ME Bank Home Loans
mebank.com.au1.6
138 reviews
PositivevsNegative
11% · 15118 · 86%
Loan TypeFixed Rate, Variable Rate (3) and Line of Credit (1)
Loan used for
- First Home
- Second Home
- Investment Property
- Renovation (2)
- Refinancing
- Home Construction (2)
Loan Term22.5 years
Transparency
1.0 (4)
Customer Service
1.0 (4)
Application Process
1.0 (4)
Timeliness
1.0 (4)
Online Tools
1.0 (3)
Reviews
NAV Sydney, NSW 4 posts
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Disturbing Home Loan Experience
This has been the worst experience by far. Please be aware that this is an online only small bank which has outsourced some critical documentation and assessment services. This causes major delays. Customer service is plain bad. They don't honor the turn around times, do malpractices and bypass regulations to complete work when there are delays. We have had a package loan(existing mortgage refinance and construction loan on top) with this bank and it has been a nightmare ever since. They simply shouldn't be allowed in the business. There contac... Read moret centers take customers for a joke. After we got handover of the property, we negotiated a lower rate with one of home loan reps which was informed to us in writing but then days later, someone updated our file and increased the rate without a formal notification. This was then corrected after we chased the bank. The property valuation is outsourced and is a joke as you have to wait for 2 weeks at a minimum to get the valuation guys moving. Finally, we are now trying to get a discharge and its a pain again. The customer center cuts our call everytime and we haven't been given a simple form yet.Disappointed customer 5 posts
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Terrible terrible and terrible
I’ve been with ME for 20 years. It has taken 4 months and still waiting. For top up approval I have equity in house it’s a very small top up for home improvements. I would not recommend my worst enemy to use this organisation Show detailsME (Members Equity) Bank DM
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I'm sorry to hear about this experience you've had recently with ME. I can't look into what may be occurring with the Top-up approval here due to security purposes. But, if you can let ME know in a pr... Read more
ivate message your full name and contact number, we'll be able to escalate this issue through to the relevant team and hopefully get this sorted once and for all for you. - AndyAngry customer
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Worst bank and customer service
Did a construction loan with ME Bank, sent application through for stage one payment as well as requested documents for the bank to be told it’s been completed and funds will be in building account in 24 hours to then receive a call a week later saying we can’t pay the builder due to a discrepancy with no explanation or detailed reason why. I have been calling everyday for the past month to be told the same thing over and over again that a team leader will call me, I am get to receive any phone call from the team leader or any explanation of what is going on even though we have settled the loan more then 2 months ago. Do not waste you time with this bank! Show detailsboru Sydney, NSW 65 posts
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terrible soul destroying bank
this so-called members Equity Bank doesn't even deserve 1/4 of a star let alone one starthis any bank was set up by the superannuation industry and the unions
so what would you expect? A well-run bank or a bank run by the foxes who are guarding the chickens
when you go to hardship or have a loss of a job the M E bank comes down on you like a ton of bricks
so run don't walk from this fake bank, have nothing to do with it Show details
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Hi NAV, I'm really sorry to hear about the experience that you've had with ME and I would like to sincerely apologise for the inconvenience caused with this. We'd like the opportunity to investigate t... Read more
his as a priority, however I'm afraid that we're not able to look into your account over Product Review as it is unsecure. Therefore, please don't hesitate to submit this review as official feedback through our website here: mebank.com.au/home/contact-us/customer-feedback-form/ and this will be sent through to our dedicated resolution team, who will be in touch within 2 business days to discuss this further with you. - Nick