ME Bank Home Loans
mebank.com.au1.6
138 reviews
PositivevsNegative
11% · 15118 · 86%
Loan TypeFixed Rate and Variable Rate (21)
Loan used for
- First Home (8)
- Second Home (6)
- Investment Property (5)
- Renovation
- Refinancing
- Home Construction (2)
Loan Term22.214 years
Transparency
1.1 (18)
Customer Service
1.3 (20)
Application Process
1.8 (16)
Timeliness
1.4 (16)
Online Tools
1.5 (8)
Reviews
Ann 2 posts
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Dreadful and unethical
Appalling customer service ridiculous security screening making it impossible to speak to the bank about my loan, variable intetest rate set at 8.7% after coming off fixed which was 2% higher than the ME advertised variable, unable to get past security to request adjustment to rate, am leaving ME going to Macquarie where customer service has been A1, transfer of mortgage to Macquarie set for 14th March delayed by a month by ME claiming I had requested the delay! Unbelievable and once again unable to speak to a service representative as they wouldnt pass me on the security check- ME bank is a company run by unethical charlatans and liars dont go near them Show detailsMark Greater Melbourne (Outer), VIC 9 posts
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What happened to ME BANK??
Our Mobile Bank manager was pretty much incompetent or so poorly trained that we missed our settlement by 3 months, costing us $13,000.AFCA offered us $2,000 compensation which we decided to accept otherwise we were told we'd get zero, can you believe that?
Being threatened by the Complaints Authority.
ME BANK was a great bank ten years ago, but they have REALLY gone to the garbage tip imo. Show details
Customer Service
Ankush C. Greater Melbourne (Outer), VIC 6 posts
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Dodgy bank Beware
Hi all terms and condition of this bank is against customer. I ended up loosing 2200 dollar while having money in offset account. Do not trust there offset account l. They charge interest by making it extremely tricky for customers. Dodgy dodgy. I have also made a complaint to AFCA ,let’s see what happens Show detailsbrendan h.
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Loyal customer hit with high home interest rate
Had 4 loans with me bank never missed a payment now last loan is under $100000They have put this loan on 8.57 %
Loyalty don’t think so
Feel a bit stupid to think loyalty in todays world Show details
ME (Members Equity) Bank DM
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Hi Brendan, thanks for taking the time to submit this review. We'd love the opportunity to discuss your interest rate further and we have a dedicated Rates team that we can organise to get in touch wi... Read more
th you, to discuss your rate and the rates that we're able to offer. Therefore, if you can please send ME a private message through Product Review with your mobile number and we can organise for one of our rates specialists to get in touch. Otherwise, please don't hesitate to call ME on 13 15 63 or send ME a secure email through your internet banking by clicking 'Messages' to organise for our Rates team to reach out to you. - NickDorothy S. Metropolitan Adelaide, SA 4 posts
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ME BANK TOTALLY LACKING IN CUSTOMER SERVICE
We have been loyal customers with ME Bank for over a decade and are currently in the process of selling our property. Due to an administrative oversight by our real estate agent, we are now running behind schedule with the preparation of the relevant paperwork. Upon following up ME Bank today, it appears that the settlement will most likely be delayed as they are unwilling to assist with our mortgage discharge to coincide with settlement date. No empathy or care factor has been displayed and the ME representative that I spoke to today seeme... Read mored totally unphased that the delay would cause extreme disruption to multiple parties. This is so disappointing considering our long term relationship. ME Bank needs to display more flexibility and willingness to assist customers if they are to survive into the future. If settlement is delayed, we will have no choice but to report this situation to AFCA so that others do not find themselves in a similar situation. Shame on you ME Bank - what a shame you have been taken over by Bank of Queensland as it has certainly not been a good move for your customers!Customer Service
NAV Sydney, NSW 4 posts
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Disturbing Home Loan Experience
This has been the worst experience by far. Please be aware that this is an online only small bank which has outsourced some critical documentation and assessment services. This causes major delays. Customer service is plain bad. They don't honor the turn around times, do malpractices and bypass regulations to complete work when there are delays. We have had a package loan(existing mortgage refinance and construction loan on top) with this bank and it has been a nightmare ever since. They simply shouldn't be allowed in the business. There contac... Read moret centers take customers for a joke. After we got handover of the property, we negotiated a lower rate with one of home loan reps which was informed to us in writing but then days later, someone updated our file and increased the rate without a formal notification. This was then corrected after we chased the bank. The property valuation is outsourced and is a joke as you have to wait for 2 weeks at a minimum to get the valuation guys moving. Finally, we are now trying to get a discharge and its a pain again. The customer center cuts our call everytime and we haven't been given a simple form yet.ME (Members Equity) Bank DM
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Hi NAV, I'm really sorry to hear about the experience that you've had with ME and I would like to sincerely apologise for the inconvenience caused with this. We'd like the opportunity to investigate t... Read more
his as a priority, however I'm afraid that we're not able to look into your account over Product Review as it is unsecure. Therefore, please don't hesitate to submit this review as official feedback through our website here: mebank.com.au/home/contact-us/customer-feedback-form/ and this will be sent through to our dedicated resolution team, who will be in touch within 2 business days to discuss this further with you. - NickJimbo 2 posts
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ME provides the opposite of customer service
last year ME Bank stuffed up my redraw facility. Now I have been on hold for an hour so far because they do not answer their phones, and you have to request a loan discharge form over the phone. Forget doing business with this worthless lot. Show detailsTransparencyCustomer ServiceApplication ProcessTimeliness
Michelle F. Greater Melbourne (Inner), VIC
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Hopeless bank as once existing customer. Been unable to update my home loan. It’s been six weeks and 3rd attempt
3 times I have tried to reduce my rate for my homeland. Currently awaiting paperwork to be emailed and so far it’s been six weeks. Very unhelpful and very slow to help you reduce your home loan rate but quick to ring if my credit card is overdue. Very frustrating and hopeless bank once you are an existing customer Show detailsAngry customer
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Worst bank and customer service
Did a construction loan with ME Bank, sent application through for stage one payment as well as requested documents for the bank to be told it’s been completed and funds will be in building account in 24 hours to then receive a call a week later saying we can’t pay the builder due to a discrepancy with no explanation or detailed reason why. I have been calling everyday for the past month to be told the same thing over and over again that a team leader will call me, I am get to receive any phone call from the team leader or any explanation of what is going on even though we have settled the loan more then 2 months ago. Do not waste you time with this bank! Show detailsRobert Saunders Melbourne 3 posts
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Messed around
Had verbal pre-approval from an ME representative to buy a house more than a year ago. Good loyal client with strong savings record. Borrowing well within limits. Permanent, covid-safe job. Recently successfully bid at auction, subject to finance (14 days). ME messed us around for 5 weeks and then finally said no. No real explanation, nothing in writing.Many others would have lost their deposit at that point. Fortunately a rival bank has been very helpful. Stress was increased by a lack of communication. We had to do all the following up with ... Read moreME, and each time were just given more hoops to jump through. The representative we dealt with was pleasant enough, but clearly some faceless person 'higher up' just wasn't interested in customer service and simply did not listen. Processes need to be drastically redesigned. Hoping someone from ME will read this and take notice.
Greg
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Disgraceful bank
Mebank ripped me off, charging $400 on top of a high rate. When I stopped them taking my $400 they increased interest to 4.75%. 11 years as a customer. Scum. Show detailsBernie 4 posts
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Interest rates remains high
Borrowed from ME in 2001, the interest rate at the time was competitive as an owner occupier the interest rate currently (July 2020) is 4.47%. Conversations with ME about the interest rate have been to no avail and the costs involved in refinancing have made the option unviable. I have always made repayments on time and have a spotless credit report. Never again. Show detailsHerb M. 26 posts
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Good initial offer BUT difficult and extremely time consuming communications
For an investment property loan ME was absolutely a pain to deal with. At the end of my initial term I wanted to continue with interest only payments. I submitted many documents over after their many requests over several weeks then to be rejected. Show detailsApplication Process
alison98 Perth, WA 4 posts
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Call centre staff rude and incompetent
We have been trying to get rate reduction correspondence sent out over the past 2 months. We need this information for both our accountant and the ATO. Five times we have rung and messaged Me bank to ask why we haven't received mail that was promised to be sent out via express post, only to be told it was never ever coded into the system. but they will message you to say it has been posted numerous times. We have also rung and emailed 4 times asking for redraw monies to be reversed only to be told again it was never ever coded into system...... Read more.Why is the call centre taking calls and never entering or coding it into the system .... but the worse thing of all is l stated l was a loyal customer of nearly 30 years and on a disability pension only to be laughed at and belittled. Absolute contempt for there customers able or disabled. I am sick of getting discriminated against by this Bank and its call centre. They really need to be held accountable for there poor attitude and treatment of all customers whether disabled or able bodied..mark Gearaldton 5 posts
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they have taken money from my account,
took money from my redraw no notice no contact, the people you speak to after hours on the phone, just spin what they have been told, this bank is just like the big banks now, they need to be investigated wirth a royal commission, Mark, Show detailsTransparencyCustomer Service
mark
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can we make a class action Mark,
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Left a customer feedback as well but they never do anything. There practices are perhaps legal but extremely unfair to customer. I do t know how they can still charge interest when money was in offset account