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ME Bank Home Loans
Terrible terrible and terrible
I’ve been with ME for 20 years. It has taken 4 months and still waiting. For top up approval I have equity in house it’s a very small top up for home improvements. I would not recommend my worst enemy to use this organisation
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateMarch 2022
- Loan used forRenovation
Andy
Please don’t make things worse. It’s my experience shared on a review site. I’m just sharing my experience. Need to be a lot shaper ME the wheel is squeaky.
Lip service is cheap? It’s sad that organisation’s like ME pass the buck ?
To many silver bullets and shining knights in this organisation that are going to make it happened. Andy 4 mths is a joke
S...
- 2 reviews
- 5 likes
Bad Bank, Cash Back offer never paid, Don't believe in Cash Back Offer
I have been offered a $3K cash back 24 hrs after settlement; after settlement they told me that the offer will be paid 3 month after settlement; after 3 months they did not paid the offer.
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeSplit
- Loan used forRefinancing
Hi Oscar, I'm really sorry to hear that this cash back has yet to be paid and I would like to sincerely apologise for the inconvenience caused. We'd love to look into this further, however I'm afraid ...
Read moreas Product Review isn't secure, we're not able to bring up your accounts here. Therefore if you can please call ME on 13 15 63 or send ME a secure email through your internet banking by clicking 'Messages' and we can look into this ASAP - Nick
I did it Nick, I have been sending my complains through internet banking - messages, all I received is a lies and more lies regarding this cash back that have never been paid.
I'm really sorry to hear that Oscar and again, I would like to sincerely apologise for the experience that you've had with ME.
As I mentioned, I'm afraid that I'm not able to bring up your account ...
Read moreover Product Review but if you would like to submit an official complaint in regard to this, please don't hesitate to do so through our website here: mebank.com.au/home/contact-us/customer-feedback-form/ and this will go through to our ResolveME team who will be in touch within 2 business days to look into this further. - Nick
Worst bank and customer service
Did a construction loan with ME Bank, sent application through for stage one payment as well as requested documents for the bank to be told it’s been completed and funds will be in building account in 24 hours to then receive a call a week later saying we can’t pay the builder due to a discrepancy with no explanation or detailed reason why. I have been calling everyday for the past month to be told the same thing over and over again that a team leader will call me, I am get to receive any phone call from the team leader or any explanation of what is going on even though we have settled the loan more then 2 months ago. Do not waste you time with this bank!
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateAugust 2020
- Loan used forHome Construction
- 5 reviews
- 6 likes
Do Not Get A Home Loan With This Bank
Received a letter today telling me that my available redraw had been reduced over $10k but that quote".... the total amount outstanding and the time remaining on your home loan all remain the same." That is in spite of paying well over the minimum payment required for over 2 years. I will be complaining to Australian Financial Complaints Authority. I am just flabberghasted that a bank can decide to more or less take your extra funds without permission!
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forRefinancing
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Questions & Answers
Hi. which one is quicker - processing a new construction loan or processing our release paper?
Hi there! So that we can follow these matters up for you, can you please give ME a call on 13 15 63. - Jeremy
once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks
Get an answer from our members and ME (Members Equity) Bank representatives
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Extra Information
Great customer service and product
Stress free and convenient.
Highly recommend Mark Yeo
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I'm sorry to hear about this experience you've had recently with ME. I can't look into what may be occurring with the Top-up approval here due to security purposes. But, if you can let ME know in a pr...
Read moreivate message your full name and contact number, we'll be able to escalate this issue through to the relevant team and hopefully get this sorted once and for all for you. - Andy