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ME Bank Home Loans

ME Bank Home Loans

1.6 from 123 reviews · View Statistics

Reviews

1.0
7 reviews
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Alex
AlexSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Worst bank experience in 25 years

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateJune 2019
  • Loan used forInvestment Property
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Customer service does not exist

published

When trying to close out mortgages there is always a delay even after being given six weeks notice. Each time they have blamed someone else however taking the opportunity to charge the extra interest. This has happened three times. It appears to be a trend.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forInvestment Property
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Heath
HeathSydney
  • 6 reviews
  • 7 likes
  • Verified

Frustrating customer service

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateOctober 2017
  • Loan used forInvestment Property
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D Taranto
D TarantoSydney, NSW
  • 4 reviews
  • 4 likes

Hopeless customer service at this bank!

published

I am now refinancing with another bank after the poor I received from Me Bank last year. I have a home investment loan with them which I had to pause repayments during Covid restrictions. Due to the poor training of their call centre staff, I was treated like I was in default and you always wait at least 20 minutes to talk to someone. I lodged a complaint with the banking ombudsman and in the end, they offered $200 to settle my complaint.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateNovember 2015
  • Loan used forInvestment Property
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Ciaran
CiaranSydney, NSW
  • 3 reviews
  • 5 likes

Breathtakingly Incompetent

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forRenovation
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Melissa
MelissaPerth, WA

Would not recommend an investment loan

published

Loyal customer for 5 years tried to negotiate lower rates as paying well above average. Interest free period has also ended. Was advised that it would be easy to reapply for interest only, but rejected. So now stuck paying high rate and principle. I have a second loan with another bank that I am paying a significantly lower rate with and interest only. ME Bank have passed on a small cut, but interest rates are already high so still well above a fair amount. I would never recommend this bank to anyone, my broker can't even deal with them anymore so I have had to myself.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forInvestment Property
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boru
boruSydney, NSW
  • 31 reviews
  • 26 likes

terrible soul destroying bank

published

this so-called members Equity Bank doesn't even deserve 1/4 of a star let alone one star
this any bank was set up by the superannuation industry and the unions
so what would you expect? A well-run bank or a bank run by the foxes who are guarding the chickens
when you go to hardship or have a loss of a job the M E bank comes down on you like a ton of bricks
so run don't walk from this fake bank, have nothing to do with it

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeLine of Credit
  • Loan Start DateFebruary 2017
  • Loan used forRenovation
Similar opinion? Write a review on ProductReview.com.au!

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Questions & Answers

EyeDee
EyeDeeasked

Hi. which one is quicker - processing a new construction loan or processing our release paper?

1 answer
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Hi there! So that we can follow these matters up for you, can you please give ME a call on 13 15 63. - Jeremy

Sam D.
Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

Get an answer from our members and ME (Members Equity) Bank representatives

Extra Information

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Kevin Deigan

Great customer service. Very proactive and motivated to push things through.

by Kevin Deigan on 18 Aug 2022
Chloe was great at suggesting multiple lenders so I could select the best fit for my current situation.... Read full review

Pav

Lendi are amazing

by Pav on 17 Aug 2022
I spoke with Jo-lene after organising an appointment and within 2 days all the paper work and all forms have been sorted and sent for approval. I aske... Read full review

Lotty

Shane Finney. Thank you!!!!

by Lotty on 17 Aug 2022
We’ve had a wonderful experience with Shane Finney from lendi. He was always so helpful and available. I look forward to engaging with him in the futu... Read full review

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