Would recommend to others with no hesitation. Their app for claims is also effective and easy to use.