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ME Bank Home Loans

ME Bank Home Loans

1.6 from 123 reviews · View Statistics

Reviews

1.4
21 reviews
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Caitlin T.
Caitlin T.
  • 2 reviews

Slow Service and Outdated Application Process

published

ME Bank is great for banking however they do not excel with home loans. Lower interest rate than the big 4 but you pay the price with the wait times and outdated application process. We had to send our pre-approval application via mail which significantly delayed the process. After 4 weeks, several emails requesting updates on our progress and false promises that the wait times were ‘getting shorter’ our mobile banker finally looked at our application and requested more documents as the ones we sent were now too old. We ceased our application with ME and went to Macquarie who completed our pre-approval in 3 business days. Look elsewhere!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan Start DateDecember 2021
  • Loan used forFirst Home
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Joe D.
Joe D.
  • 2 reviews

Home Loan

published

Customer service is terrible. Waiting times in excess of 30 minutes. I understand in the safety and paper trail world, but modernise your system. The mobile app has improved somewhat and is quicker to load. The online banking features are rather basic and can't access statements from closed accounts.
Still lacking Osko for fast pay.
When you try to negotiate a better loan interest rate, they are all unhelpful until you have put in the documents to refinance with another lender. Refinancing is slow and brokers have to prompt so as not to miss the settlement.
Technologically poor banking system is ME that I can't bear to deal with any longer.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan used forRefinancing
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Stan M.
Stan M.South East Queensland, QLD

Incompetent and arrogant. Don't fall for the cool marketing image!

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan Start DateNovember 2018
  • Loan used forFirst Home
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Scott M
Scott MSunshine Coast
  • 12 reviews
  • 8 likes

Started out great!! Have become bad!!!

published
  • Customer Service
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
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Questions & Answers

EyeDee
EyeDeeasked

Hi. which one is quicker - processing a new construction loan or processing our release paper?

1 answer
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Hi there! So that we can follow these matters up for you, can you please give ME a call on 13 15 63. - Jeremy

Sam D.
Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

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Extra Information

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Susan Dhu

Amazing service

by Susan Dhu on 16 Aug 2022
Customer service was brilliant. Maddie and the team were always ready to answer questions or help with document uploads, even helping after usual work... Read full review

Srikanth

Excellent service

by Srikanth on 15 Aug 2022
Excellent customer service with regular updates on the different steps of the process, so basically I don't need to ask.... Read full review

Joanna D.

Great service

by Joanna D. on 15 Aug 2022
Dealing with Lendi was easy and the staff were friendly and helpful, and kept me updated through the process of my refinance.... Read full review

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