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Maytronics Dolphin X30

Maytronics Dolphin X30 Questions & Answers

4.4 from 8 reviews

63 questions from our users

Kym T.

Kym T.asked

I have an X30 which has worked fantastically up until now. Loaned it to my neighbor and now won't run, runs intermittently or doesn't do a full cycle - this is after turning on and off repeatedly. Power light comes on, have removed some debris from the impeller on the top, and the tracks can be hand rotated. I am suspecting an electronics issue - is this likely?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Kym. If both the impeller and the drive tracks are clear and the power supply appears to be functioning normally, assessment of the robot is recommended. Please visit us at https://book.mydolphin.com.au/find-a-dealer/ to locate your closest dealer or contact our Customer Care Team on 1300 693 657 option 2.

Mark M.

Mark M.asked

just sits there blowing water...going great before this happened

1 answer
Maytronics
Maytronics A.Maytronics

Hi Mark. If the power supply LED light stays on and the robot displays signs of not functioning correctly, we recommend to check for obstructions within the impeller and the drive tracks. The impeller (which resembles a fan on the top of the unit), may be tangled with leaves, hair, and other debris. With the robot disconnected from power, remove the impeller cover, which is located at the top of the unit where the blue cable is connected, and examine the unit. Any obstructions are to be removed. Should the above not resolve the problem, assessment is recommended. Please feel free to visit us at https://book.mydolphin.com.au/find-a-dealer/ to locate your closest dealer. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for any further assistance.

Barry C.

Barry C.asked

I need to replace my old Dolphin pool cleaner and are weighing up between the Dolphin X30 and the Zodiac CX35. The Zodiac comes complete with a caddy which is a plus. Any suggestions on which one is the best?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Barry. The Dolphin X30 is a lightweight, robust, single drive robot that will clean a pool's floor, walls and waterline. It is suitable for pools up to approximately 12 metres in length and has an 18 metre cable and comes with both filter options. The Dolphin X30 also has the PowerStream mobility system of which, assists in the robot’s climbing ability, waterline scrubbing and maneuverability. As Zodiac models are manufactured and distributed by another company, we are unable to provide information on its functionality. Please do not hesitate to contact our Customer Care team on 1300 693 657 option 2 for any further information.

Andrea

Andreaasked

How do I submit my satisfaction with the x30

1 answer
Maytronics
Maytronics A.Maytronics

Hi Andrea. A review is able to be submitted whereby you are able to leave your comments regarding the performance of your Dolphin X30. This able to be completed at https://www.productreview.com.au/write-review

Mel J J

Mel J Jasked

Hello there, I've narrowed my next 'robotic pool clean' purchase to either the Dolphin S200/X30 OR the Hayward Tigershark (decision pending..) Need to know now what essentially is the difference between the S200 and X30 ??
You keep mentioning its more or less the same, but there must be some distinction (besides yellow or blue colors, otherwise why bother?
And also, what country is it made in/assembled ?
Thanks very much, Mel

4 answers
Maytronics
Maytronics A.Maytronics

Hi Mel. It was great to speak with you earlier today regarding the the differences between the Dolphin S200 and the Dolphin X30. Please feel free to contact us directly on 1300 693 657 option 2 if you have any further questions.

Kim
Kim

I would also like to know the answer to this question ?? Why is it so hard to find out the difference ???

Mel J J
Mel J J

Hi Kim, so this is what I learnt from Maytronics over the phone;
* S200 has anti-tangle swivel... X30 does not
* S200 provides FULL warranty... X30 provides 'limited' warranty
* S200 has weekly timer... X30 does not
* Maytronics are assembled in Israel
Hope that helps :)

(FYI fixed my old hayward tigershark myself by ordering the part i needed, so didn't end up buying)

VicL

VicLasked

Hi trying to decide which pool cleaner to get for a 4m x 9m pool - I’ve heard great things about dolphin x30 and dolphin m400. Can anyone help me choose please?

2 answers
clan b.
clan b.

Hi VicL
I have and 11m x 4.5m pool 60,000L with loads of steps. I am really happy with the X30. The basket set up with fine mesh and ultra fine mesh cartridges included works a treat. I always run it with the ultra fine filters and they work a treat. The basket and cartridge is far easier to replace than the sock type ones.
Cheers

Maytronics
Maytronics A.Maytronics

Hi VicL. The Dolphin X30 is a lightweight, robust, single drive robot. It is a wall climbing robot and has a filter basket. It comes with both filter kits, spring net and ultra-fine, of which are able to be interchanged within the filter basket as required. The Dolphin M400 is a larger, heavier, dual drive robot. It also is a wall climbing robot. This model has two filter canisters and also comes with both filter kits. A demonstration is able to be arranged to see how a robot could potentially function in your pool. You can submitting your details at https://book.mydolphin.com.au/ and your closest dealer will be in contact to further discuss. Please do not hesitate to contact our Customer Care Team at customercareau@maytronics.com or 1300 693 657 option 2 for any further information.

Phil harris

Phil harrisasked

I have a X30 and am very pleased with it. My issue is that after cleaning the next day there is fine dirt at the bottom of the pool. I have not fitted the fine filter but want to ask if the fine filter is fitted in addition to or used instead of the clear mesh filter. If in addition to the existing mesh filter where does the fine filter go. Its not that obvious.

4 answers
clan b.
clan b.

Hi Phil

The ultra fine filter is used instead of the mesh ones. You pop the mesh panels out and replace with the ultra fine ones. You push them in towards the inside using the round black spots on the top of each panel then slide them up and out. Each panel is numbered and each side of the container also has number that you match to the panel. The two bigger panels you pop out first then the smaller side ones. When you put back in, do in reverse way, do smaller side panels first then the two bigger ones.

Cheers
Bo

Phil harris
Phil harris

Thanks Bo. Seemed like the thing to do so was just checking. Could the fine particles on the bottom the next day be because they were escaping the mesh filters and is it ok to hose out the fine filters with reasonable hose pressure?
How often should the fine filters be used?

Maytronics
Maytronics A.Maytronics

Hi Phil. The ultra-fine filters have a smaller micron size than the spring-net filters and are recommended for finer debris. The spring-net filters may capture some finer debris but may be unable to capture it all due to their larger micron size. Hosing the filters is not an issue. The frequency of use between the filter types is dependent on the needs of the pool.

Adam B.

Adam B.asked

Why does the cord coil on itself and then twist itself. It’s the one thing I hate about this machine.

1 answer
Maytronics
Maytronics A.Maytronics

Hi Adam. When a robot’s cable is tangling, we recommend ensuring that the robot enough slack in the cable to reach the entire pool. It is also recommended to try starting the cycle at a different location as the Dolphin’s scanning pattern will take it in a different path every time. Cable maintenance is also an important step in ensuring the life of the cable. To maintain a cable and to keep it in their its most optimum condition, it is recommended to set the power supply on the deck as close to the centre of the pool as possible and to only put as much cable in the pool water as is needed to reach all corners of the pool. The remaining cable should stay neatly rolled up on deck. Once a week, disconnect the robot's blue cable from the power supply, untangle and straighten the cable from the robot upwards and lay it on the ground (in the sun if possible), for 30 minutes prior to rolling it up and when storing the cable, circle it into big loops. Please do not hesitate to contact our Customer Care Team via email to customercareau@maytronics.com for any further assistance.

Ingrid

Ingridasked

Which is the fine filter? The paper ones of the mesh ones?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Ingrid. The spring net filter, of which is recommended for larger debris such as leaves, appears as a mesh-like filter. For finer debris, such as dust, the ultra-fine filter is recommended. This filter appears as small folds. Please do not hesitate to contact our Customer Care Team at customercareau@maytronics.com for any further assistance.

Adam B.

Adam B.asked

Is there a caddy you can buy for the X30

3 answers
Maytronics
Maytronics A.Maytronics

Hi Adam. Yes, there is a caddy available for the Dolphin X30. It has a recommended retail price of $268 inclusive of GST. If you'd like the details of your closest dealer to purchase, please email us at customercareau@maytronics.com with your location and postcode.

Adam B.
Adam B.

Can i please confirm a product number or is there only one?

Maytronics
Maytronics A.Maytronics

There are two caddies available. However, one is suited to the Dolphin S-Series and the Dolphin X-Series and the other is suited to the Dolphin M-Series. The dealer will be able to advise as to which is the correct caddy for your Dolphin X30.

Diane B.

Diane B.asked

Hi, I’m considering the X30. The pool is 12m x 5m. There are wide steps at on end but the top step only has a couple of inches of water depth. Would it climb onto the top step and burn out the motor or is there some way to avoid that? Thanks.

3 answers
clan b.
clan b.

I think the X30 will work fine. My pool is 11x4m with lots of steps, some wide some not much water above them. It knows if its above the water line and will drop down and not stay above the water. It won't get all of the steps but will do a fair job of the wide ones. I just throw it in and sweep the steps into the pool and let it get what it can. Still saves me HEAPS of time. You will probably need 2 runs of its 2 hour cycles to get all of pool your size but thats easier than manual scrub yourself. I always use the ultra fine filter in it, with pump running. Water is crystal clear. Cheers.

Diane B.
Diane B.

Thanks so much for that advice. Much appreciated. Keep safe.

Maytronics
Maytronics A.Maytronics

Hi Diane. The Dolphin X30 is able to comfortably clean pools of 12 metres in length. As steps are not always guaranteed due to variance between pools, should the robot climb the steps and reach the top step, it will function until the impeller detects that it is out of water and will then climb back down.

Adam B.

Adam B.asked

I’ve just bought an X30 and its initial clean was great. But how long does it run for? Does it automatically switch off?

2 answers
clan b.
clan b.

Hi Adam
It runs on 2 hr cycle and then switches off.
You can then turn off and start again for another 2 hr cycle if first cycle didn't clean everything.
I have an 11m x 4m pool and need to do 2 cycles for it to get everywhere.
Cheers

Maytronics
Maytronics A.Maytronics

Hi Adam. The Dolphin X30 has a two hour cleaning cycle. Once the cycle is complete, the robot will stop and can be removed from the pool so that the filter basket is able to be removed and cleaned. Please do not hesitate to contact our Customer Care Team via email to customercareau@maytronics.com or 1300 693 657 option 2 for any further information.

NIC

NICasked

We have a pool that gets many leaves from our neighbours. I am unsure whether to get S300i or X30. Would love some advice thank you ;))))

1 answer
Maytronics
Maytronics A.Maytronics

Hi Nic. The main difference between the Dolphin S300i and the Dolphin X30 is that the Dolphin S300i is Bluetooth and smartphone compatible and the Dolphin X30 is not. The Dolphin X30 comes with both filter kits, spring-net for larger debris and ultra-fine for finer debris, of which are able to be interchanged within the filter basket as required. The Dolphin S300i also has a filter basket of which is fitted with the ultra-fine fine filters. A rough, net filter sits within the filter basket to allow for dual filtration. For further information, please contact our Customer Care Team on 1300 693 657 option 2 or via email to customercareau@maytronics.com.

Josh

Joshasked

Hi Maytronics, I read on one of the reviews you do a demo for this cleaner? How do I go about getting a demo?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Josh. A demonstration is definitely able to be arranged. Please visit us at https://book.mydolphin.com.au/ and submit your information and your request will be referred to your closest Dolphin dealer, of whom, will be in contact with you to schedule a time. Please do not hesitate to contact our Customer Care Team via email to customercareau@maytronics.com or on 1300 693 657 option 2 for any further information.

Artie

Artieasked

Can you leave the Dolphin in the pool like the polaris. i don't want to lift it in and out every day. Just want to automate it and forget about it

1 answer
Maytronics
Maytronics A.Maytronics

Hi Artie. It is not recommended for the robot to “live” in the pool for any extended period of time or when not in use. However, for short periods of time, such as a few days or a week, this is generally fine for a robot to stay in the pool. Please do not hesitate to contact our Customer Care Team via email to customercareau@maytronics.com or on 1300 693 657 option 2 for any further information.

Trevor O.

Trevor O.asked

Can an automatic timer for repeated daily cleaning, be added to the X30 Dolphin?00

1 answer
Maytronics
Maytronics A.Maytronics

Hi Trevor. As the power supply for the Dolphin X30 is not compatible for setting a weekly timer, this function is unable to be set. However, there may be a different model of power supply of which is compatible and is a separate purchase. Please do not hesitate to contact our Customer Care Team via email to customercareau@maytronics.com or on 1300 693 657 option 2 for any further information.

Ryan W.

Ryan W.asked

Hi I have an x30. Is it normal for the power supply pack to stay on blue even when the cleaner cycle has finished

2 answers
Sheila N.
Sheila N.

The blue light only shows there is power at the outlet. There is no feedback from the machine to let the power pack know the cycle is finished. Just like any power point it is better to turn off the switch before unplugging.

Maytronics
Maytronics A.Maytronics

Hi Ryan. The power supply will remain on and its lights illuminated after a robot has finished its cleaning cycle until it is manually turned off from the power outlet. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 or via email to customercareau@maytronics.com for any further information.

Pat

Patasked

My Dolphin X30 has problems with fine dirt and dust. It pulls it up from the bottom fine but then immediately releases it through the top. All the side filters are clean.

1 answer
Maytronics
Maytronics A.Maytronics

Hi Pat. The Dolphin X30 comes with an ultra-fine filter kit that appears as small folds. This filter type is best suited for finer debris, such as dust. If this filter type is currently being used, it may require soaking in warm water and mild dish-washing detergent to shift any ingrained debris. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 or customercareau@maytronics.com for further assistance.

Stuart M.

Stuart M.asked

What is the difference between the Dolphin X30 and the S200? Which is better for fine dust?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Stuart. The Dolphin X30 and the Dolphin S200 are the same with regard to functionality and build however, are distributed differently. These models will both come with an ultra-fine filter kit of which is able to filter dust. As this filter kit is standard with both models of robot, they will both be able to filter the finer debris in the same way. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 or via email to customercareau@maytronics.com for further information.

Joergen B

Joergen Basked

Hello. I have a Dolphins X25. Does it stop automatically when it climbs on the very shallow step of the pool and the top part looks out of the water? I noticed this a few times, but it was just in the water for 10 - 20min? Thanks, Joergen

1 answer
Maytronics
Maytronics A.Maytronics

Hi Joergen. A Dolphin robotic pool cleaner has a minimum depth requirement of .8m in order to function as this ensures that the impeller is completely immersed in water. When the impeller detects that it is out of water, the robot will either continue to function for a short time and turn itself off or, it will makes its way back under water. Please do not hesitate to contact our Customer Care team via email to customercareau@maytronics.com or on 1300 693 657 option 2 for any further information.

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