Stay Away, The Worst Lender I Have Encountered
Our current three loans of 2.49% fixed interest P&I loans with ANZ expired 7 May 2022. We engaged a broker end of January & he was able to offer 3.19% for 3yrs fixed with ME Bank. We were given an option to pay $750 per loan to lock this rate in, which we did. The process with ME has been very very slow. We had three unconditional loans approved in writing by ME Bank. We received two loans documents mid-March, we sent completed signed docs back within days. We waited six weeks our loans had not been processed. Meanwhile the broker was calling M...E every second day to enquire about the where abouts of the third loan documents. ME advised that they were having technical issues & will send this soon. Four weeks later, it come to light there was never a technical issue, as there was a serviceability issue with the loans. (This was after being told the loan was unconditionally approved) back in 18 March. At no point did ME request for any additional documentation or advised there was a concern about the serviceability. We have now been notified in writing by ME that, ‘sorry we can’t go through with your loan applications’. My question is, why did ME provide an unconditional approval & send out loan docs, the serviceability should have been sorted by ME during their due-diligence process. Our 3.19% fixed rate no longer is on offer. As ME have now wasted four months of our time, alternative banks are now offering 5% fixed rates. ME Bank are like the modern-day terrorist, they don’t care, ruin people lives & don’t care about the aftermath. Please be Warned, any potential person considering of engaging ME for loans or banking, you will be mucked around. ME will lure you in with low interest rates, offer you $3k to switch over each loan & then offer you a ridiculous ultimatum. i.e. to still offer you the loans, we needed to close our credit card & contribute an additional $50k from our personal savings, what a joke you are ME Bank. For any insane reason you do proceed to engage ME, you deserve the pain & suffering that you will eventually endure. ME Bank is unprofessional, deceptive, unreliable, dishonest, deceitful & they will mislead you with false information throughout the loan process. The broker raised a complaint & our concerns to two senior managers, there responses where we can’t help you as we are leaving ME Bank, how disgusting. It’s incompetent amateur banks like ME, why there needs to be a royal commission into the banking lending sector again. We have now lodged a complaint with AFCA, to seek compensation by ME & engaged legal representation.
Bad Bank, Cash Back offer never paid, Don't believe in Cash Back Offer
I have been offered a $3K cash back 24 hrs after settlement; after settlement they told me that the offer will be paid 3 month after settlement; after 3 months they did not paid the offer.
Customer service is terrible. Waiting times in excess of 30 minutes. I understand in the safety and paper trail world, but modernise your system. The mobile app has improved somewhat and is quicker to load. The online banking features are rather basic and can't access statements from closed accounts.
Still lacking Osko for fast pay.
When you try to negotiate a better loan interest rate, they are all unhelpful until you have put in the documents to refinance with another lender. Refinancing is slow and brokers have to prompt so as not to miss the settlement.
Technologically poor banking system is ME that I can't bear to deal with any longer.
Worst bank experience in 25 years
My Odyssey in Bankingland
Three times i had to resend a discharge form for a sttlement of our property in Brisbane. MEBank has never confirmed or otherwise if documents sent were in order. A week later - we called them (40-45 mins) and were informed that we had to resend documents again (it was our inexperience). One would think that bank will get back to you by email or phone to let you know? Not really. It was entirely our problem
---second call (just under 40 mins) a representative went through our forms and confirmed several times that ev...
Waiting and waiting for my home loan to be corrected
Refixed my home loan with ME Bank after three attempted phone calls to get through (eventually just waiting and waiting which isn't easy when you have things to do). After a long phone call to fix it, it's 12 days later and nothing has happened. I'm still being charged the higher old rate and the money I added into my home loan hasn't been absorbed into it. And despite sending two emails, I'm stuck with making another dreaded phonecall and waiting endlessly again. Doesn't make life easy for working people that they only take calls during the same working hours that their clients work. Go somewhere else if you're looking for good service!
Customer service does not exist
When trying to close out mortgages there is always a delay even after being given six weeks notice. Each time they have blamed someone else however taking the opportunity to charge the extra interest. This has happened three times. It appears to be a trend.
Frustrating customer service
I've hated dealing with ME Bank since my broker used them for my home loan. They consistently give advice for the wrong product, or only partial answers for another product. I've asked them to investigate advice I was given over the phone and they ignore the question. They refuse to acknowledge that I can't access their phone service due to disability trying to push everything through a case manager that won't help. Email assistance turn around time can be a high as 10 business days and due to partial or generic advice mean a further 10 days ...as you try to get them to answer. Assisted calls mean a wait of 30 minutes to 2 hours if you don't get cut off or hung up on. Some of this I could absorb if the product was worth it but my loan interest rate is more than twice that of other banks and I've already negotiated They have no interest or respect for their customers eg: when I was taking out my loan I was called "dude" by a representative multiple times. The silly jokey ads are not marketing. They are really treating you like a joke. I hope that the acquisition by Bank of Qld will clear this out. Time to leave
Hopeless customer service at this bank!
I am now refinancing with another bank after the poor I received from Me Bank last year. I have a home investment loan with them which I had to pause repayments during Covid restrictions. Due to the poor training of their call centre staff, I was treated like I was in default and you always wait at least 20 minutes to talk to someone. I lodged a complaint with the banking ombudsman and in the end, they offered $200 to settle my complaint.
Would not recommend an investment loan
Loyal customer for 5 years tried to negotiate lower rates as paying well above average. Interest free period has also ended. Was advised that it would be easy to reapply for interest only, but rejected. So now stuck paying high rate and principle. I have a second loan with another bank that I am paying a significantly lower rate with and interest only. ME Bank have passed on a small cut, but interest rates are already high so still well above a fair amount. I would never recommend this bank to anyone, my broker can't even deal with them anymore so I have had to myself.
Good initial offer BUT difficult and extremely time consuming communications
For an investment property loan ME was absolutely a pain to deal with. At the end of my initial term I wanted to continue with interest only payments. I submitted many documents over after their many requests over several weeks then to be rejected.
Call centre staff rude and incompetent
We have been trying to get rate reduction correspondence sent out over the past 2 months. We need this information for both our accountant and the ATO. Five times we have rung and messaged Me bank to ask why we haven't received mail that was promised to be sent out via express post, only to be told it was never ever coded into the system. but they will message you to say it has been posted numerous times. We have also rung and emailed 4 times asking for redraw monies to be reversed only to be told again it was never ever coded into system.......Why is the call centre taking calls and never entering or coding it into the system .... but the worse thing of all is l stated l was a loyal customer of nearly 30 years and on a disability pension only to be laughed at and belittled. Absolute contempt for there customers able or disabled. I am sick of getting discriminated against by this Bank and its call centre. They really need to be held accountable for there poor attitude and treatment of all customers whether disabled or able bodied..
Do Not Get A Home Loan With This Bank
Received a letter today telling me that my available redraw had been reduced over $10k but that quote".... the total amount outstanding and the time remaining on your home loan all remain the same." That is in spite of paying well over the minimum payment required for over 2 years. I will be complaining to Australian Financial Complaints Authority. I am just flabberghasted that a bank can decide to more or less take your extra funds without permission!
One star too many!
ME, ME, ME - how apt!
Utterly pathetic follow up. Told things were done, only to find they weren't. Never got a call back when they promised. Never sent through paperwork when requested. Consistently having to chase up. Don't seem to understand the word 'urgency' unless it applies to them. Due to their contempt and lax ways, my family could be on the street as a result of a settlement falling through! They don't care. They really have become Australia's 5th largest bank. Welcome to the club ME Bank. You wont be hearing from me again!
Poor Service Wasting Borrowers Time
ME Bank prides itself on working for you, I think ME means is working solely themselves deceitful and ignore customer must be apart of their customer service training.
We commenced chatting with ME broker and started application 6 weeks ago. Broker informed application process would be one week however it was two weeks when application was submitted to credit department. For 4 weeks we were not kept up to date of credit progress, we left voice messages, emails and text messages with both ME bank home loans and broker. We provided broker all do...
ME Bank is becoming more like a lender of last resort - Beware
Have a loan that's just come off its fixed rate and been a customer of ME bank for 5 years. No problems of note in that time. However was recently confronted by a smug, condescending individual on the phone that showed zero empathy and willingness to assist. Basically it seems ME will hook you in with decent, even low rates then hit existing customers with higher than acceptable rates at first opportunity. I went from 3.69% fixed for 3 years to now, 4.20% variable P&I!! This is in an environment where the official cash rate is 0.75% people! They are refusing to budge and my only option is: fix now or else. I know which option I'll be taking and will vote with my feet. Such a pity because I didn't contemplate leaving.
Questions & Answers
Hi. which one is quicker - processing a new construction loan or processing our release paper?
Hi there! So that we can follow these matters up for you, can you please give ME a call on 13 15 63. - Jeremy
once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks
Get an answer from our members and ME (Members Equity) Bank representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.