last year ME Bank stuffed up my redraw facility. Now I have been on hold for an hour so far because they do not answer their phones, and you have to request a loan discharge form over the phone. Forget doing business with this worthless lot.

This used to be a great customer-service focused bank - backed and promoted by both Super Funds and Unions; however this bank has lost its way. MeBank is rationalising another of its customer service options and is soon ending its 24-hr Self-Service Telephone banking service. It plans to reduce customer service to mostly online banking-only. It offers no face-to-face customer service and its poorly-maintained and seemingly never upgraded 24-hr Self-Service Telephone banking service, which doesn't follow its own customer service menu, but at l...

3 times I have tried to reduce my rate for my homeland. Currently awaiting paperwork to be emailed and so far it’s been six weeks. Very unhelpful and very slow to help you reduce your home loan rate but quick to ring if my credit card is overdue. Very frustrating and hopeless bank once you are an existing customer

Just got a letter saying my home loan rate is increasing to 4.3% . Logged into internet banking to call and get pictures of fake chattering teeth . Are your customers a joke to you.

Found ME to be excellent for the first 15 years or so, couldn't be better. Going down the gurgler in the last few years!! Their rates were always quite a bit below others in the past, now one of the most expensive around which is hard to believe as they are not a full blown bank with branches etc to cost in?? Wait times on the phone are long & then told someone will call you back within the next 2 days???? What!! I finally get a day off during the week when I can call & sort stuff to be told that, ridiculous!!!!! When we call you guy's we need ...

Did a construction loan with ME Bank, sent application through for stage one payment as well as requested documents for the bank to be told it’s been completed and funds will be in building account in 24 hours to then receive a call a week later saying we can’t pay the builder due to a discrepancy with no explanation or detailed reason why. I have been calling everyday for the past month to be told the same thing over and over again that a team leader will call me, I am get to receive any phone call from the team leader or any explanation of what is going on even though we have settled the loan more then 2 months ago. Do not waste you time with this bank!

I have been with them now for some years but find them particularly average in their customer service. Long waits on the phone ("due to overwhelming demand....") when we all know it's about cost cutting. This bank is supposedly owned by unions and industry super funds which is good but from the customer point of view there is no difference. They couldn't care less and are no better than Westpac, NAB etc. Any letter or email I have written to them has been ignored. I think it's time to move my loan as they aren't even that competitive.

Had verbal pre-approval from an ME representative to buy a house more than a year ago. Good loyal client with strong savings record. Borrowing well within limits. Permanent, covid-safe job. Recently successfully bid at auction, subject to finance (14 days). ME messed us around for 5 weeks and then finally said no. No real explanation, nothing in writing.
Many others would have lost their deposit at that point. Fortunately a rival bank has been very helpful. Stress was increased by a lack of communication. We had to do all the following up with ...

Mebank ripped me off, charging $400 on top of a high rate. When I stopped them taking my $400 they increased interest to 4.75%. 11 years as a customer. Scum.

Borrowed from ME in 2001, the interest rate at the time was competitive as an owner occupier the interest rate currently (July 2020) is 4.47%. Conversations with ME about the interest rate have been to no avail and the costs involved in refinancing have made the option unviable. I have always made repayments on time and have a spotless credit report. Never again.

For an investment property loan ME was absolutely a pain to deal with. At the end of my initial term I wanted to continue with interest only payments. I submitted many documents over after their many requests over several weeks then to be rejected.

We have been trying to get rate reduction correspondence sent out over the past 2 months. We need this information for both our accountant and the ATO. Five times we have rung and messaged Me bank to ask why we haven't received mail that was promised to be sent out via express post, only to be told it was never ever coded into the system. but they will message you to say it has been posted numerous times. We have also rung and emailed 4 times asking for redraw monies to be reversed only to be told again it was never ever coded into system......

Been with ME for a while now, place money into mortgage account to draw down the abominable interest rate they charge.
Logged into my account and found they had taken $3500 without a single word, then I receive a letter in the mail stating that they’ve made changes to their withdrawal facility. They think I’m at risk of withdrawing all my money and I would get into financial stress.

It states the only change is the degree to which I can dip back into my loan for funds. My new redraw amount is now $.

I will be paying off my home loan and moving all my money to another bank. I suggest others do this as well as I can no longer trust ME. As far as I’m concerned this is fraud.

took money from my redraw no notice no contact, the people you speak to after hours on the phone, just spin what they have been told, this bank is just like the big banks now, they need to be investigated wirth a royal commission, Mark,

During this coronavirus pandemic where bank customers may need to access their own funds ME Bank have just swept through a large number of their customers' offset accounts and taken significant sums of money with no warning and paid that off against their home loan - apparently sending a letter out that was way too late to warn anyone what they were going to do (I haven't received mine) and no doubt deliberately planned that way. Money that was part of my nest egg in case of a rainy day.

I am now retired and have banked with them for many year...

I have been a customer with Me Bank for over thirty years. Noticed last week about redraw issues with our two home loans.. I rang the day it was adjusted and got treated like an idiot ... Just because I am on a disability pension doesn't mean I am on life support and brain dead. Our second issue, they were going to reduce our interest rates on both our loans as well or we were going to go to another bank... Still waiting for our rate reductions 3 weeks later... Me bank have no respect or regard for customers ... they treat customers with disab...

Money missing from our redraw account. When I asked where it is? Because it wasn’t in our savings account and it didn’t come off the principal. They said “it had been absorbed into the loan” bloody thieves.

Received a letter today telling me that my available redraw had been reduced over $10k but that quote".... the total amount outstanding and the time remaining on your home loan all remain the same." That is in spite of paying well over the minimum payment required for over 2 years. I will be complaining to Australian Financial Complaints Authority. I am just flabberghasted that a bank can decide to more or less take your extra funds without permission!

Raise interest rate a month after signing up but lie and say they won't if you purchase their "member package", lost my paperwork prior to settlement which delayed it by days, delay processing your pay so you can't organise direct debits, send texts you have missed a mortgage payment when you haven't, statements don't accurately reflect each other even though all accounts are with Me. Will keep you in the phone forever and then laugh at you when you question their system their banking ap has constant glitches and is never up to date. I seriously regret going with them and will bail as soon as possible.

Delay! Delay! Delay! Get used to those words. This is the worst bank we have ever had to deal with, they charge numerous fees and give zero service, the terms of the loan were even incorrect, eg. frequency of repayment, fixed or variable. You can do bank to bank transfer out of their accounts, but don’t try to transfer in, they are NOT registered for that service. They outsource valuations, their solicitors, all with added fees. They do not communicate, they charge heaps and give worthless service.