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ME Bank Home Loans

ME Bank Home Loans

1.6 from 123 reviews · View Statistics

Reviews

1.5
14 reviews
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Oscar A.
Oscar A.Sydney, NSW
  • 2 reviews
  • 5 likes

Bad Bank, Cash Back offer never paid, Don't believe in Cash Back Offer

published

I have been offered a $3K cash back 24 hrs after settlement; after settlement they told me that the offer will be paid 3 month after settlement; after 3 months they did not paid the offer.

  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeSplit
  • Loan used forRefinancing
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
Oscar A.
Oscar A.

I did it Nick, I have been sending my complains through internet banking - messages, all I received is a lies and more lies regarding this cash back that have never been paid.

ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Caitlin T.
Caitlin T.
  • 2 reviews

Slow Service and Outdated Application Process

published

ME Bank is great for banking however they do not excel with home loans. Lower interest rate than the big 4 but you pay the price with the wait times and outdated application process. We had to send our pre-approval application via mail which significantly delayed the process. After 4 weeks, several emails requesting updates on our progress and false promises that the wait times were ‘getting shorter’ our mobile banker finally looked at our application and requested more documents as the ones we sent were now too old. We ceased our application with ME and went to Macquarie who completed our pre-approval in 3 business days. Look elsewhere!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan Start DateDecember 2021
  • Loan used forFirst Home
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Rhino
RhinoGreater Melbourne (Outer), VIC
  • 2 reviews

Still stressed by the experience

published

Had many problems including a change of their system no longer withdrawing loan amount from linked account, talking to representatives who provided false information and these resulted in extra payments and default notices. Also took 13 thousand off the money sitting on top mortgage without notice. Closed accounts without any communication- very stressful.

  • Transparency
  • Customer Service
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Jimbo
Jimbo
  • 2 reviews
  • 3 likes

ME provides the opposite of customer service

published

last year ME Bank stuffed up my redraw facility. Now I have been on hold for an hour so far because they do not answer their phones, and you have to request a loan discharge form over the phone. Forget doing business with this worthless lot.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateDecember 2001
  • Loan used forFirst Home
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Michelle F.
Michelle F.Greater Melbourne (Inner), VIC

Hopeless bank as once existing customer. Been unable to update my home loan. It’s been six weeks and 3rd attempt

published

3 times I have tried to reduce my rate for my homeland. Currently awaiting paperwork to be emailed and so far it’s been six weeks. Very unhelpful and very slow to help you reduce your home loan rate but quick to ring if my credit card is overdue. Very frustrating and hopeless bank once you are an existing customer

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
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Stan M.
Stan M.South East Queensland, QLD

Incompetent and arrogant. Don't fall for the cool marketing image!

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan Start DateNovember 2018
  • Loan used forFirst Home
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Scott M
Scott MSunshine Coast
  • 12 reviews
  • 8 likes

Started out great!! Have become bad!!!

published
  • Customer Service
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
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Worst bank and customer service

published

Did a construction loan with ME Bank, sent application through for stage one payment as well as requested documents for the bank to be told it’s been completed and funds will be in building account in 24 hours to then receive a call a week later saying we can’t pay the builder due to a discrepancy with no explanation or detailed reason why. I have been calling everyday for the past month to be told the same thing over and over again that a team leader will call me, I am get to receive any phone call from the team leader or any explanation of what is going on even though we have settled the loan more then 2 months ago. Do not waste you time with this bank!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateAugust 2020
  • Loan used forHome Construction
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Robert Saunders
Robert SaundersMelbourne
  • 2 reviews
  • 1 like

Messed around

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
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Disgraceful bank

published

Mebank ripped me off, charging $400 on top of a high rate. When I stopped them taking my $400 they increased interest to 4.75%. 11 years as a customer. Scum.

  • Transparency
  • Customer Service
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
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LadyWriterOnTheScreen
LadyWriterOnTheScreenGreater Melbourne (Outer), VIC
  • 5 reviews
  • 6 likes

Do Not Get A Home Loan With This Bank

published

Received a letter today telling me that my available redraw had been reduced over $10k but that quote".... the total amount outstanding and the time remaining on your home loan all remain the same." That is in spite of paying well over the minimum payment required for over 2 years. I will be complaining to Australian Financial Complaints Authority. I am just flabberghasted that a bank can decide to more or less take your extra funds without permission!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRefinancing
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Linda W.
Linda W.Canberra 2600, ACT
  • 4 reviews
  • 1 like

Absolutely terrible - will raise your interest rate as soon as they can

published

Raise interest rate a month after signing up but lie and say they won't if you purchase their "member package", lost my paperwork prior to settlement which delayed it by days, delay processing your pay so you can't organise direct debits, send texts you have missed a mortgage payment when you haven't, statements don't accurately reflect each other even though all accounts are with Me. Will keep you in the phone forever and then laugh at you when you question their system their banking ap has constant glitches and is never up to date. I seriously regret going with them and will bail as soon as possible.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateOctober 2018
  • Loan used forFirst Home
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Home Loans

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SERIOUSLY! DO NOT TOUCH!!

published

Delay! Delay! Delay! Get used to those words. This is the worst bank we have ever had to deal with, they charge numerous fees and give zero service, the terms of the loan were even incorrect, eg. frequency of repayment, fixed or variable. You can do bank to bank transfer out of their accounts, but don’t try to transfer in, they are NOT registered for that service. They outsource valuations, their solicitors, all with added fees. They do not communicate, they charge heaps and give worthless service.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
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Questions & Answers

EyeDee
EyeDeeasked

Hi. which one is quicker - processing a new construction loan or processing our release paper?

1 answer
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Hi there! So that we can follow these matters up for you, can you please give ME a call on 13 15 63. - Jeremy

Sam D.
Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

Get an answer from our members and ME (Members Equity) Bank representatives

Extra Information

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Susan Dhu

Amazing service

by Susan Dhu on 16 Aug 2022
Customer service was brilliant. Maddie and the team were always ready to answer questions or help with document uploads, even helping after usual work... Read full review

Srikanth

Excellent service

by Srikanth on 15 Aug 2022
Excellent customer service with regular updates on the different steps of the process, so basically I don't need to ask.... Read full review

Joanna D.

Great service

by Joanna D. on 15 Aug 2022
Dealing with Lendi was easy and the staff were friendly and helpful, and kept me updated through the process of my refinance.... Read full review

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