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ME Bank Home Loans

ME Bank Home Loans

1.6 from 122 reviews · View Statistics

Reviews

1.1
12 reviews
5
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3
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2
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David C.
David C.Sydney, NSW
  • 4 reviews

Stay Away, The Worst Lender I Have Encountered

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Terrible terrible and terrible

published

I’ve been with ME for 20 years. It has taken 4 months and still waiting. For top up approval I have equity in house it’s a very small top up for home improvements. I would not recommend my worst enemy to use this organisation

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateMarch 2022
Loan used forRenovation
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Andy
Please don’t make things worse. It’s my experience shared on a review site. I’m just sharing my experience. Need to be a lot shaper ME the wheel is squeaky.

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Oscar A.
Oscar A.Sydney, NSW
  • 2 reviews
  • 5 likes

Bad Bank, Cash Back offer never paid, Don't believe in Cash Back Offer

published

I have been offered a $3K cash back 24 hrs after settlement; after settlement they told me that the offer will be paid 3 month after settlement; after 3 months they did not paid the offer.

Customer Service
1/5
Application Process
2/5
Timeliness
2/5
Incentivised Review No
Loan TypeSplit
Loan used forRefinancing
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
Oscar A.
Oscar A.

I did it Nick, I have been sending my complains through internet banking - messages, all I received is a lies and more lies regarding this cash back that have never been paid.

ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Joe D.
Joe D.
  • 2 reviews

Home Loan

published

Customer service is terrible. Waiting times in excess of 30 minutes. I understand in the safety and paper trail world, but modernise your system. The mobile app has improved somewhat and is quicker to load. The online banking features are rather basic and can't access statements from closed accounts.
Still lacking Osko for fast pay.
When you try to negotiate a better loan interest rate, they are all unhelpful until you have put in the documents to refinance with another lender. Refinancing is slow and brokers have to prompt so as not to miss the settlement.
Technologically poor banking system is ME that I can't bear to deal with any longer.

Transparency
3/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan used forRefinancing
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PamA
PamASouth East Queensland, QLD

Waiting and waiting for my home loan to be corrected

published

Refixed my home loan with ME Bank after three attempted phone calls to get through (eventually just waiting and waiting which isn't easy when you have things to do). After a long phone call to fix it, it's 12 days later and nothing has happened. I'm still being charged the higher old rate and the money I added into my home loan hasn't been absorbed into it. And despite sending two emails, I'm stuck with making another dreaded phonecall and waiting endlessly again. Doesn't make life easy for working people that they only take calls during the same working hours that their clients work. Go somewhere else if you're looking for good service!

Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
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Ciaran
CiaranSydney, NSW
  • 3 reviews
  • 5 likes

Breathtakingly Incompetent

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRenovation
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Jason Smith
Jason SmithSydney, NSW

Slow and hopeless

published

Slow and hopeless would be my most accurate summation. Went through our trusted Mortgage broker to set the finance and after 6 weeks, still no approval, just repeated requests for the same information already provided with apparently no end in sight. We have pulled the finance and this is our first and last time dealing with them. Could not possibly recommend.

Transparency
2/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan used forHome Construction
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Next

Worst bank and customer service

published

Did a construction loan with ME Bank, sent application through for stage one payment as well as requested documents for the bank to be told it’s been completed and funds will be in building account in 24 hours to then receive a call a week later saying we can’t pay the builder due to a discrepancy with no explanation or detailed reason why. I have been calling everyday for the past month to be told the same thing over and over again that a team leader will call me, I am get to receive any phone call from the team leader or any explanation of what is going on even though we have settled the loan more then 2 months ago. Do not waste you time with this bank!

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateAugust 2020
Loan used forHome Construction
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LadyWriterOnTheScreen
LadyWriterOnTheScreenGreater Melbourne (Outer), VIC
  • 5 reviews
  • 5 likes

Do Not Get A Home Loan With This Bank

published

Received a letter today telling me that my available redraw had been reduced over $10k but that quote".... the total amount outstanding and the time remaining on your home loan all remain the same." That is in spite of paying well over the minimum payment required for over 2 years. I will be complaining to Australian Financial Complaints Authority. I am just flabberghasted that a bank can decide to more or less take your extra funds without permission!

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forRefinancing
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Steve Jones
Steve Jones
  • 4 reviews
  • 4 likes

One star too many!

published

ME, ME, ME - how apt!
Utterly pathetic follow up. Told things were done, only to find they weren't. Never got a call back when they promised. Never sent through paperwork when requested. Consistently having to chase up. Don't seem to understand the word 'urgency' unless it applies to them. Due to their contempt and lax ways, my family could be on the street as a result of a settlement falling through! They don't care. They really have become Australia's 5th largest bank. Welcome to the club ME Bank. You wont be hearing from me again!

Transparency
2/5
Customer Service
1/5
Application Process
3/5
Timeliness
2/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJuly 2013
Loan used forRefinancing
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Rocky
RockyRichmond-Tweed, NSW
  • 2 reviews
  • 1 like

Poor Service Wasting Borrowers Time

published
Transparency
2/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!
boru
boruSydney, NSW
  • 31 reviews
  • 26 likes

terrible soul destroying bank

published

this so-called members Equity Bank doesn't even deserve 1/4 of a star let alone one star
this any bank was set up by the superannuation industry and the unions
so what would you expect? A well-run bank or a bank run by the foxes who are guarding the chickens
when you go to hardship or have a loss of a job the M E bank comes down on you like a ton of bricks
so run don't walk from this fake bank, have nothing to do with it

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeLine of Credit
Loan Start DateFebruary 2017
Loan used forRenovation
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Home Loans

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Questions & Answers

EyeDee
EyeDeeasked

Hi. which one is quicker - processing a new construction loan or processing our release paper?

1 answer
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Hi there! So that we can follow these matters up for you, can you please give ME a call on 13 15 63. - Jeremy

Sam D.
Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

Get an answer from our members and ME (Members Equity) Bank representatives

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