- Verified customer
McCarthy - Didn't meet our expectations
We were originally sold on McCarthy Homes based on the quality and assurances speech by the architect / salesman. we built a ~380m2 home in North Lakes for ~$465k (house only). Actually, after a shaky start, we had a good relationship with them and used to take drinks and doughnuts for the tradies. We even bought the site manager and customer liaison small gifts at one point in time.
I do hope this appraisal comes across at least mildly coherent as we've been very stressed by our post-build service.
For those who prefer a simple summary ...though, the bottom line is that if you have high-ish expectations, I wouldn't be choosing to build with McCarthy Homes. I believe high-end is not their forte. Their build is OK but the finishing quality lets them down. Contest things and they will lie to your face and insult you in writing - and if they can't meet the expectations they sell you on, they employ an acquaintance of the Director to inspect and advise you that issues are generally OK and within industry standards. We were told by McCarthy Homes that - "it's just business". So, a year after advising McCarthy Homes that the roof was in bad shape it's still not great - there were so many scratches and dents; roof screws that were over tightened or in at an angle and even some missing. Gutters are still now holding water and there's bolts and debris from the build in them. At the time we mentioned the roof condition, the site manager told us it would come up like new after a clean. We had to pay for an independent roof inspection before they chose to look at the roof, after which, they paid 'their guy' to pull our report apart, while their staff insulted our inspector suggesting that he could become qualified to inspect roofs in a day. This part of dealing with McCarthy's has been incredibly stressful. We've got a front balcony whose wood was warping, cracking and splitting before we even moved in for which the six-month maintenance plan is to replace a few boards and leave it for us to stain. It looks nothing like their show home balcony, it looks cheap and I doubt it will last.
- Verified customer
We asked McCarthy Homes to build our dream home and they did!
Once we had decided that we were going to build a new house, we began to look for designs we liked. This meant going to many display homes (with almost as many different builders). For a while we viewed nice homes but none that we really fancied.
Then we saw a couple of houses designed and built by McCarthy Homes. Their Urban model seemed almost ideal for the block we had already bought. We asked for the entire house to be mirror imaged along its long axis and for some changes in room sizes. These requests were brilliantly realised by McCarthy...
Over the moon!
My partner and I are in the early stages of building our new home with McCarthy Homes. With this being our second build, we are familiar with the process and how stressful at times it can be. We had nothing but troubles with our Land Developer with the registration getting pushed back again and again. With this date constantly changing at times we considered pulling the pin, we are glad though now we chose to stick it out!
Both our Sales Consultant and Client Service Manager have been attentive and transparent with each and every stage of t...he process thus far. Although it seemed as if the initial stages took a long time, once we submitted for Building Approval we were off and running and have been progressing quickly ever since. We are over the moon with the current progress of our new home and cannot wait to see the final product. Will keep you updated on the future progress!
We have just received the keys to our new home on the Sunshine Coast and are very happy with the experience of building with McCarthy Homes. Our home was completed on schedule, with no unexpected costs and to a standard which has exceeded our expectations. All the staff we have dealt with have been polite, friendly and professional. Our sales consultant was very informative and patient during the process of refining our needs and getting to the contract stage. I expected the selections meetings to be stressful, but the staff were so helpful tha...t I felt very reassured making my choices. Once the build commenced, our site supervisor managed the project with expertise that impressed both us and our new neighbours. Inevitably, one or two issues occurred along the way, but these were promptly dealt with and I found it a pleasure to deal with both him and our client service manager. At the completion of the build, the handover inspector only found a small number of minor issues to be rectified, which was very pleasing. We are overseas for much of our time, so good communication was very important to us, as we weren't able to visit the site much or be in regular phone contact. In general the email process worked very well and gave us a lot of confidence that all was going according to plan. The emails we received were friendly and professional at all times. We found McCarthy Homes to be a friendly and professional builder and we are very happy with our new home. A big thank you to everyone involved!
Too expensive,cheap material,not much response to a complain
After talking to so many builders ,decided to go with McCarthy homes,what I likes about them was their speed,and good communications,but compared with other builders they charge me way too expensive ,and the material they used are pretty basic,low quality stuff in toilets and bathrooms,some of them broken after few weeks and their response was they are not withing guarantee of the house and we should get some one to come and fix them up for you.but what I am annoyed is my property was located on a busy road and my main concern was the noise ins...ide and I asked them the first day I want a sound proof house,they built a house according to an acoustic report ,but practically the house has too many noise in it,they should have known and advised me that they should not use light materials to build a property in that location,it should have been built of all brick and metal roof should have never been used,instead they built the house with very light stuff which noise passes easily,I raised the issue with them and they said the nose level is ok and is because it is located on a just a busy road,it not a convincing answer,all my neibours live a noise proof property but not me,basically I just wasted all my money in this property as McCarthy did now know how to built it properly,I plan to complain to BsA
- Verified customer
We built with McCarthy Homes in Wavell Heights. We are so pleased with the quality of the house. All works have been completed to a high standard. Customer service has been excellent. The supervisor was very friendly and helpful.
If I want to build another house - I won't be shopping around.
High quality. Value for money
McCarthy Homes Build couldn't be happier!!
We have been in our home now since December 2013 and couldn't be happier. We were impressed from the beginning when we first spoke to the sales consultant who is a builder, and couldn't have been more helpful. He could answer our questions about design ect directly without having to refer to another department and we found this very reassuring. The positive experience continued with the site visits of the Director / Owner who was also extremely helpful and reassuring about any concerns we had about drainage ect before laying the slab. The admi...n staff were all excellent and easy to deal with. We were given a contact who dealt with and followed through any questions or changes we needed to make. What a fantastic job she did!!The design centre was great and made the overwhelming process of choosing everything a whole lot easier. The whole build was pretty stress free, only a few minor changes and these were dealt with quickly and with a minimum of fuss. Everything was finished on time, and any minor problems we had were fixed very quickly. We are very happy with our new home and would highly recommend McCarthy Homes. It is a highly professional company but also has a very personal feel to it. Great people and great homes!! Professional,helpful,on time delivery,excellent customer service. Nothing
Never think of building with McCarthy Homes again.
After a lot of problems including they never locked the doors so people came through and punched the walls or wrote on them,first day we could hear rodents inside the walls.Can you believe it?It was suppose to be a brand new home and their advise was that they probably came through the pipes or something.We can not do anything about it.Really??
Toilet flush didn't work on the second day and we fixed it.
After just one week the wall behind the solar water heater is all wet.How the hell it can happen? This isn't a rodent that you can put the ...
BMW for the price of a Toyota!
Wrapped with our new home in Carindale....awesome design, excellent finish, took a little bit longer than we hoped for but we were kept in loop....had a hinged door to ensuite put in when should have been cavity sliding door but other than that, and a couple of painting issues which got sorted out before handover we can't complain at all.....highly recommend....can't believe what we got for the price. Looks a million dollars..
Excellent quality and design for volume builder pricing,
Off to a great start!
We are currently in the early stages of construction. Our slab was poured 2 weeks ago, and frame went up early this week! The build process so far has been an easy & enjoyable experience.
The customer service we have received from McCarthy Homes has been great and we were able to find a perfect house that suited our land size and budget.
Our Customer service manager Rachael, clearly explained everything we need to organise and the colour selection process was good fun!
We are looking forward to seeing our beautiful home develop and cant wait to move in :)
Will keep you posted on how it all goes.
Recently built our dream home on Brisbane's Northside and had a fantastic experience. Quality at it's best. So glad we chose McCarthy homes as our builder.
We went with McCarthys because of the overall finish and quality of their display homes in Mango Hill.
When we signed up we were guaranteed the same quality finish and that was exactly what we got.
Loved the design stage and selection but most impressive was during the build. Our site supervisor [name removed] was amazing. Keeping us very much informed with every step of the way. We k...new exact when and what was happening all through- out the build. Amazing customer service. Very little hiccups all the way and even when there was, nothing was every a drama and sorted out promptly and moved on. Our home handed over more than 2 months earlier than we expected saving us a fair bit on rent as we were on a week to week contact. We were given 8 weeks notice of when we were going to be able to move in. Excellent builder with very good costumer service and 'A grade' quality.
McCarthy Homes - read the small print
Built a 4 bedroom home with McCarthy. All started very well, design and selection process were good. The Client Liason people seemed to be put in place to simply obstruct even the simplest of requests. They changed our site foreman, failed to rectify issues their own inspections identified. My biggest issue came when they started substituting lower grade materials than the ones we had selected, they pointed a clause in the contract on "material Substitution" and dismissed us. This didn't happen just once it was numerous times and they never told us, just relied on us not noticing.
Would never use them again.
Poor service. poor finish. Rely on contract small print
We have been building our dream home with McCarthys and are nearly at handover. The quality (so far) is brilliant. A level of care and attention has gone into our construction and although there has been a couple of hiccups, as per usual, they have been attended to swiftly. The Sales process was transparent and efficient with our contract being prepared in around 3 weeks! We had personal access to the Directors which I never received at my last (volume) builder where I was treated like a number. I highly recommend this company...
Personal Approach, Build Quality, Efficient & Caring
Couldnt be easier
We couldnt be more happier.From the word go with the sales consultant who took many hours to ensure that we were getting what we wanted. Not unlike the larger companies, there was very little add ons as the house had everything we needed. Also the time their interior decorator took with us to make sure every colour would work together and wasnt rushing us out the door. Our internal contact what can I say. Nothing was too hard for her and everything was handled in a professional and timely matter. The site supervisor is one of the best.and kept us informed and made sure we were in our new house on time.
If we had to build again it will be with McCarthy homes.
Just a few minor things but has been recitified before we moved in.
Stress Free So Far
We are first time home builders and decided on McCarthy Homes after seeing the high quality of finish in their displays. We came to them with our own custom design, which they had no issues taking on and going ahead with.
I have been told by many how stressful building a home is, but have had nothing to worry about so far. The director of the company went out and visited our site to check for any issues before we signed, which gave us great peace of mind.
We signed a contract in mid October and had our slab down just before Christmas, which ...
Build Again - Yes! Yes! Yes!
Our experience with McCarthy Homes was fantastic!
We have successfully built three homes with McCarthy's, we found them true to their word and professional at all times.
The standard range of inclusions was far superior to that of other builders.
All three homes were finished by the scheduled timeframe and were finished to a high standard.
Minor issues along the way were dealt with in a timely and consultative manner.
Maintenance issues, what maintenance issues there were none to speak of in any of the houses.
When we build again out first choice will be McCarthy Homes.
Great after warranty service
McCarthy Homes have again exceeded our expectations by fixing some electrical and air conditioning faults that were not covered by warranty. Our enquiry was handled professionally and although our warrantly finished 8 months ago, McCarthy's fixed the problem at their cost. Once again great service by your maintenance team, always a pleasure to deal with.
Great customer service
Ticks all the boxes
We were second home builders and have been "in" for just over a year now, and are pleased to report we are very happy with our new house. We could have taken a cheaper option, but we are happy we didn't due to the quality and professionalism we got from McCarthy Homes. It's satisfying to say "we got what we paid for". We had all sorts of dramas with the bank, but the McCarthy Homes admin staff were helpful and patient throughout. And we must mention our sales consultant, there are many decisions to be made building a house, and we appreciated h...is honesty and input with guiding us through with as little fuss as possible. So for those looking for a quality builder who ticks all the boxes we can wholeheartedly recommend McCarthy Homes Excellent Quality, Excellent Staff, Excellent Home.
Issue with bricks laid
We are building our house with mccarthy homes and are near completion. We were not happy with the bricks that were laid. Right from the beginning we raised a concern regarding the quality of the brick (Cameo - not sure if it is Austral or Boral brick) but nothing was done. There was chipping on the brick and the colour was not even. We paid $2000 to upgrade to flush mortar but the job was badly done. The mortar was spread over the face of the brick and the gap between the bricks is also not even. Looks like the job was not done by an experience...d brick layerWe are not happy with the way the job has been done. We raised a formal compliant. Water blasting was done but I didn't notice any change. The builder got back to us saying that he will consult with the construction manager and get back to us. Waiting to hear from the builder. Brick laying was bad. proper advice not given during colour selections regrading the quality of the brick
Shocked to read feedback on McCarthy Homes as my experience was nothing short of fantastic. I have built four houses to date and if I build again, the only one I would go back to is McCarthy's. Most of the feedback I have read sounds like the pains that go with building your own home and I don't think it's fair to blame the builder for having to rent for 12 months or living out of boxes. Having done the process four times, I guess I knew what to expect from that end so it didn't bother me and I certainly wouldn't hold McCarthy's responsible ...for it. We did have hiccups along the way, as you do with any build, and I found McCarthy's to be very professional, honest and diligent in resolving issues. I found the design area to be incredibly helpful but I guess I also realised that we had an entire house to select in one day so I came prepared. Overall, this is really sad to read as I was more than happy with my experience and plan to do it again. My advise... build a few houses with some other builders (like GW Homes and Perry Homes) and you'll quickly be running back to McCarthy's. Either that or just buy ready made. O'Gormans Did what they said they were going to do, highlighted "grey" areas with costing then explained any variances thouroughly, pedantic quality and a handover that was nothing short of perfect, all problems and requests adressed in a very reasonable time.
Questions & Answers
We have just paid our $2.500 deposit, for the Preliminary Agreement, could you please send me some contact numbers of your recent clients so I can ask them a few question's on how the process went, for them, we are building on the Southside of Brisbane.
Did you get any replies to your question? We have just had our handover from McCarthys. Unfortunately I would not recommend them. Great design but thats where it ends. Poor finish and poor attitude.
Could you please send me some more details regarding your build, we are building on the Southside of Brisbane, where did you build?
I totally agree with mick. Same issues. We have taken them to QBCC. Full of "yes yes that'll be done" - NOT! conned us into signing over with promises galore. Poor attitude, poor service, poor product, poor finish. The only good thing they're able to do is LIE through their teeth. Good luck with them mate.
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