Reviewer Photos & Videos
brilliant - should have bought one years ago - set and forget and clean
our pool is surrounded by lots of trees - the M400 cleans up leaves and seeds effectively and cleaning filters is no issue - we can also leave it in while we swim and it continues to do the job well.
Purchased in January 2022.
Excellent product M400
Purchased about 4 years ago and has never let us down. We had a an issue with our Dolphin initially cleaning the entire pool always cleaning the deep end. By adjusting the handle angle until we found the right location to suit our pool and it cleans the entire pool including walls every time.
Noticed a big saving in water not having to backwash as much compared to our previous cleaner that worked on the suction from the skimmer box.
Good quality machine and great design. Filters simplistic but effective design are easily accessed and easy to clean. Caddy makes it easy to pack up and put away after each use.
We love it as it makes owning a pool so easy.
Purchased in March 2018 at Poolside All Seasons Pools Mackay.
This cleaner never worked well
Unfortunately this cleaner has been a frustrating experience. It never cleaned all the pool and spent most of it's time in the deep end. The cartridge type leaf catchers have a small capacity and they kept bursting open inside the unit. The impeller would frequently get clogged. It was too heavy to easily take out of the pool. Numerous parts failed: the brushes, the cable, the cartridges, the s clips holding the cartridges closed, the power supply switches and now it has stopped working completely. The parts are so expensive it is not worth rebuilding it. I thought I was buying a top of the line cleaner but it has been disappointing.
Purchased for $1,800.
Very good, but disappointing user manual
EDIT, please read all the way through for an updated happy ending.
I originally bought a Zodiac CX35 online and was so excited to use it for the first time. Found I was happy enough until it broke within 7 days.. got an error code and it refused to move. Sent it back for a refund.
This time around I wanted to do a little more research before buying something and all roads pointed toward the Dolphin because it was tough, dependable, had finer filters and was nav intelligent apparently. First thing I noted was that it has two filter canisters n...ot just one! Where no one ever actually mentioned online whatsoever so that was a complete surprise. Also has two types of changeable filters, one I'm guessing 100 micron and a finer type. Very cool. The Zodiac only had a 200 micron (or pay an additional $80 for 100 micron) where silt would blow through back into suspension clouding up the pool. The other thing I noticed was the Zodiac impeller was actually right in the middle of the filter basket, suspect to damage ... whereas the Dolphins is independent and won't be damaged by debris spinning through filtration. (Dolphin impeller after all filtration has been completed, Zodiac right in the centre of the filters) It's definitely built tougher, which is good and seems to do a decent job of navigating the pool. I do notice it climbs the walls in the same three or four spots and can't quite make it up the steeper starting corner slopes where none of the rollers or tracks make forward contact but no robotic cleaners would. (fwiw I have a fibreglass pool and bought the WB model with foam rollers). It doesn't seem to get to the waterline much after the first few minutes, as soon as there's a little bit of matter inside the filters it stops climbing and slips as it tries to climb up before reversing back down with even the 100 micron filter installed, and I mean miniscule amount of debris in the filters (I thoroughly clean these each time), it just seems to become too heavy but so did the Zodiac as well, maybe all robotics do this? I've tried adjusting the float positions but it hasn't seemed to make a difference at all. Is it possible because my fibreglass pool is sprayed blue the shop should have sold me the CB model? In the manual it states: WB for tile and ceramics, online states also fibreglass so who knows It does pick up everything, but only if I sweep the silt down to bottom off the higher ledges. It does knock some down on it's descent if it can climb the particular area which I can tell was cleverly and purposely designed. It leaves a few small piles of silt on some of the curves/corners and stairs where my pool is strange and street shaped but I can live with that, no robot would be able to get that, it's only very small amounts.
Purchased in September 2020 for $2,200.
Great cleaner with easy to empty filters!
I have a large 80,000 litre Pebble Crete pool and it cleans it perfectly every time. I put it in once every week or two as required. The cartridge type filters are easy to remove and clean.
Purchased in August 2020.
The reviewer stated that an incentive was offered for this review
After dealing with pool cleaners and the like which was a rip off and stressful, I finally bought a Dolphin. It is a revolution in pool maintenance ... just magic and has made owning a pool a pleasure.
Purchased in December 2018 for $2,000.
Fantastic pool cleaner
This is my second robotic pool cleaner after using a number of suction hose type pool cleaners over the last 20 years of pool ownership. My very first robotic cleaner was superior to the suction hose cleaners that I’d previously used but it didn’t always clean up the fine silt that sometimes settled at the bottom of my pool. This previous model also had other shortcomings in that the cable badly twisted and the baskets were clunky to remove, clean and replace. Anyway after several years of loyal service it died. (I was kind of relieved). After ...lots of research and the offer of a free trial I settled on a Maytronics S200 pool cleaner and was immediately impressed from the get go. On its very first use it charged through the silt and other random leaf litter in my very large pool and sucked everything up. It did the same along the walls and after a couple of runs, lasting about 2-3 hours each cycle, it cleaned the entire pool surface including the ledges and steps. It is also very easy to clean the unit afterwards as the basket lifts out using its folding handle and the fine mesh holds all of the silt and micro debris as I walk to the tap to give it a rinse. In summary, I highly recommend this product. It wasn’t cheap and I was tempted at time of purchase to explore less expensive products but glad I resisted to avoid anything inferior to my S200. I can’t remember when I last used a pool scoop to clean my pool and my new S200 robotic cleaner has certainly made my pool maintenance a lot easier. (I do not have any association in any way with Maytronics or pool retail or associated industry. I offer my comments in good faith to assist anyone contemplating the purchase of a good robotic pool cleaner).
Purchased in March 2019.
This little machine runs great cleaning the pool with no fails!
This cleans all size materials and even dust from the water!
This machine has been working great I have had it now 6 I have a large 90k sqm fibreglass pool!!
I would happily go recommend this product to anyone wanting to update cleaners.
Purchased in February 2019.
Awesome cleaner, great service from maytronics
contacted Maytronics for a demo of the m400 and i was contacted almost immediately by a local dealer who arranged to come around with the unit and give it a run in my pool. The agent from the pool shop was able to answer all my questions which ultimately lead to me purchasing the M400.
The M400 does an excellent job of cleaning fine debris from my pool, i don't really have a problem with leaves. Seeing as i've got a cartridge pool, having the M400 frees up my skimmer box to just filter the top of the water. I'm also able to save power by running my pool pump on the eco setting.
All in all, great purchase, should have picked one up ages ago.
Purchased in July 2019 at Augustine Heights Pool and Spa.
Questions & Answers
I do not appear to be able to lock the handle in place for my M400 - the manual is pretty average on that front. Accordingly, it won't do the sides of the pool (which is the main reason I bought this). Can you please provide assistance on how to lock the handles at the appropriate angle?
Hello Simon. Thank you for reaching out.
When the handle is adjusted, it is recommended to ensure that the locking mechanism is in place and is not jammed with any debris such as leaves, sand etc as this can prevent the mechanism from surely locking the handle into the desired angle. Should this continue to occur, we can definitely take a look to understand why it is not locking. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for any further assistance.
Can you switch Brushes from the smooth foam to the one idea for pebblecreat ?
Yeah just turn the dolphin upside-down, roll the tracks off (pull track sideways near the roller while rotating the roller), change the rollers then roll the tracks back on
Hello and thank you for reaching out.
Yes, if you would like to change over from Wonder Brushes, the white, foam-like brush, to the Combined Brushes, PVC brushes with white climbing rings, it is able to be done for the Dolphin M400. Maytronics recommends to reach out to your closest service agent for assistance in a quote and fitting, if required.
To locate your closest agent, please feel free to visit us at https://www.maytronics.com.au/support/find-a-dealer/
My Dolphin M400 doesn't go up the Wall, I have the Handle diagonally positioned as per the Pool shop advice. I brought it back to the Pool shop and they tested it and they said it's working as long you have the Handle diagonally set. it went up the Wall only once in 2.5 Hr, that's all. My Pool is Pebblecrete.
Can you help Please.
Hello Alfie. Thank you for reaching out.
Wall climbing models of Dolphin, inclusive of the M400, are programmed to climb to the waterline every four minutes. if your Dolphin is experiencing difficulty climbing, the following is recommended:
- Thoroughly rinsed the filters under a tap or, soak in cartridge cleaner or a mild dishwashing detergent and warm water solution to assist in the removal of in-grained debris.
- If the unit is attempting to climb, brush down the walls and/or slope down manually to loosen any build up. The Dolphin should then be able to grip these surfaces and maintain them on its own going forward.
-Water chemistry levels and pH levels that are out of recommended range can prohibit the unit from climbing to the waterline. This is due to the surface becoming slippery and the robot is then unable to gain grip/traction. A full water test and the pool balanced is recommended. Following this, brush down of the surfaces to shift any slipperiness.
Please do not hesitate to contact our Customer Care team on 1300 693 657 option 2 for any further information.
Get an answer from our members and Maytronics representatives
- The Maytronics Dolphin M400 is a robotic pool cleaner that is designed to deliver a deep clean.
- It has 3 brushes and super scrubbing power to pick up fine debris.
- The pool cleaner is able to be programmed, so you can schedule weekly cleanings and spot clean at the push of a few buttons through the MyDolphin Plus App.
- A tangle-free swivel allows the cleaner to move freely around the pool, making for a precise clean.
- This product has a 36-month limited warranty.
Points of praise:
- Most reviewers found that the cleaner’s filters were easy to remove and clean.
- They also found that it thoroughly cleaned their pool, and was able to pick up fine dust and debris that other cleaners could not.
- Reviewers also appreciated the storage caddy for the cleaner, saying that it was handy to keep the cleaner tucked away when it wasn’t in use.
A point of pain:
- Some reviewers found that the pool cleaner didn’t perform as effectively on curved surfaces - some people with kidney-shaped pools noted that it didn’t cover and clean the whole surface area of their pool.
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