Did not last
The machine worked hard but after two years the handle broke in two completely (I fixed it myself), then after two more years the motor and the cable packed in. These are very expensive devices and if they cannot provide reliability and durability for that price then I am not going to purchase this brand again. Disappointed.
Purchased in December 2014 for $2,599.00.
Great Product an Service
We had the robot for more than two years and it served our pool devoted. Recently we had a breakdown with the robot but unfortunately was out of warranty. Nevertheless, when Maytronics was contacted for help they committed to cover the repairs under warranty free of charge so I can get my robot back into the pool.
If only I’d bought this years ago!!
Eventually decided, after years of fighting with useless pool cleaner after pool cleaner, to spend a large amount of money to buy this cleaner! My pool had a layer of grime and leaves on the bottom and heaps of leaves floating on top! No kidding, within 25 mins, the pool bottom was close to perfect and all the floating leaves were floating into the skimmer box, which is now free of tubing attached to creepy crawlers that get stuck in one spot, leaving it open to do its actual job!
Often after a heavy downpour, my water would go cloudy and I’d ...
Amazing cleaner and time saver
I did a bit of research on the best robotic cleaner and still could not decide as there was not much info out there. I ended up just going into local shop and this was on special. It cost $1400 and more than I wanted to spend on a cleaner. I realized it was worth it after first use.
This has a twin motor and works so well. I haven't been able to fault it.
My pool had not been cleaned for 3 years as my old suction cleaner stopped working due to aging filtration system.
I cam home and assembled unit and put in straight into pool. I bought ...
- Verified purchase
The worst pool cleaner you will buy.
Purchased cleaner in 2017. Started working ok but a few month later it wasnt cleaning thoroughly. Spoke to dolphin/maytronics technician and they advised to check pool pH and chemical which we did over a period of time but still wasn't cleaning well but we preservered thinking that this is best the machine can produce. The machine kept isolating in one area and would not clean the rest of the pool. Some 6 months later the cleaner started tripping from our electricity switchboard. We took it back to dolphin. Maytronics advised that there was wat...er in the controller. Since the controller sits externally in the weather it is supposed to be waterproof so they didn't know why this was failing and the manager began stipulating that machine must have been submerged which is clearly not the case. The manager at maytronics would not honour the repair under warranty and insisted that water had somehow gotten in to the controller but they didn't know how. We are no experts in these machines but you would think that if the controller was not watertight then maybe it wasnt built correcltly as these things can often happen. We just want the thing to work. The technician advised that they have similar machines to ours that sit outside for years with no problem. So clearly there was a problem with ours and it wasnt out of neglect by us but rather in our opinion the poor buuldability of the machine. The manager from maytronics was very rude, arrogant and couldn't care less about us writing a bad review of the company and their product. He showed no care or sympathy in our agonising experience and just simply wasnt interested in honouring their obligations to their customers. We also have spoken to two local pool shops and they advised that maytronics is quite terrible in customer service very slow in repairs and there machines are overall too pricey and not reliable and if you have a warranty issue then Good Luck. So we will be looking at seeking fair trading or tribunal and we paid a fortune for this cleaner and we are sick of being bullied and treated like we are the bad people. I urge all BUYERS to be aware and rethink in purchasing any machines from Maytronics because with our experiences if there is a problem they will try to get out warranty repairs and they couldn't care less about the customer or assisting. Their are much better systmes out there for a cheaper price.. This was also advised to us by others. Very disappointing and disgusting to treated this way by an Australian company.
- Verified purchase
Long Term (3 Year) Proper Review of Dolphin Swash TC (Bonus Swash CL minor info)
Model : Dolphin Swash TC - Twin motor, PVC brushes for non slippery surface, remote control for cycle type (e.g. floor only, walls only, floor and walls etc), delay start/immediate start and length of cycle (e.g rapid, slow, default etc.). There are 3 Cycle options on power supply e.g. start every 2 days, every 3 days etc.. Current equivalent in Australia probably a Dolphin M500. Cleaner was purchased in January 2015, it is currently January 2018 and has been out of warranty for 1 year. I think I paid $1899 for it new.
I thought I would wri...te a long term review of this product as a lot of the reviews I read on here just seem to be complaints with no valid justification or hint at lack of operator experience/pool knowledge. Pool situation. Elevation 75m, North facing directly above Sydney's middle harbour e.g. high salt area, prevailing NE wind which can be very strong with sea breeze and storms. Pool built in the 80's, painted concrete (needs a total makeover), freshwater with chlorine (I have an auto-dosing chlorinator, so PH and chlorine PPM stays pretty constant). Some areas of pool generally the south facing sides at the deep end gather some algae growth if not cleaned for a while. Pool is BIG, approximately 5m width by 15m length, deep end is 2.1m and shallow end approx. 1m. Pool is rectangular with curved edges at wall to base and curved corners, volume is over 90,000 L. I have 2 sets of tiled steps, one at each end, the shallow end has 3 steps, the deep end has one step. Waterline is tiled with pebblecrete above. Pool is in a bush fire zone, i.e. surrounded by native trees. Also on the property is 1 large gum (30m) directly above pool to the East, another eucalyptus to the West within 3 m, and a couple of Jacaranda's within 3m of the pool. There is also a palm type thing at the northern end of the pool which has long leaves, approx. 3cm wide by 50cm long. Debris in the pool is huge and constant, winter and summer. This includes but not limited to; large gum nuts, massive amounts of gum tree pollen, branches (big and small), bark from the paper bark tree, gum leaves of all shapes and sizes, Jacaranda flowers, Jacaranda pollen, dirt and grit wind blown from surround garden, I could go on.....
Great when it works but doesn't last long
We bought ours a couple of years ago and in the past few weeks it stops 5 minutes into it's automatic cycle. Blue power like flashes on the base unit and the impeller stops working. Would have expected a few more years out of such an expensive product. Not happy!
- Verified purchase
Didn't last 3 years
We have a dolphin cleaner and for the last 3 years it has been working well. We do not get a lot of leaves or mess in our pool so we only use it once a fortnight. Recently it stopped working. We took it to a maytronics dealer and spoke to a maytronics representative. Neither of them could tell me what was wrong except that it needed a whole new motor. The motor has cost us nearly half of the original cost. These cleaners are not cheap, however I would expect them to last more than 3 years. We are extremely disappointed in the longevity of this ...cleaner and for the money involved they are simply not worth it. I realise that we may have got a cleaner that may have just stopped working and that most others are still working, however maytronics have done nothing to help our situation. We would definitely not recommend these cleaners to anyone for the money involved and only just over 3 yrs maintenance. I should include that we regularly cleaned the dolphin cleaner and it is kept inside after each use.
Questions & Answers
I have recently purchased a Swash TC model
I find it cleans the pool very well but have to empty the filter bag about every half hour when the light comes on the power unit.
This is frustrating . Is this normal or am I doing something wrong ?
Hi King, I have not (yet?) had to empty the bag on my Swash during a cleaning cycle. However, the first time I used it in the pool, by the end of the cycle the bag was VERY full (a lot of sandy/silt type content and gum flower "fluff" - things you can't really scoop up manually). It may well have been near alerting to needing an empty, and the cycle finished...(?) Also, check that the bag is in the unit correctly and is not caught up somehow preventing the bag from expanding to cope with the volume of debris being sucked up. There is a bit of a 'knack' to getting the bag over the frame & in the groove around the base & the rubber keepers in place so it all fits in & locks into the base of the unit without restriction. If you are still not sure if you've got the hang of operating your Swash, do talk to staff from your place of purchase - they may even be able to come and do a site visit for a small fee and assist with any practical operational issues you may still have. Cheers, Sue
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