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ME Bank Home Loans

ME Bank Home Loans

1.6 from 122 reviews · View Statistics

Reviews

1.3
29 reviews
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Terrible terrible and terrible

published

I’ve been with ME for 20 years. It has taken 4 months and still waiting. For top up approval I have equity in house it’s a very small top up for home improvements. I would not recommend my worst enemy to use this organisation

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateMarch 2022
Loan used forRenovation
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Andy
Please don’t make things worse. It’s my experience shared on a review site. I’m just sharing my experience. Need to be a lot shaper ME the wheel is squeaky.

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Rhino
RhinoGreater Melbourne (Outer), VIC
  • 2 reviews

Still stressed by the experience

published

Had many problems including a change of their system no longer withdrawing loan amount from linked account, talking to representatives who provided false information and these resulted in extra payments and default notices. Also took 13 thousand off the money sitting on top mortgage without notice. Closed accounts without any communication- very stressful.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Roger P.
Roger P.Sydney, NSW

Hopeless

published

28 days to discharge a loan - it took half that time to get a new one approved.
When I called to check they were unable to find the discharge request.

Incentivised Review No
Loan TypeVariable Rate
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Jimbo
Jimbo
  • 2 reviews
  • 3 likes

ME provides the opposite of customer service

published

last year ME Bank stuffed up my redraw facility. Now I have been on hold for an hour so far because they do not answer their phones, and you have to request a loan discharge form over the phone. Forget doing business with this worthless lot.

Transparency
1/5
Customer Service
1/5
Application Process
4/5
Timeliness
4/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateDecember 2001
Loan used forFirst Home
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Home Loans

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FirstLast Time Customer
FirstLast Time CustomerGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

No Frills No Service Bank

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Loan TypeVariable Rate
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Michelle F.
Michelle F.Greater Melbourne (Inner), VIC

Hopeless bank as once existing customer. Been unable to update my home loan. It’s been six weeks and 3rd attempt

published

3 times I have tried to reduce my rate for my homeland. Currently awaiting paperwork to be emailed and so far it’s been six weeks. Very unhelpful and very slow to help you reduce your home loan rate but quick to ring if my credit card is overdue. Very frustrating and hopeless bank once you are an existing customer

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home
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Sal
SalMetropolitan Adelaide, SA
  • 3 reviews
  • 3 likes

Most expensive rates in the country

published

Just got a letter saying my home loan rate is increasing to 4.3% . Logged into internet banking to call and get pictures of fake chattering teeth . Are your customers a joke to you.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forSecond Home
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Scott M
Scott MSunshine Coast
  • 12 reviews
  • 8 likes

Started out great!! Have become bad!!!

published
Customer Service
2/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home
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Worst bank and customer service

published

Did a construction loan with ME Bank, sent application through for stage one payment as well as requested documents for the bank to be told it’s been completed and funds will be in building account in 24 hours to then receive a call a week later saying we can’t pay the builder due to a discrepancy with no explanation or detailed reason why. I have been calling everyday for the past month to be told the same thing over and over again that a team leader will call me, I am get to receive any phone call from the team leader or any explanation of what is going on even though we have settled the loan more then 2 months ago. Do not waste you time with this bank!

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateAugust 2020
Loan used forHome Construction
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Home Loans

Find out how ME Bank Home Loans compares to other Home Loans

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furb71
furb71Sydney, NSW
  • 4 reviews
  • 2 likes

Very average customer service

published

I have been with them now for some years but find them particularly average in their customer service. Long waits on the phone ("due to overwhelming demand....") when we all know it's about cost cutting. This bank is supposedly owned by unions and industry super funds which is good but from the customer point of view there is no difference. They couldn't care less and are no better than Westpac, NAB etc. Any letter or email I have written to them has been ignored. I think it's time to move my loan as they aren't even that competitive.

Transparency
2/5
Customer Service
2/5
Application Process
4/5
Timeliness
3/5
Online Tools
3/5
Incentivised Review No
Loan TypeVariable Rate
Similar opinion? Write a review on ProductReview.com.au!
Robert Saunders
Robert SaundersMelbourne
  • 2 reviews
  • 1 like

Messed around

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!

Disgraceful bank

published

Mebank ripped me off, charging $400 on top of a high rate. When I stopped them taking my $400 they increased interest to 4.75%. 11 years as a customer. Scum.

Transparency
1/5
Customer Service
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how ME Bank Home Loans compares to other Home Loans

Know better, choose better.

Compare all
Bernie
Bernie
  • 3 reviews
  • 10 likes

Interest rates remains high

published

Borrowed from ME in 2001, the interest rate at the time was competitive as an owner occupier the interest rate currently (July 2020) is 4.47%. Conversations with ME about the interest rate have been to no avail and the costs involved in refinancing have made the option unviable. I have always made repayments on time and have a spotless credit report. Never again.

Incentivised Review No
Loan TypeVariable Rate
Loan used forSecond Home
Similar opinion? Write a review on ProductReview.com.au!
Herb M.
Herb M.
  • 8 reviews
  • 6 likes

Good initial offer BUT difficult and extremely time consuming communications

published

For an investment property loan ME was absolutely a pain to deal with. At the end of my initial term I wanted to continue with interest only payments. I submitted many documents over after their many requests over several weeks then to be rejected.

Transparency
1/5
Customer Service
1/5
Application Process
4/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateJanuary 2017
Loan used forInvestment Property
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alison98
alison98Perth, WA
  • 4 reviews
  • 10 likes

Call centre staff rude and incompetent

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

EyeDee
EyeDeeasked

Hi. which one is quicker - processing a new construction loan or processing our release paper?

1 answer
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Hi there! So that we can follow these matters up for you, can you please give ME a call on 13 15 63. - Jeremy

Sam D.
Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

Get an answer from our members and ME (Members Equity) Bank representatives

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