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ME Bank Home Loans

ME Bank Home Loans

1.6 from 122 reviews · View Statistics

Reviews

1.3
7 reviews
5
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Oscar A.
Oscar A.Sydney, NSW
  • 2 reviews
  • 5 likes

Bad Bank, Cash Back offer never paid, Don't believe in Cash Back Offer

published

I have been offered a $3K cash back 24 hrs after settlement; after settlement they told me that the offer will be paid 3 month after settlement; after 3 months they did not paid the offer.

Customer Service
1/5
Application Process
2/5
Timeliness
2/5
Incentivised Review No
Loan TypeSplit
Loan used forRefinancing
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
Oscar A.
Oscar A.

I did it Nick, I have been sending my complains through internet banking - messages, all I received is a lies and more lies regarding this cash back that have never been paid.

ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Worst bank and customer service

published

Did a construction loan with ME Bank, sent application through for stage one payment as well as requested documents for the bank to be told it’s been completed and funds will be in building account in 24 hours to then receive a call a week later saying we can’t pay the builder due to a discrepancy with no explanation or detailed reason why. I have been calling everyday for the past month to be told the same thing over and over again that a team leader will call me, I am get to receive any phone call from the team leader or any explanation of what is going on even though we have settled the loan more then 2 months ago. Do not waste you time with this bank!

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateAugust 2020
Loan used forHome Construction
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Herb M.
Herb M.
  • 8 reviews
  • 6 likes

Good initial offer BUT difficult and extremely time consuming communications

published

For an investment property loan ME was absolutely a pain to deal with. At the end of my initial term I wanted to continue with interest only payments. I submitted many documents over after their many requests over several weeks then to be rejected.

Transparency
1/5
Customer Service
1/5
Application Process
4/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateJanuary 2017
Loan used forInvestment Property
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alison98
alison98Perth, WA
  • 4 reviews
  • 10 likes

Call centre staff rude and incompetent

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
Similar opinion? Write a review on ProductReview.com.au!
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LadyWriterOnTheScreen
LadyWriterOnTheScreenGreater Melbourne (Outer), VIC
  • 5 reviews
  • 5 likes

Do Not Get A Home Loan With This Bank

published

Received a letter today telling me that my available redraw had been reduced over $10k but that quote".... the total amount outstanding and the time remaining on your home loan all remain the same." That is in spite of paying well over the minimum payment required for over 2 years. I will be complaining to Australian Financial Complaints Authority. I am just flabberghasted that a bank can decide to more or less take your extra funds without permission!

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forRefinancing
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David
DavidSydney, NSW
  • 2 reviews
  • 2 likes
  • Verified

ME Bank is becoming more like a lender of last resort - Beware

published

Have a loan that's just come off its fixed rate and been a customer of ME bank for 5 years. No problems of note in that time. However was recently confronted by a smug, condescending individual on the phone that showed zero empathy and willingness to assist. Basically it seems ME will hook you in with decent, even low rates then hit existing customers with higher than acceptable rates at first opportunity. I went from 3.69% fixed for 3 years to now, 4.20% variable P&I!! This is in an environment where the official cash rate is 0.75% people! They are refusing to budge and my only option is: fix now or else. I know which option I'll be taking and will vote with my feet. Such a pity because I didn't contemplate leaving.

Customer Service
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
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J Hwang
J Hwang
  • 2 reviews
  • 2 likes

Great/easy refinancing as a new customer, absolute nightmare when you discharge the mortgage

published

Mebank were one of the easiest bank to refinance and sign up with. Even when they got their rates wrong, they were prompt to rectify the fault. 5 stars for the sign up and interest rate, they were very good!

However, all good things must come to an end, unfortunately we had to refinance and it was sad leaving a great bank. The mortgage discharge team was poor, probably insufficient staffing. Their lawyers (Galilee) were poor in communication, the discharge took them over 40 days to complete. What annoys me the most is that after 3 weeks of refinancing with the new bank, Mebank still cannot generate a account closure letter!!!!!!!!!!!!! 1 star

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
1/5
Online Tools
2/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateJune 2017
Loan used forInvestment Property
Similar opinion? Write a review on ProductReview.com.au!

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Questions & Answers

EyeDee
EyeDeeasked

Hi. which one is quicker - processing a new construction loan or processing our release paper?

1 answer
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Hi there! So that we can follow these matters up for you, can you please give ME a call on 13 15 63. - Jeremy

Sam D.
Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

Get an answer from our members and ME (Members Equity) Bank representatives

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