5 questions from our users
How long is the cycle and does it have a set travel pattern? Do all models have Bluetooth?
Thank you for your inquiry Rex. The following current models have Bluetooth / Smart Phone Application;
-M500 - 1.5/2.5/3.5
-S300i - 1.5/2.0/2.5 hours cycle time
-X40+ - 2 hour cycle time
Please do not hesitate to call our Customer Care Team on 1300 693 657 Option 2 if we can provide any further information. Kind Regards Dee.
Have had my dolphin swash for 4 years now. It has not been working very well. Have replaced the blade and Had it serviced earlier in the year. Supposedly it should be working again but unfortunately not. Is this normal and is there somewhere I can take the cleaner to be serviced once again? Thank you Jane Bennett ( West End) Brisbane QLD
I would call the manufacturer and request repair under the Australian consumer law. This is an expensive item and should last a reasonable time.
Good Morning Jane,
We are sorry to hear that your Swash is not functioning the way that it should be. It is not normal for any robot to still be experiencing difficulties after repair/service. We do have a dealer located close by to your West End location, in Norman Park. Please call us on 1300 693 657 or email firstname.lastname@example.org and we can connect you quickly
Prior to taking the robot in to a dealer for assessment, could you please advise as to what you mean by it not working well?
Hi, bought a swash dolphin and the suction seems inadequate to suck up the debris in my pool, is there a tip to improve the suction? I hose the bag out each time, thanks Jon
Hi Jon, please call us on 1300 693 657 and we will run through some options with you.
I had the same problem. The dealer Poolside in Wangaratta, who sold it to my client, kept on stalling making excuses. So finally the Maytronics Breaside team were alerted online by email. This resulted in me carefully filing a report on what I observed and they then suggested bringing it to them from as far as Wangaratta Victoria, a distance of some 300 kilometers. I was acting for someone else and asked him about it. It was going to cost quite a bit of time and cost for fuel to get it there. It was never pointed out to me that the seller was responsible for the transport to and from Wangaratta. After suggesting a new filter pack instead of the bag (I had cleaned it and it got blocked (not full) after some ten minutes) which I felt could solve it it was sent of. It has been working fine after the whole unit was sent of for the conversion. It runs much better and I feel that the condition of the pool as far as chemicals go is not the problem as is stated in Matronics literature. It may have been designed for a pool under those conditions but electronically and mechanically it would not make any difference on its performance. A dirty pool is another matter however, as these units are only able to keep a pool clean, not to actually clean a very neglected pool. This pool cleaner with the new filter works well and the bag system should be abandoned. Yet the dealer locally contends that she has had no problems with them. I wonder about the truth of this matter.... Kudos to Maytronics for fixing it, but brickbats for not alerting me to the dealers responsibility for freight back to the technical department.
Can someone please help me i have had this swash pool cleaner 2years was working fine now it has completely stopped wont turn on ...what do i do...thank you
Hi Therese, can you please call our national support line on 1300 693 657, we can then provide local service support. It sounds like an issue with your power supply's RCD. Our local service agent will be able to diagnose the issue very quickly via the analyser.
I have a swash dolphin and I find that it doesn't clean the deep end of the pool. It climbs my fiber glass pool in the shallow end well but it never seems to do the deep end or even go there? The bag is clean and I even put it in the deep end.
Just a thought King as well, they do sell hard mesh bags, around 200 dollars, Iv'e looked into it as well as I have lots of leaves.
Hope someone can help. Ian
Hi Ian, I've not experienced any such issues with my Swash. Are you starting off by putting it in the middle of your pool and ensuring the blue cord is fully unrolled with as much as possible of the cord in the water so the Swash can move freely throughout its cycle? Otherwise I can only suggest discuss with your retailer as there is obviously something not right with the sensors/programming. My Swash did not start at all recently and through APS, I sent it back under warranty to Dolphin who fixed the issue -only took a bit over a week and has been working fine since then. Best of luck! Sue.
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