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Maha HSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Extremely satisfied thanks to our Site Supervisor Wayne Gordon!!
This was our first time building and we had no idea what we were doing. Our internal selections were overwhelming but Brittany was very informative and gave us her honest opinion.
From the selections phase until we reached the start of construction there wasn’t any proper communication and our project coordinator kept changing, which made us feel a little uneasy.
Once construction commenced we were introduced to our Site Supervisor Wayne Gordon. Despite the build starting in the middle of the COVID outbreak, which obviously made it difficult...
Read more to have on site meetings Wayne always went above and beyond to keep us updated on the progress of our build. When we were allowed on site for inspections, we came across a few minor issues which we brought to Wayne’s attention and he made us feel at ease and continued to assure us that any imperfections will be rectified and that he promises he will hand us over a perfectly built home. On final inspection we went through the house with Wayne and we must admit we loved his honesty and attention to detail. Im extremely OCD and a perfectionist, yet we had Wayne picking out minor imperfections which we hadn’t picked up on ourselves. We can genuinely say he kept his promise and is handing us over our perfectly built dream home. The finish of our home is of such high standards! We are so grateful to have had him as our site supervisor and if we were to build again in the future, we would certainly be asking to have him again. Wayne Gorgon is an asset to MJH and we highly recommend him. Thankyou Wayne, you’re a gem!Monica SemradSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Stress-free dream come true
From house plans, through colour selection, to house delivery, the teams were engaging and clearly skilled and experienced. The online portal kept us informed of the progress. Our building manager Douglas called every week with progress reports and the future week's plan ahead. He even took pictures for us which were available on the portal. The onsite walk-throughs at various stages allowed us to see our dream come to life. I recommend McDonald Jones without hesitation. Building Manager Douglas was exceptional - this was my third build, but the first time I've dealt with a builder that made it stress-free!!
Other Home Builders
- NSW, Thornton (Newcastle Office)
- Verified customer
Extremely Professional
From start to finish Our build was informative and inspirational. Selection of fit-outs, colours and products were well organised and professionally handled. Our site supervisor was personable, professional and had no issues with answering any of our questions as our beautiful new home took shape. Couldn’t have ask for any better. The quality of the build is exceptional.
1 comment
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Disappointed
- 2 reviews
- 4 likes
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great Construction Experience
The lead up to construction was ordinary at best, with McDonald Jones changing design details without advising us and then being unable to explain why they had made the changes. The level of knowledge varied greatly. However, the construction experience was outstanding. Our site supervisor was the best, keeping us fully informed, being honest and open and very approachable. The construction was smooth and quick and a few weeks after handover we are very satisfied with the house.
2 comments
Customer C.McDonald Jones Homes
Hi, Thank you for your feedback, we will be sure to share your comments without team. Could you please provide us with your job number so we can use your comments to celebrate your construction team a...
Read morend make improvements throughout the earlier stages? Thank you605495
ManiSydney, NSW
- 2 reviews
- 1 like
- NSW
- Verified customer
Excellent quality and service
Job#604548
The start of the journey was with our sales consultant Robert H at Mardsen park. Give him 10/10 for his service and knowledge. He helped us to customize our house with every change we wanted.
Our site supervisor was great. 10/10. He made sure everything was as per good standards. He is actually very strict and would not allow entry to the house without him being on the site. We felt that he made sure everything was 100%. He was always on time and available on call. Any issues raised were fixed straight away.
Things to improve for MJH is they need to cut the grass before handing back the property and they require us to give them our block clean and empty. When I cut the glass there was some rubbish that belongs to the builder.
1 comment
Customer C.McDonald Jones Homes
Hi Mani, thank you very much for your review. We will be sure to share your comments with Robert and the wider team. We appreciate your feedback and will be sure to share your feedback. Best wishes
- NSW, Port Macquarie
- Verified customer
Nightmare journey.
Would not reccommend McDonald jones to anybody our journey over the last 11 months after moving in to get repairs/defects done most minor has been horrendous. Virtually no communication before and after handover with local Management even after numerous visits to the office most times said they were not available left message most times no reply. Fair Trading has been involved hopefully we will get the work done that has been identified and we will take it from there.
4 comments
Customer C.McDonald Jones Homes
Hi Jim, we are disappointed to see your comments on your experience. Could you please provide us with your job number so we can share your comments and have the team investigate and contact you to assist. Thank you.
Job number 270008 as requested.
Why has the end part of my review been left out in regards to Head office Management asking local Management why the breakdown in communication regarding the time it has taken to get some of these repairs completed.
Customer C.McDonald Jones Homes
Hi Jim, THANK YOU for this information. Only Product Review has the ability to alter or omit parts of the reviews (we have no access to this at all.) So we recommend you contact Product Review to identify who edited your review, THANK YOU.
BangawangaIllawarra, NSW
- 2 reviews
- 2 likes
- NSW
- Verified customer
Thank you Jordan Fletcher & Chris Murdzevski of McJones Warranty Department
A note of appreciation...
Please pass on our thanks to both Jordan & Chris for their exceptional assistance with providing repairs to our warranty requests.
They both did an amazing job, had wonderful attitudes and were extremely efficient.
We must also thank them for their keen attention to detail - and also their well-trained eyes - for picking up the cracks and scratches on my "mermaid tiles" / being the fish scale tiles - located on the kitchen splash back.
As disappointing as it is to find out that the marks on the mermaid tiles were not silicon marks and rather cracks and scratches, both Jordan and Chris immediately notified their managing supervisor Tim - to escalate the repair of these expensive and beautiful tiles.
...
2 comments
Customer C.McDonald Jones Homes
Hi, thank you for your review of our team they will be so thrilled to see your comments and we will be sure to share your review with our wider team. Many thanks
Thanks McJones. I’ll be sure to provide another review once all of our warranty requests have been repaired. Stay tuned...
JenIllawarra, NSW
- 2 reviews
- NSW, Oak Flats (South Coast Office)
- Verified customer
A class act & quality product
We have been impressed by McDonald Jones throughout the build journey. The sales, admin & design teams were friendly, patient & efficient. Once construction began, the process went like a well-oiled machine. The McDonald Jones client portal provides clients with a variety of information specific to the build, as well as an overview of the entire process and regular updates.
It is no secret that good supervision is a crucial factor in achieving a good result. Our construction supervisor was always helpful & responsive, & provided weekly photos ...
Read moreof the progress. He is a credit to the company and we cannot fault the workmanship or build quality. Now in possession of the keys, our experience to date has been that McDonald Jones is a company focused on client satisfaction and positive outcomes. As with any service provider, prospective clients need to read the small print and have realistic expectations from the start. We are very satisfied!Other Home Builders
suneeSydney, NSW
- 2 reviews
- 2 likes
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
pleasant communication
we have just finished a PCI of our house. Very happy with it at the end. build quality is good can't wait to move in. I have to thank the site supervisor Doug Goreal who was very patient with me and give me a useful advice, whilst admin of MJH was not really helpful and didn't give a clear explanation. however, at the end i'm happy with the house
1 comment
Customer C.McDonald Jones Homes
Hi Sunee, thank you for your feedback and review. We will be sure to commend Doug on his service and attention to assisting you, he will be so happy to hear your feedback. We would love to understand ...
Read morewhat our admin team can do to offer you the assistance or help you wanted - could you please email us at customerfeedback@mcdonaldjones.com.au so we can understand and look to make improvements to improve our client's experience. Thank you and we hope you thoroughly enjoy moving into your wonderful new home. Best wishesFind out how McDonald Jones Homes compares to other Home Builders
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DeybraSydney, NSW
- 2 reviews
- 1 like
- McDonald Jones Homes
- Verified customer
Amazing first building experience!!! Will build again with MJH in future!
We had handover yesterday morning and what a positive experience it all was!. From the moment we walked into MJH’s display homes to receiving our keys. Everything went smoothly and we were so fortunate to deal with such a professional group of people and building company. I must however give a special mention to our building supervisor Andrew, from the get go was not only extremely friendly, helpful and honest but professional and knowledgeable, kept us up to date with every aspect of the build, and when any minor issues arose was quick to inf...
Read moreorm us so that issues could be rectified and that the building process went to schedule. Andrew’s CAN DO attitude was uplifting and constantly reminded us that we made the right choice in choosing MJH. The workmanship - absolutely superb! For PCI we only had small defects that Andrew made sure were quickly rectified so that we could receive our keys as soon as possible. Their quality control is second to none. Thank You Andrew and the team at MJH - Thank You for such a great experience.1 comment
Customer C.McDonald Jones Homes
Hi Deybra, thank you so much for a lovely review and for recognising Andrew's commitment to ensuring high quality for you throughout your new home. We will be sure to share your feedback with Andrew a...
Read morend celebrate his efforts. we hope you enjoy many, many years of making incredible memories in your new home. Best wishes.Pranav O.Sydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
First time build, will build them again for sure, peace of mind
We have build our first home with MJH, would definitely give them another chance,
Although have learnt lot after first home build and I would like compliment MJH on looking after us.
Build quality and workmanship is great, service in each stages is at best levels.
Even after building almost 2 yrs, their service no doubt the best.
Thank you MJH.
1 comment
Customer C.McDonald Jones Homes
Hi Pranav, thank you so much for your lovely review and your feedback. We are so thrilled to read how happy you are with your home and we do hope you enjoy making many, many years of wonderful memories. Best wishes.
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Worst experience ever
If you want to deal with a company that doesn't communicate or reply to it's customers than Mcdonald Jones is perfect for you. Still waiting on issues to be rectified that have been going on for over 12 months. Would definitely not recommend them. This is our second build with them and we have only just had issues.
2 comments
McDonald J.McDonald Jones Homes
Hi Margaret, we are disappointed to read your comments, can you please provide your best contact information and job number, so we can investigate and have the team contact you, kind regards
Hi I have sent you a message.
SanjaySydney, NSW
- 3 reviews
- 1 like
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Poor service after construction
One month passed after handover but till date pending points are not completed by Construction team. After construction no one replying about pending work and construction supervisor not responding anything. Brickwork patching not goid, Bathroom tiles are not in level, Till date no rain water tank connection done by construction team. Poor quality of Kitchen range hood. You can see the pictures. Please rethink your decision if you will be planning to work with McDonald Jones Homes.
2 comments
McDonald J.McDonald Jones Homes
Hi Sanjay, we understand the team has been in regular contact with you to confirm the items of concern will be rectified and they have met with you onsite. Due to the timing with Christmas and New Yea...
Read morers public holidays there way some delays in confirming these dates with suppliers to be able to confirm this with you also. The Construction Manager confirms he is in regular contact with you. kind regardsThanks for your update. But I was chasing up with since handover and many things were pending since PCI. No one reply email and not update anything about pending work completion. So I have no optio...
Read moren . Atleast you should reply customer text, email and call. You were saying on 11th Decmber Plumber, Electrician and Door guys on the way to your home but no one reach in 22 days. Yes ,Right Trevour Celeban promised me to complete all pending with as earliest as possible. After everything completed I will definitely update my review. Thanks for your reply.The reviewer stated that an incentive was offered for this review
Duha S.Sydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Almost disappointed
We started our journey with Mc Donald Jones in October 2019. Moving forward we did have some hiccups however internal and colour appointments were great. The level of customer service was exceptional.
Our handover was slightly delayed due to minor defects during painting. We can say MJH has done an exceptionally great job however need to hire new painters.
1 comment
McDonald J.McDonald Jones Homes
Hi Duha, thank you for the honest feedback, we have circulated your feedback with the team also to irmprove this area. Congratulations on your new home and we hope you create lots of happy memories there!
Other Home Builders
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
First home builders
We moved into our home roughly one month ago, and as first time builders we had a great experience building with MJH throughout the whole process from the studio selections to the build itself. Our site supervisor Wayne Gordon was great throughout the build, communicating with us regularly and went above and beyond nearing the end during practical completion stage. He was also available for any questions after handover. Would definitely recommend building with MJH, we love our house.
1 comment
McDonald J.McDonald Jones Homes
Hi Josephine, thank you for the feedback, the Wayne and the team were delighted to read your comments - Congratulations on your new home! We hope you create lots of happy memories there every day.
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BonnieSydney, NSW
- 4 reviews
- 1 like
- NSW, Port Macquarie
- Verified customer
Practical completion done and dusted
On Thursday our site supervisor, Josh walked us through the important aspects of warranties, MJH follow ups etc. We were introduced to Aaron who, along with Amanda will be our contacts after handover.
After the paperwork necessities, we went through the rooms thoroughly looking at all the elements.....I had a check list for each and every room....looking at walls, paint, floors, skirtings, architraves, electrical etc etc. I quickly found I needn’t have bothered with the checklist as just about everything was perfect.
Our brother in law was wi...
1 comment
McDonald J.McDonald Jones Homes
Hi Bonnie,
Thank you for such lovely and informative feedback! We hope you create lots of happy memories in your new home - Congratulations!
K and ESydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
First home builders
We moved into our new house 2 weeks ago and overall have had a really positive experience with McDonald Jones. Our site supervisor Wayne was great throughout the whole process and kept us up to date with the build progress regularly. If we ever had any queries about the quality of certain aspects, he was already on top of this and was quick to get it rectified. We made a few small changes and Wayne was flexible with this and gave great advice which we really appreciated. We did have a few issues with our appliance installations but Wayne was ab...
Read morele to follow this up directly with the suppliers for us and this was fixed quickly. We really appreciated Wayne’s communication and customer service with us throughout the whole build and would definitely recommend McDonald Jones to others in future. We’re really glad we decided to build with them for our first home!1 comment
McDonald J.McDonald Jones Homes
Hi there, thank you for the feedback and congratulations on moving into your new home! We hope you create lots of happy memories there
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Almost perfect
This is our fifth build, first time with MJH(job 605388) and we are so sceptic in building again. We were proven wrong. It started from sales Kassandra Savage who is knowledgeable, professional, supportive and always respond to our enquiries. Our site supervisor Wayne Gordon was also fantastic to work with. He made sure the build was built to a high standard of his and finished well ahead of the finish built date. He even picked up a few minor defects that my private inspector has missed and got it repaired. Thank you Kassey, Wayne and to the whole team of MJH. Keep up the good work.
1 comment
McDonald J.McDonald Jones Homes
Hi Arthur, thank you so much for your feedback about your experience with our team from sales through to constuction. We hope you are creating lots of extraordinary memories in your new home! CONGRATULATIONS!
SaveenaSydney, NSW
- McDonald Jones Homes
- Verified customer
Perfect
We have been very satisfied with the process that McDonald Jones Homes in place. I was very much impressed the speed they built our house, in 4 months time our house was ready, there is no delay in construction. They made the whole process enjoyable , big thanks to Site Supervisor (Wayne Gordon) . We are so anxious to enter into our new house.
Thanks
Saveena & Jatish Deo :)
1 comment
McDonald J.McDonald Jones Homes
Hi Saveena and Jatish, thank you so much for the lovely feedback about your experience and in particular Wayne , he loves helping customers create their dream homes! Congratulations on your new home, we have you create lots of extraordinary memories!
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Exceptional Supervisor!!!
We have had the pleasure of dealing with Wayne Gordon as our site supervisor. He has been absolutely amazing. Wayne was there whenever we needed to ask questions. He answered all the enquires and responded back instantly to emails. Our house was completed to the highest standard, thanks to Wayne’s expertise.
1 comment
McDonald J.McDonald Jones Homes
Hi Jelena, thank you for the feedback about Wayne, he was delighted to read your comments. Congratulations on your new home, we hope you create lots of extraordinary memories there!
Questions & Answers
sanjeev d.asked
Dear All,
My internal colour selection ended up with upgraded cost of 50k. I’m still recovering from some surprises that I really don’t intend to discuss. In a weeks time, I have appointment for electricals.
My question is, is it worth getting all the downlights from them or it’s wise to get it done later. Would there be a significant difference?
7 answers
Did you get the $60K discount bonus from MJH? If so, that will be a nice deal.
During Electrical selection, aircon zone selection will be a good amount. Better to go for standard light fittings and LED upgrades after handover. Builder charge you minimum 20% extra for each item.
it looks likes you have upgraded a lot tiles etc.Yes aircon zones is a must upgrade. I got eight zones upgrade. Regarding led they have led packages like get 20 and it is cheaper. When i did my electric plan I added too much leds but lady at the appointment helped me to fix it. If your house is a single storey than it could be cheaper to do it after hand over but not that much, do check how much a Clipsel led will cost you including install. I also got wiring done for fans to install fans later (remember if you do this get one switch for light one switch for fan and a dimmer).
For outdoor I didn’t use led, normal holders. With switches you can get 5 or six in one point with no extra, try to get one extra. Also look into two way switch and some dimmable. I was told make an electrical provision of $7k but ended up $14k but did everything with them.
Thanks for your feedback
JastonAasked
Hi, me and my wife are going through purchasing our first home and have agreed to a house and land package in Wilton Greens with McDonald Jones. Our build contract has been signed (15th September 2020) as well as our land contract. The land was suppose to register in December 2021 and now having spoken to the Wilton greens people they have advised it will be March 2022 which sucks tbh. So when doing the tender process and signing off on it, we were told to think about adding 6months onto the tender via variation as when it expires, I’m not sure what happens. What happens in this case? Our tender is from the 15th of Sep and the additional 6months which cost $6000???, will take us till the 15th of March 2022.
Question 1 - McDonald Jones have put their packages out for purchase and as we have agreed to go ahead, why does this fall on us to add time (6 months) onto the tender period for $6000 so it doesn’t expire and not just an amount to lock it in as it isn’t our fault but the land providers/council who is working the job having delays and what not. They should get charged not us tbh
Question 2 - What happens if the land doesn’t register by the expiration date of our tender contract?
Question 3 - buying property at the moment is so competitive with so many great deals. If we have agreed to a deal with McDonald Jones, if another deal comes after with you guys like the $60,000 which is on at the moment, can we access this if we are still far away from building?
This is our first time purchasing a home and new to the process so I hope I’m not out of line for asking these questions.
Thank you and much appreciated.
5 answers
Customer C.McDonald Jones Homes
Hi JastonA, thank you for your questions. We will liaise with our team and respond back to you with answers to your questions shortly. Many thanks
If the land is owned by McDonald Jones you are screwed but if you exchanged on the land with the developer cancel your contract with meh lose the $5000 start over with another builder or better idea go to another mcjones office and start again and get the 60K off deal
I’m not screwed or in any way disappointed with the deal I’ve got with McDonald Jones. But I wanted to know if there was any way to get this new deal or anything added to my current deal. There is no harm in checking and asking the question. Thanks for the reply.
Arun asked
Hi there,
Just wondering, we had exchanged contracts for the house at Marsden Park, almost 6 weeks ago. We had been visiting the site for the last 4 weeks but there had been no work done.
Is there a reason why the work is on halt. It would be wiser to complete the work sooner than later so I can get the valuation done for loan purposes.
Please get back to me.
Arun
0452 422 408
2 answers
Hi Arun,
Has the land been registered? If so, we've been told that the average timeframe for pre construction (getting all the approval needed, testing the soil etc) is 3 - 5 months. Then the construction takes about 6 months. So altogether we're looking around 11 months.
Thanks,
Arlin
Customer C.McDonald Jones Homes
HI Arun, thank you for your question. Could you please give us your job number so we can have a member of the team investigate and contact you with more information. Thank you
Details
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Customer C.McDonald Jones Homes
Hi Robyn, Thank you for your wonderful review of our team. We are so thrilled and hope you love every exciting moment of moving and enjoying your new home. Best wishes.