Unhappy with service provided
Very unprofessional in dealing with the whole company. They ordered the wrong flooring to match our current flooring and when we advised that we needed raw solid timber they said they do not supply this type of flooring and insisted that we ordered the prefinished timber. They are the professionals who came and did the quote and said they will match the existing flooring. In the end had to get the job done somewhere else but they keep 30% of or money. The whole experience was very stressful.
Happy with the solid timber floor that was installed. Work involved removing existing carpet and existing tiled area. Didn't realise how much dust can be generated with the grinding of the floor. Both teams of tradesman (removing and installation) did a good job but particularly wants to thank Charles, the floorboard installer and his team who is very thorough, understanding and helpful.
We were sceptical at the beginning, having read both positive and negative feedback regarding Mayne Rugs and Flooring before we committed to use Mayne....Mel from the Castle Hill office did try to put us at ease when we had concerns. Important though is for you to go through quotation before you paid the deposit (what is included and what is not included, such as shifting of existing furniture to facilitate the work, whether trimming of doors if needed is included in the quotation) as we found that varying the scope of work as we had not think through the process beforehand (or any unforeseen problems on site) after deposit is paid make negotiation difficult for both sides. I am trying to reflect on the process. Overall, still a satisfied customer with Mayne.
This is a review from a very satisfied customer
I am very happy and satisfied for the service and advise provided to me by Mel at Mayne Rugs and flooring castle hill. He was most thorough and very helpful and above very knowledgeable.
I would highly recommend Mel to any Business or source looking for genuine advise and service. In addition to my carpet he also organised the carpet tiles to be installed and they too were excellent.
Great Service by the sales person Mel from Castle hill. He helped us in understanding the right material selection and getting a right price as per our budget. Also had very good installation service form them for the timber floor as they were through professional. I would surely recommend this place to check before you finalize your choice
Not impressive at all. Very pushy to try sell there products . Just stopped by at there shop asking for a quote at the castle hill shop.Straight after that pushed themselves into my home and just wanted me to put down a deposit. In which stupidly i did put 3700 dollars in .Made me sign something i didn't read .Now I'm having trouble getting my money back. Just don't understand how these people operate .No job done .no order was placed .And they get to keep my money. Shame on you Mayne and rugs .Absolutely robbery
Great customer service
I bought a rug from them and had to return it twice as it was too short for our room. They had no problem with that. I went from the Auburn store to the Castle Hill store as there was more variety in the size I was looking for and we were served by Mel Malhotra who was very accommodating with all our requests.
- Verified customer
Any service below $5000 does not require a contract but this mob pressures into contract and deposit. Contract has no cooling off period. I asked for a refund within 24hr because the cost went beyond my budget and I was shown a note on the receipt that there will be a 30% cancellation fee which was not on the contract and the receipt was printed after the contract was signed and payment made. Dodgy brother. Sweet talk before deposit and then pressure you to do business if you asked for refund for genuine reasons and in less that 24 hrs, claimin...g they need to reserve stock. According the Fair trading, claims of restocking fee etc are illegal. The service was only required a month from now. If it was for a service within a week, I can understand admin fee for organizing installation and material.
Do NOT use this company!
This company is an absolute joke! We had bamboo flooring installed in Feb 2017 and we have had issues from day dot. They take a very long time to respond (after many phone calls and follow up emails from our end) and just have extremely poor customer service. We will be seeking legal advice on this now, that’s how bad this all is. Please DO NOT use this company! You only have to read the other reviews and we have clearly all had the same issues. They have cheap installers who don’t speak English and rush the job! Their product is rubbish too. Very unsatisfied customers!
Great experience all round
We are very happy with the service and products from Mayne Rugs and Flooring Castle Hill. We install timber floor through out the downstairs and new carpets upstairs. Diana was informative and helpful, she never rushed us and helped us to stay within our budget. The tradesmen arrived on time and were very professional. I highly recommend this company. Ask for Diana, she is the best!
1 year on and still chasing my $100 refund
I am really disappointed with Mayne Rugs, Castle Hill. I put in a fully refundable deposit of $100 in August 2016 with the intention of getting a timber flooring quote. I got a better quote elsewhere which Mayne rugs couldn't/wouldn't match. They promised to return my deposit of $100 which to date, Aug 2017, I have still not received despite having reminded them several times in person. I can't help thinking they are dishonest in their dealings. I live locally and would have continued to shop with them but not anymore.
Got timber flooring done July 10th and the finished result looks fantastic! Service at the castle hill store specifically was impeccable, cannot remember any names but i remember speaking to 4 different people at the store who all served me with the highest level of customer service. The castle hill team all explained to me about all the different types of flooring available in store as i came in to the showroom knowing nothing about flooring. Will be returning to get some rugs soon :)
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