Took out my home loan with ME 12 years ago and have had no trouble with the service received. I have negotiated reductions in interest twice during that period and the process was professional and timely.
Most expensive rates in the country
Just got a letter saying my home loan rate is increasing to 4.3% . Logged into internet banking to call and get pictures of fake chattering teeth . Are your customers a joke to you.
ME is for you if you want a breathtakingly incompetent, totally disorganised banker, loose with the truth and has many hands...none of which know what any of the others are doing. We changed banks based on word of mouth, we should have read the reviews and stayed put. We applied to move loans to ME in early October, 2020. After an incredible amount of misdirection and false starts one loan was completed after 2 months of daily interventions and much anxiety for us. The other was settled after lies, numerous broken settlement dates in mid- Janua...ry 2021, over 3 months after the application. So what? The loan repayment date began a week ago but the money has still not appeared in my account even after written promises! I am clearly expected to pay for money not received. I should have bought shares in ME instead, great investment when a bank only takes repayments without lending. Maybe this is ME's version of a reverse mortgage. A Mr Adam Crane was appointed as CFO of ME Bank December 2020 to "lead ME's business strategy" (ME website) as he has, in the past, driven "change, improvement and innovation". Well, no-one is running this shop. I'm off to AFCA and the Ombudsman with a formal complaint. Caveat emptor! Want a loan? Go elsewhere.
Slow and hopeless
Slow and hopeless would be my most accurate summation. Went through our trusted Mortgage broker to set the finance and after 6 weeks, still no approval, just repeated requests for the same information already provided with apparently no end in sight. We have pulled the finance and this is our first and last time dealing with them. Could not possibly recommend.
Worst bank and customer service
Did a construction loan with ME Bank, sent application through for stage one payment as well as requested documents for the bank to be told it’s been completed and funds will be in building account in 24 hours to then receive a call a week later saying we can’t pay the builder due to a discrepancy with no explanation or detailed reason why. I have been calling everyday for the past month to be told the same thing over and over again that a team leader will call me, I am get to receive any phone call from the team leader or any explanation of what is going on even though we have settled the loan more then 2 months ago. Do not waste you time with this bank!
Interest rates remains high
Borrowed from ME in 2001, the interest rate at the time was competitive as an owner occupier the interest rate currently (July 2020) is 4.47%. Conversations with ME about the interest rate have been to no avail and the costs involved in refinancing have made the option unviable. I have always made repayments on time and have a spotless credit report. Never again.
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they have taken money from my account,
took money from my redraw no notice no contact, the people you speak to after hours on the phone, just spin what they have been told, this bank is just like the big banks now, they need to be investigated wirth a royal commission, Mark,
Money missing from our redraw account. When I asked where it is? Because it wasn’t in our savings account and it didn’t come off the principal. They said “it had been absorbed into the loan” bloody thieves.
MEBANK Was Not The Bank For Me
I applied for a home loan and the amount of paperwork (including bank and income statements) that I needed to lodge was ridiculous. Six months of bank statements, including child support transactions, etc. The final straw came when I was already an existing customer - at the time of the new application - I already had an account with MEBANK, and because I did not physically meet face to face with the mobile lender whom I was dealing with at the time, they wanted me to submit paperwork at AUST POST with photocopy of drivers license. That ident...ification process wasnt good enough because I had an Middle Initial that wasnt noted down in my original account with MEBANK. I had to supply them with a Birth Certificate. All these personal documents were submitted to a central location, which any staff member working within the area had access to - all my personal details could have been picked by up two to three people. All I know is that having sent an email I received notification from an individual other than the person from MEBANK with with whom I was originally dealing with. So there was a lot of emails going to and fro - particularly when asking for clarification on documents or personal information the bank needed. I felt that this bank put me through so many hurdles and unnecessary against to secure a loan. What really annoyed me was that I was already an existing customer with them - which they took no consideration into this loan process. I also felt I was dealing with a bunch of incompetent baffons who really were following company protocols and had to seek clarification from their superiors when you as a potential customer had questions to ask. No streamline process here - no one point of contact - no designated member to your application and several bank individuals privy to your personal data. In the end I went to another Bank - without the stress, drama and hassle experienced with MEBANK, and I recommend that others explore other options out there, even the rate I secured was better than what was offered by MEBANK.
Uncompetitive interest rates
Customer service has generally been good overall. Interest rates are much lower with other banks/mortgage brokers so I have refinanced an existing home loan only to experience a long delay in ME sorting out the discharge.
Having been with ME since the 90's it's disappointing to see non competitive interest rates in the current lending market and also various addition of fees over the years together with a long wait time currently for a simplistic discharge process.
On that note I would recommend looking at other options online. Many online len...
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terrible soul destroying bank
this so-called members Equity Bank doesn't even deserve 1/4 of a star let alone one star
this any bank was set up by the superannuation industry and the unions
so what would you expect? A well-run bank or a bank run by the foxes who are guarding the chickens
when you go to hardship or have a loss of a job the M E bank comes down on you like a ton of bricks
so run don't walk from this fake bank, have nothing to do with it
Questions & Answers
once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks
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