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Maytronics Dolphin X30

Maytronics Dolphin X30 Questions & Answers

4.8 from 6 reviews

36 questions from our users

Chris B.

Chris B.asked

What model is the X20 most similar to? I have a friend with this model but struggling to find it online.

Thanks
Chris

1 answer
Maytronics
Maytronics A.Maytronics

Hi Chris. The Dolphin X20 robot has been recently discontinued and was available for purchase predominantly through pool builders. it's retail equivalent, however, is the Dolphin X30. Please contact our Customer Care Team on 1300 693 657 option 2 for further information.


Barry B.

Barry B.asked

My dolphin x 30 filter cover won’t click in

5 answers
Maytronics
Maytronics A.Maytronics

Hi Barry. Could it please be advised as to whether the lid is what is being referred to? Please contact our Customer Care Team on 1300 693 657 option 2 who will further discuss what you are experiencing and advise of the best way to rectify.

Barry B.
Barry B.

Yes the yellow clip

Maytronics
Maytronics A.Maytronics

Hi Barry. Is the clip broken at all? Please provide your location and postcode and we will advise of the closest dealer that is able to further assist.


Nathan's Place Whitfield

Nathan's Place Whitfieldasked

Bought a brand new trident eco a week ago and it ran fine for the first two cleaning sessions in the pool. Ive got a spa area to one end of my pool so put the eco in there as well. Now when I put the eco back in the main pool it only moves a couple of metres before stopping. If I power off and on again it restarts but only for a couple more metres. Is there anyway to reset the cleaning algorithm to allow the thing to do all of my pool?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Nathan's Place Whitfield. When a robot moves for a short time and stops, there may be something obstructing its ability to correctly function. Ensure to check the impeller (the fan located at the top of the unit) and remove any obstructions. Robots also take a different path each time they are placed onto a cleaning cycle and do not store or have memory of previous cycles. Please contact our Customer Care Team on 1300 693 657 option 2 for further information.


Kim G.

Kim G.asked

Having issues. The unit was working fine but now when we put it in the pool it blows bubbles but doesn't move. We clean filter after every use. What could this be please?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Kim. If a robot does not move, there may be an obstruction within the impeller or the drive tracks. The impeller (which resembles a fan on the top of the unit), may be tangled with leaves, hair, and other debris. With the robot disconnected from power, remove the impeller cover, which is located at the top of the unit where the blue cable is connected, and examine the unit. Any obstructions are to be removed. The drive tracks are also able to be checked. Again, with the robot disconnected from power, turn it on its back and roll the brushes with your hands. You may feel resistance if there is something stuck. If you cannot roll the brushes to free the obstruction, the side plates are able to be removed from the unit to inspect the full tracks and rollers. Please do not hesitate to contact us via email to customercareau@maytronics.com or on 1300 693 657 option 2 for any further assistance.


steve

steveasked

Hi there, im tossing up between purchasing the Dolphin x30 and the x40, from my investigations... the only additional with the x40. is the app control ( which seems to be just to turn it on and off ) ?? , i dont think its that hard to walk over and hit the on button each time you wish to activate the Bot and for approx $400 less.. im leaning towards the x30. dollar wise... is there other additionals on the x40 that may tip me over ?? Steve

1 answer
Maytronics
Maytronics A.Maytronics

Hi Steve. The Dolphin X30 will come with both sets of filters, spring net for larger debris and ultra-fine for finer debris, of which are interchangeable within the filter basket as required. The Dolphin X40+ filter basket is fitted with ultra-fine filters and has a separate insert that sits within the filter basket to filter the larger debris, in turn, enabling dual filtration. The smartphone application version for the Dolphin X40+ can vary. It will either have on/off and manual drive or the full version of the application. Please do not hesitate to contact us via email to customercareau@maytronics.com or on 1300 693 657 option 2 for any further information.


Ingrid

Ingridasked

What is a limited warranty?

3 answers
Maytronics
Maytronics A.Maytronics

Good Afternoon Ingrid,
A limited warranty is when only the main manufactured parts are covered, that is the motor unit, power supply and cable. For example, if you were to have a 2 year limited warranty on a Dolphin Robotic Cleaner, the first 12 months is a full warranty and the second year is limited.
Kind Regards
Dee, on behalf of the Maytronics Customer Care Team.

Ingrid
Ingrid

Thank you for your response. Is my understanding correct in that for the first 12 months the cleaner is covered in its entirety, and then only those three items are covered in the second 12 month period? Is it also that if the cleaner is left in the pool it voids any guarantee or warranty? Are the terms of the warranty such that the cleaner needs to be out of the water for the time it is not in use? This is the X30 cleaner we are looking to purchase.
Regards
Ingrid

Maytronics
Maytronics A.Maytronics

Hi Ingrid. That is correct. Within the first twelve months, the robot is covered end to end and within its second year, the motor unit, power supply and blue cable are covered. If it is not in use, it is recommended for the robot to be removed from the pool. Please do not hesitate to contact us via email to customercareau@maytronics.com or on 1300 693 657 option 2 for any further information.


Jo B.

Jo B.asked

Is it suitable for a 21000 litre inground concrete pool. Kidney shaped curvy pool and does it do the steps?

3 answers
Maytronics
Maytronics A.Maytronics

Hi Jo. The Dolphin X30 is suitable for use in pools ideally up to twelve metres in length. Climbing steps and ledges as areas that require cleaning is not part of the mapping process that each robot undertakes in order to clean any pool. As robotic pool cleaners have a footprint of approximately 400mm, it is not guaranteed that robots will be able to climb steps and ledges due to the variance in size, shape, depth and shape of steps between pools. We recommend to manually brush the steps and sweep any debris into the pool whereby the robot will then filter the debris from the bottom. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for any further information.

Jo B.
Jo B.

Does it have a way to programme the daily cleaning cycle so it permanently stays on as I can't be there to reset it weekly? Also, what price is it thanks? Are finer filters extra?

Maytronics
Maytronics A.Maytronics

Hi Jo. This particular model does not have the option to set a weekly timer. The Dolphin X30 has a recommended retail price of $1899 inclusive of GST and both sets of filters will come with the robot of which the ultra-fine filter kit is inclusive. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for any further information.


Rachel

Rachelasked

Are these suitable in an above ground Intex pool (20,000l)?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Rachel. The Dolphin X30 is able to be used in a variety of applications, inclusive of above ground pools and vinyl surfaces. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for further information.


Al A.

Al A.asked

What sort of basket does the dolphin x30 have? is it an ultra fine filtration basket?

2 answers
Kehani H.
Kehani H.

Hi you can have either. I have the thicker fine filtration and I bought the extra liner basket to go inside it, just like the more expensive one.

Maytronics
Maytronics A.Maytronics

Hi Al. The Dolphin X30 will come with two sets of filters that can be fitted to the basket. It will have an ultra-fine filter kit for smaller debris ,such as dust, and a spring net filter kit for larger debris, such as leaves. These filters are able to be interchanged as required. Please do not hesitate to contact our Customer Care team on 1300 693 657 option 2 for any further information.


James G.

James G.asked

Hi I have an x25 which just recently got repaired. It seems to churn up dust resulting in a not very clean pool. My filter didn't come with a fine dust filter insert where can I get one? Will that improve it? Whats the best way to clean the filter as hosing isn't enough?

1 answer
Maytronics
Maytronics A.Maytronics

Hi James. The Dolphin X25 is compatible with an ultra-fine filter basket, of which is suited for smaller debris such as dust. This basket is available for purchase from your closest Maytronics dealer. The ultra-fine filter basket may assist in targeting these finer particles in the pool as its smaller micron size allows for this type of filtration. In the event that regular cleaning is not fully cleaning the filters, they are able to be soaked in cartridge cleaner - which is available at your local pool store. Please do not hesitate to contact our Customer Care team on 1300 693 657 option 2 to locate your closest dealer or for any further assistance.


Andrew N.

Andrew N.asked

Do you normally remove the Dolphin after each clean and should you hose it down each time?

1 answer
Maytronics
Maytronics A.Maytronics

Good Morning Andrew, although the Dolphin can be left in the water for sometime, we thoroughly recommend where able, that you should hose this down as frequently as possible to further protect the robot.
Kind Regards Dee on behalf of the Maytronics Customer Care Team.


Nicole S.

Nicole S.asked

Hi, what is the capacity of the X30 for big leaves? I have serious leaf issues, is there a bigger model? Thanks!

1 answer
Maytronics
Maytronics A.Maytronics

Hi Nicole. The capacity of the basket within the Dolphin X30 is approximately 4.5 litres. This is the biggest basket that is currently fitted to Dolphin robots in the range. If the leaf problem is significant, ensure to regularly empty and clean this basket. For best results, use this basket in conjunction with the spring-net filters. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option or customercareau@maytronics.com.


Nicole S.

Nicole S.asked

Hi, I have excessive leaf issues, what is the capacity of the x30 for leaves? Is there something bigger? Thanks!

1 answer
Maytronics
Maytronics A.Maytronics

Hi Nicole. The capacity of the basket within the Dolphin X30 is approximately 4.5 litres. This is the biggest basket that is currently fitted to Dolphin robots in the range. If the leaf problem is significant, ensure to regularly empty and clean this basket. For best results, use this basket in conjunction with the spring-net filters. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option or customercareau@maytronics.com.


Kenzie

Kenzieasked

What is the best cleaner between the S200 and v30?

2 answers
Kehani H.
Kehani H.

I think they are basically the same, just branded differently for different dealers.

Maytronics
Maytronics A.Maytronics

Good Afternoon Kenzie, The S200 and the X30 are the same robot apart from one or two minor feature differences and the colour. If you were wanting to call the Customer Care Team on 1300 693 657 Option 2, we would be happy to go through the robot specifications. Kind Regards, Dee on behalf of the Maytronics Customer Care Team.


Mark P.

Mark P.asked

Does the cleaner stop when the filters are full

1 answer
Maytronics
Maytronics A.Maytronics

Hi Mark, Unfortunately it does not. Depending on the model you have you may have full filter indicators. If not we recommend that you check this at the end of each clean cycle where able. Kind Regards Dee, on behalf of the Maytronics Customer Care Team.


Chloe A

Chloe Aasked

Hi, we have the x30. Is it meant to start automatically each day?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Chloe, unfortunately the X30 does not have a timer. The robot will require starting each time you are wishing to clean the pool. Please advise if you require any further information. Kind Regards Dee, on behalf of the Maytronics Customer Care Team.


Phil harris

Phil harrisasked

Is the x30 recommended for above ground pools only or both above and below ground?
Is it ok climbing fiberglass sides?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Phil. The Dolphin X30 is suitable for both above ground and in ground pools. It is able to be used on a variety of pool surface types, including fibreglass and will climb. Please contact our Customer Care team on 1300 693 657 option 2 for any further information.


SYD

SYDasked

is this model x30 no longer made?

2 answers
Kehani H.
Kehani H.

Hi I believe that Poolwerks sell that model.

Maytronics
Maytronics A.Maytronics

Hi Syd. The Dolphin X30 is still being manufactured and distributed. It is available from retailers such as Poolwerx and independent retailers. Please contact our Customer Care team on 1300 693 657 option 2 or customercareau@maytronics.com and our team will locate the closest retailer to your location.


Emma H

Emma Hasked

Our x30 does a fantastic job on the main part of the pool, but doesnt always come up onto the shallow beach area that need cleaning. Still enough water for it to work. Any solutions? Thanks

1 answer
Maytronics
Maytronics A.Maytronics

Hi Emma. When a robot misses parts of a pool, we recommend to ensure that the cable is not tangled or kinked and that unit has enough slack in the cable to reach the entire pool and to also try starting the cycle at a different location. The Dolphins scanning pattern will take it in a different path every time.
A full water test is also recommended to ensure that chemistry levels such as the pH and chlorine are as required. There may also be build up on the surfaces of the missed areas that may be preventing the Dolphin from being able to efficiently clean them. Try brushing them down manually, and the unit should then be able to maintain them on its own. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 or customercareau@maytronics.com for further assistance.


Shane C

Shane Casked

Hi, I'm looking at a Filtrite RC4800 which looks the same as this and it has Maytronics on the label. Is this model comparable to the X30 or X40?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Shane,
I can confirm that Maytronics is the manufacturer of the RC4800 and this model is most similar to an X30.
Please dont hesitate to call our Customer Care Team on 1300 693 657 Option 2.
Kind Regards
Dee


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