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ME Bank Home Loans

ME Bank Home Loans

1.6 from 115 reviews · View Statistics

Reviews

1.0
5 reviews
5
(0)
4
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3
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2
(0)
1
(5)
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PamA
PamASouth East Queensland, QLD

Waiting and waiting for my home loan to be corrected

published

Refixed my home loan with ME Bank after three attempted phone calls to get through (eventually just waiting and waiting which isn't easy when you have things to do). After a long phone call to fix it, it's 12 days later and nothing has happened. I'm still being charged the higher old rate and the money I added into my home loan hasn't been absorbed into it. And despite sending two emails, I'm stuck with making another dreaded phonecall and waiting endlessly again. Doesn't make life easy for working people that they only take calls during the same working hours that their clients work. Go somewhere else if you're looking for good service!

Customer Service
Application Process
Timeliness
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
Ciaran
CiaranSydney, NSW
  • 3 reviews
  • 5 likes

Breathtakingly Incompetent

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised Review No
Loan TypeFixed Rate
Loan used forRenovation

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0.0
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Mike T.
Mike T.
  • 2 reviews
  • 4 likes

Absolutely disappointing!!

published

Long waits on the phone, online app is very basic and crashes all the time, very long time to process requests. I was expecting good customer service because it's a small bank but overall it's been very disappointing

Customer Service
Timeliness
Online Tools
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateDecember 2017
Loan used forFirst Home
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Rhino
RhinoGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Terrible to worst

published

Amortisation- got a letter today telling us the bank had taken thousands out of our redraw and put it on the principal - without informing us . You can only have 25% of the loan balance in redrew ?? How dare they!

Transparency
Customer Service
Incentivised Review No
Loan TypeFixed Rate
Loan used forFirst Home
Steve Jones
Steve Jones
  • 3 reviews
  • 4 likes

One star too many!

published

ME, ME, ME - how apt!
Utterly pathetic follow up. Told things were done, only to find they weren't. Never got a call back when they promised. Never sent through paperwork when requested. Consistently having to chase up. Don't seem to understand the word 'urgency' unless it applies to them. Due to their contempt and lax ways, my family could be on the street as a result of a settlement falling through! They don't care. They really have become Australia's 5th largest bank. Welcome to the club ME Bank. You wont be hearing from me again!

Transparency
Customer Service
Application Process
Timeliness
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJuly 2013
Loan used forRefinancing

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Questions & Answers

Sam D.
Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

Get an answer from our members and ME (Members Equity) Bank representatives

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