Misleading and harassing sales staff and unfair business practices
The company said they would better any offer, they constantly rang and harassed to get the deal, then when the deposit was paid the then started changing their quotations, fitting requirements and totally changed their offer and refused to give the deposit back.
A terrible experience
I ordered them to do a big and expensive job with wooden floors, well, after the costs went 30% above the initial quote (surprise surprise) the quality was well below accepted standards. I feel like crying every time I look at those floors (would so post photos so no-one else gets stung like me!), have had multiple issues from day one, very unprofessional job and, probably, low quality of the product, too. Save yourself some nerves, time and money.
A new floor cost us money, time and considerable embarrassment with our neighbours
We went to Mayne to have a floor installed in our unit in Cronulla. The subcontractors created an issue with the fire alarms in the building, setting them off and causing us nearly $2000 in fines from the Fire Service and disruption with the body corporate and dwellers of the building.
Despite many attempts at having a pleasant settlement to this dispute Mayne Rugs and [name removed] in particular have all wiped their hands of the issue leaving us well out of pocket and a bitter taste in our mouths for having encountered such poor after sales service and lack of customer care.
BEWARE. They will take your money and head for the Hills.
Shame on you Mayne and [name removed]!
Good service and good quality product
Had the house installed with the timber flooring from Mayne Rugs Castle Hill. They looked after us well in terms of product installation and service. Elias & Mel were especially helpful in providing advice as to what would be the best option for the house. They provided us with a competitive offer for the flooring and even accommodated a last minute change of heart. I would like to thank the whole team at Mayne Rugs for their professionalism and good service.
Unhappy with service provided
Very unprofessional in dealing with the whole company. They ordered the wrong flooring to match our current flooring and when we advised that we needed raw solid timber they said they do not supply this type of flooring and insisted that we ordered the prefinished timber. They are the professionals who came and did the quote and said they will match the existing flooring. In the end had to get the job done somewhere else but they keep 30% of or money. The whole experience was very stressful.
Happy with the solid timber floor that was installed. Work involved removing existing carpet and existing tiled area. Didn't realise how much dust can be generated with the grinding of the floor. Both teams of tradesman (removing and installation) did a good job but particularly wants to thank Charles, the floorboard installer and his team who is very thorough, understanding and helpful.
We were sceptical at the beginning, having read both positive and negative feedback regarding Mayne Rugs and Flooring before we committed to use Mayne....Mel from the Castle Hill office did try to put us at ease when we had concerns. Important though is for you to go through quotation before you paid the deposit (what is included and what is not included, such as shifting of existing furniture to facilitate the work, whether trimming of doors if needed is included in the quotation) as we found that varying the scope of work as we had not think through the process beforehand (or any unforeseen problems on site) after deposit is paid make negotiation difficult for both sides. I am trying to reflect on the process. Overall, still a satisfied customer with Mayne.
This is a review from a very satisfied customer
I am very happy and satisfied for the service and advise provided to me by Mel at Mayne Rugs and flooring castle hill. He was most thorough and very helpful and above very knowledgeable.
I would highly recommend Mel to any Business or source looking for genuine advise and service. In addition to my carpet he also organised the carpet tiles to be installed and they too were excellent.
Great Service by the sales person Mel from Castle hill. He helped us in understanding the right material selection and getting a right price as per our budget. Also had very good installation service form them for the timber floor as they were through professional. I would surely recommend this place to check before you finalize your choice
Not impressive at all. Very pushy to try sell there products . Just stopped by at there shop asking for a quote at the castle hill shop.Straight after that pushed themselves into my home and just wanted me to put down a deposit. In which stupidly i did put 3700 dollars in .Made me sign something i didn't read .Now I'm having trouble getting my money back. Just don't understand how these people operate .No job done .no order was placed .And they get to keep my money. Shame on you Mayne and rugs .Absolutely robbery
Great customer service
I bought a rug from them and had to return it twice as it was too short for our room. They had no problem with that. I went from the Auburn store to the Castle Hill store as there was more variety in the size I was looking for and we were served by Mel Malhotra who was very accommodating with all our requests.
- Verified customer
Any service below $5000 does not require a contract but this mob pressures into contract and deposit. Contract has no cooling off period. I asked for a refund within 24hr because the cost went beyond my budget and I was shown a note on the receipt that there will be a 30% cancellation fee which was not on the contract and the receipt was printed after the contract was signed and payment made. Dodgy brother. Sweet talk before deposit and then pressure you to do business if you asked for refund for genuine reasons and in less that 24 hrs, claimin...g they need to reserve stock. According the Fair trading, claims of restocking fee etc are illegal. The service was only required a month from now. If it was for a service within a week, I can understand admin fee for organizing installation and material.
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