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High price does not mean quality
I purchased my Dolphin S-Series S300i pool cleaner on 31-Oct-2015; I decided to buy this pool cleaner after few weeks of research and comparing to other pool cleaners. I even tried to convince my neighbour to buy one but he decided to buy a cheaper cleaner which has been working with no problem ever since.
The cleaner was 2-3 times more expensive of some other cleaners, but I was under impression I was buying a superior cleaner or as you claim in your company values “Exceptional Product”.
“Advance to a new pool cleaning experience with this to...p-of the-line robot that brings even more ease and freedom to the advanced capabilities of Dolphin S robots. Control your Dolphin S 300i through the state-of-the-art multi-function power supply or use the MyDolphin TM app on your smartphone or tablet to set up cleaning programs and control the robot remotely, including manual navigation. The blinking LED on the robot indicates the active mode.” I started having problem with it after the 2 1/2 years; and finally its motor had to be replaced on 23-Oct-2018 ($$$). I knew that product had a 24 months warranty but buying a quality product and using it few times a month (and kept in storage away from sun and water) in a non-commercial environment you should expect to last much longer. It is like buying an expensive Mercedes Benz with 3 year warranty but needing to change the engine after four years! Once again, I started having problem with the cleaner again (worked for few minutes then stopped) and took it to our local dealer. The machine had started to work but unable to connect to my iPhone and I had to return it. He told me it probably needed a new motor again! If you do care about your customer’s service and standing by your products, you need to do better to rectify faulty products before the customers reach to the boiling points.
Purchased in October 2015.
A substandard product with poor client support and a warranty that is not honored.
Just for those who are thinking of spending $2k plus with Maytronics. Think again! I purchased a Maytronics S300i robotic cleaner just over two years ago. It's been back to the factory five times for repair during this "warranty" period. Last time the repair bill was $350.00. I'm not sure how a warranty works when the items that wear out as a result of its use are not covered by the warranty. The control unit will only operate in 7 day segments. After 7 days the entire system turns itself off and ceases to operate. Maytronics is unable to fix this fault at all. Probably a product to be avoided. When it breaks down again I'll just put it into the Otto and buy a different brand. Don't say no one warned you!
Purchased in April 2020 at Sydney's Best Pool Service for $2,250.00.
Set and forget
We have had the dolfin s300i since sept16 (4+ yrs) it was supplied with the pool contract. it was repaired once under warranty and had run without issue until recently. Unable to Find any repair info online I persisted and found that the ‘cable anti twist coupling’ in the power cord was faulty. I was able to pull it apart , repair pins,relube oring and re assemble . It was just not making good connection inside. Has been fine since and is a good alround cleaner doing sides and collecting most leaves. We have lots of small leaf trees. I have only had the pool too far gone in hot weather twice where I had to brush clean the pool.
Purchased in September 2016.
Really consider before you buy.
This cleaner needs more attension than my $100 aldi cleaner. Maybe my pool is to big 9x4.5. No satifaction guaranteed warrenty. That shouls spook you from the start. Can see it been great in a small pool with no trees within few hundred meters.I have to clean it every 2nd day. The filters in it will probably not last a season. Does not get to the step. Cleans ok but needs lots of cleaning. If we go away for a week what would happen.
Purchased in December 2020 for $2,600.00.
Does a very good job. Way better than manually scrubbing and vacuuming
Owned it for a month.
Pool size is 45,000 Litres
Does a very good job scrubbing and cleaning tiles.
Hook it up to to home wifi and and download the app and you have complete control of the robot.
Climbs up walls easily even with pool cover on....
Purchased in December 2020 for $2,410.00.
I purchased my robot 1mth ago, its the best purchase I have made for a long time. We have had our pool of 7ys i wish I had bought one when we got the pool. So easy to use, great that it cleans the walls too. Makes our busy life a lot easier with one less thing to clean.
Purchased in November 2020 for $2,000.00.
Waste of money - and a lot of money to waste!
I have owned my Dolphin 300 series for 3 years and have had no satisfaction with it at all. Apart from having to have a new power cord fitted ($350 as it was out of warranty), the machine does a poor job of cleaning the pool. It really struggles with leaves, just "pushing" them around, and I always end up having to manually vac the pool, which defeats the purpose of buying a Dolphin in the first place. As for the app interface - a disaster. I just keep getting the "oops, something went wrong" message when I try to access any of the programs ot...her than turning the thing on. It will not allow me to select any of the cleaning modes. Also, when I set the cleaner to go on everyday at the same time, it does it for one or two days, then switches itself off. Also, the cord is forever becoming wound up and stops the cleaner from accessing the whole pool. For a machine that cost me over $2000 I have nothing but buyers remorse. Definitely a waste of my money and time. It does a worse job than a $200 suction cleaner. Very unhappy.
Purchased in October 2017 at Zodiac pool store Redcliffe for $2,000.00.
Great designed unit with quality to match!
I had JB Pool construction build my in ground pool and spa. The Maytronics range Jamie believed was at the forefront of the Robotic pool cleaner market and rightly so.
I chose the s300i over the m400 for 2 main reasons,
1. App wifi connectivity
2. Design of the large filter/Catchment basket
I have a large amount of leaves and dust on my acreage property and the 300i takes care of it with ease!
Great choice all round!
Purchased in June 2020.
The reviewer stated that an incentive was offered for this review
MAKES IT SO EASY
I love this 'set and forget' pool cleaner. living in extremely red dust environment is made bearable with the dolphin s300i. makes picking up dirt and debris easy! THANK YOU
Purchased in June 2020 at Poolside Orange for $2,400.00.
The reviewer stated that an incentive was offered for this review
Had it a month and pretty disappointed with it.
It is pretty random how it goes around the pool. There are times when it just goes backwood and then forward, in half a meter.
The impeller isn't strong enough to keep it pressed on the waterline tiles.
The cost is excessive when compared to the results.
Purchased in March 2020 for $2,100.00.
Couldn't be happier.
Recently purchased the Dolphin S300i. Great product. Pool looks amazing. Got ride of the dust and leaf matter with ease. Simple to use and to clean. Manual drive mode on phone allows you to target problem areas.
Purchased in March 2020.
Excellent Pool Cleaner
Have owned the pool cleaner for 7 months now and hasn't missed a beat, pool is surrounded by trees so lots of leaf litter and dust, so far so good, easy to use compared to setting up a suction cleaner, just hoping for the high cost of the unit it goes forever.
Purchased in February 2019 for $2,200.00.
best buy ever
Love this pool cleaner. Thought our pool was clean with our old cleaner but couldn't believe the difference when we got the maytronics cleaner. It is now crystal clear all the time. never have anything in the pool it picks up everything.
Purchased for $2,200.00.
Great Cleaner but needs a few improvements
I have had this S300i for just on three years now. cleans the pool well, the two modes Fast (one hour) cleans the floor only and long (three hours) floor and walls is a great option and works well. Does not clean the steps but dont think any cleaner does despite what the rep says. This unit is super easy and fast to clean, the filter box lifts out with its own handle is fast and easy to hose out, could not be easier, looked at many and this was one of the few that would filter fine dust without needing a bag (that looks way too hard and time co...nsuming to clean) but has large catchment for leaves and nuts. The unit is light to carry (much lighter than most of the good cleaners) and even when in water just hold it against the side of the pool and let the water run out before lifting out. it takes about two minutes to put in and about 5 min to take out, clean put on the caddy and put away its it really that quick and easy. The app is crap, who wants to manually drive it anyway, bought this to clean the pool, not me to drive it clean, but controlling it is average at best - do not buy it for this option. There are two design faults i believe. first is getting at the impeller is difficult, and if you have anyone in your pool with long hair (hair sheds) it gets wrapped around the pump impeller and reduces the water flow and ability to clean. this would be a problem with all cleaners but the S300i makes it difficult to fix, first you need to remove a cover with two screws, but maytronics took a shortcut where the cable is anchored to the unit, its part of this cover and is fiddly to remove and reattach this cover, two further fittings are easy to remove and then get at the impeller, other models i have seen have one screw holding a cover and you are done. Maytronics could and should fix this with little change to the design. The second problem is the rubber flap at the front to let the water out when finished seems to get stiffer as the unit gets older and i think it no longer seals properly and some water is sucked in there instead of through the filter cartridge. this causes two problems, reduced suction (cleaning) through the filter cartridge and distributes the dirt past the filter and around the pool to resettle on the bottom. i have glued the middle of the flap shut and fixed the problem but it should be part of the design. The unit stopped working recently one year out of warranty, I disassembled the drive and pump unit and found a small amount of water and a lot of condensation, the desiccant bag was soaked. So I cleaned and dried everything, used contact cleaner on the circuit board and dried the desiccant bag in the oven, (at a low temp) unit is now working again. it would seem that after two years (the warranty) the desiccant bag is no longer able to absorb the moisture and it starts to build up in the housing. not sure what the answer to this is and suspect all cleaners would suffer this, maybe it could be a service recommendation, in future i will disassemble after warranty for any unit i own. Im sure the moisture in the motor housing will have reduced the life on the unit. If you attempt this ensure all seals and surfaces are carefully cleaned and make sure you do not stretch the O-rings. use plenty of silicone pool grease/lube when reassembling. Apparently there are shops out there that can replace individual components on these which could also be an option if they fail. After all that i would still recommend this unit as it does what it want it to and for the reasons I chose this cleaner over many others - filters fine dirt and silt, fast and easy to clean, light and compact.
Purchased in April 2016 for $1,900.00.
Waste of money
Made some pretty good decisions on pool equipment before but this is not one of them. Have had the unit for 2 years and 3 months and in that time the controller has had to be replaced on site by a rep, have had problems with the app which were resolved and the power cable had to be replaced under warranty because it was faulty. Now I have had to pay 325 dollars to have an impeller fixed for a unit that was cleaned weekly and it was cited as maintenance. I would say more likely poor design. When it cleans it cleans well but it comes at a cost. Poor product and clearly badly designed
Purchased in November 2016 for $2,300.00.
Questions & Answers
I had my S300i for 6mths and at first it worked well however lately it doesn't seem to pick up leaves and it seems I'm forever clearer the impeller. Can anyone tell me if the black sock wears out and if it needs replacing for it the machine to clean properly?
Don’t hesitate to contact Maytronics directly they are so helpful and very attentive just in case there is an underling issue, I’m sure they will resolve your problem .. also try putting the setting on ultra clean every 2nd or 3rd day
Hello Elroy. Thank you for reaching out. If the non-return flap (the black "sock" at the bottom of the filter basket) has torn or no longer sits correctly, it may require replacement. However, if the Dolphin is experiencing difficulty collecting leaves, soak the filters in warm water and a mild dishwashing detergent to shift any ingrained debris that may be contributing to the problem. Please feel free to contact our Customer Care Team on 1300 693 657 option 2 for any further assistance.
Hi everyone, I've recently purchased a S200 and I was impressed with the machine (cleaner), but decided I need the flexibility to program start and cycles times, so I upgraded to S300i. My opinion about the machine hasn't changed, but I'm incredibly frustrated with the robot (control unit). The S200 had a control panel with function keys for the weekly start cycles that didn't work and now that I've upgraded to the S300i, the control panel don't have the function keys and rely completely on the bluetooth and wifi connectivity that also doesn't work. I've upgraded and payed more money for functions I'm not getting. What am I missing here, the blue wifi indicator is showing it is connected but the app is stuck on "receiving info from robot". Has anyone else had this issue. One extremely frustrated and unhappy customer.
Hi Elroy. When using wifi as the preferred method for connectivity for the My Dolphin Plus smartphone application, ensure that both wi-fi and Bluetooth are enabled and that Location Services are also enabled as this allows the My Dolphin Plus smartphone application the access to the device to allow connection. These options should also be prompted when using the application.
A strong wi-fi presence be present in the area of the power supply is recommended as this allows the connection to take place. Should the signal strength be less than required, a wi-fi extender may be able to provide the solution to assist in boosting the connection and allow the connection and if using an extender, ensure to connect into this network. If the smartphone application gets to the final stage and is then unable to connect, this is generally due to signal strength. Please also note that the wi-fis frequency is required to be set to 2.4Ghz as this is what is supported by the robot’s power supply.
Please do not hesitate to contact our Customer Care Team on email@example.com or 1300 693 657 option 2 for any further assistance.
Will it clean non tiled pools?
I above ground pool.
It will clean a fibreglass pool
Hi Rosalynd. The Dolphin S300i is versatile for use on a variety of pool surfaces such as but not limited to tile, fibreglass, pebblecrete, and vinyl. Please feel free to visit us at https://maytronics.com.au/support/find-a-dealer/ to locate the closest dealer that is also able to assist.
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