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ME Bank Home Loans
- 2 reviews
- 4 likes
Bad Bank, Cash Back offer never paid, Don't believe in Cash Back Offer
I have been offered a $3K cash back 24 hrs after settlement; after settlement they told me that the offer will be paid 3 month after settlement; after 3 months they did not paid the offer.
I did it Nick, I have been sending my complains through internet banking - messages, all I received is a lies and more lies regarding this cash back that have never been paid.
I'm really sorry to hear that Oscar and again, I would like to sincerely apologise for the experience that you've had with ME.
As I mentioned, I'm afraid that I'm not able to bring up your account ...
Read moreover Product Review but if you would like to submit an official complaint in regard to this, please don't hesitate to do so through our website here: mebank.com.au/home/contact-us/customer-feedback-form/ and this will go through to our ResolveME team who will be in touch within 2 business days to look into this further. - Nick- 2 reviews
Home Loan
Customer service is terrible. Waiting times in excess of 30 minutes. I understand in the safety and paper trail world, but modernise your system. The mobile app has improved somewhat and is quicker to load. The online banking features are rather basic and can't access statements from closed accounts.
Still lacking Osko for fast pay.
When you try to negotiate a better loan interest rate, they are all unhelpful until you have put in the documents to refinance with another lender. Refinancing is slow and brokers have to prompt so as not to miss the settlement.
Technologically poor banking system is ME that I can't bear to deal with any longer.
Waiting and waiting for my home loan to be corrected
Refixed my home loan with ME Bank after three attempted phone calls to get through (eventually just waiting and waiting which isn't easy when you have things to do). After a long phone call to fix it, it's 12 days later and nothing has happened. I'm still being charged the higher old rate and the money I added into my home loan hasn't been absorbed into it. And despite sending two emails, I'm stuck with making another dreaded phonecall and waiting endlessly again. Doesn't make life easy for working people that they only take calls during the same working hours that their clients work. Go somewhere else if you're looking for good service!
- 5 reviews
- 5 likes
Do Not Get A Home Loan With This Bank
Received a letter today telling me that my available redraw had been reduced over $10k but that quote".... the total amount outstanding and the time remaining on your home loan all remain the same." That is in spite of paying well over the minimum payment required for over 2 years. I will be complaining to Australian Financial Complaints Authority. I am just flabberghasted that a bank can decide to more or less take your extra funds without permission!
Find out how ME Bank Home Loans compares to other Home Loans
Know better, choose better.
- 4 reviews
- 4 likes
One star too many!
ME, ME, ME - how apt!
Utterly pathetic follow up. Told things were done, only to find they weren't. Never got a call back when they promised. Never sent through paperwork when requested. Consistently having to chase up. Don't seem to understand the word 'urgency' unless it applies to them. Due to their contempt and lax ways, my family could be on the street as a result of a settlement falling through! They don't care. They really have become Australia's 5th largest bank. Welcome to the club ME Bank. You wont be hearing from me again!
- 2 reviews
- 1 like
Poor Service Wasting Borrowers Time
ME Bank prides itself on working for you, I think ME means is working solely themselves deceitful and ignore customer must be apart of their customer service training.
We commenced chatting with ME broker and started application 6 weeks ago. Broker informed application process would be one week however it was two weeks when application was submitted to credit department. For 4 weeks we were not kept up to date of credit progress, we left voice messages, emails and text messages with both ME bank home loans and broker. We provided broker all do...
Questions & Answers
Hi. which one is quicker - processing a new construction loan or processing our release paper?
Hi there! So that we can follow these matters up for you, can you please give ME a call on 13 15 63. - Jeremy
once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks
Get an answer from our members and ME (Members Equity) Bank representatives
Details
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Hi Oscar, I'm really sorry to hear that this cash back has yet to be paid and I would like to sincerely apologise for the inconvenience caused. We'd love to look into this further, however I'm afraid ...
Read moreas Product Review isn't secure, we're not able to bring up your accounts here. Therefore if you can please call ME on 13 15 63 or send ME a secure email through your internet banking by clicking 'Messages' and we can look into this ASAP - Nick