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ME Bank Home Loans

ME Bank Home Loans

1.6 from 123 reviews · View Statistics

Reviews

1.3
44 reviews
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David C.
David C.Sydney, NSW
  • 4 reviews

Stay Away, The Worst Lender I Have Encountered

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forRefinancing
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
David C.
David C.
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Poor communication

published

It was almost impossible to speak to a staff member when our fixed loan expired. I rang several times then sent 2 emails and no phone call prior to our loan expiry. I would not recommend. No service provided.

  • Transparency
  • Customer Service
  • Incentivised Review No
  • Loan TypeFixed Rate
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Terrible terrible and terrible

published

I’ve been with ME for 20 years. It has taken 4 months and still waiting. For top up approval I have equity in house it’s a very small top up for home improvements. I would not recommend my worst enemy to use this organisation

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateMarch 2022
  • Loan used forRenovation
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Andy
Please don’t make things worse. It’s my experience shared on a review site. I’m just sharing my experience. Need to be a lot shaper ME the wheel is squeaky.

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Rhino
RhinoGreater Melbourne (Outer), VIC
  • 2 reviews

Still stressed by the experience

published

Had many problems including a change of their system no longer withdrawing loan amount from linked account, talking to representatives who provided false information and these resulted in extra payments and default notices. Also took 13 thousand off the money sitting on top mortgage without notice. Closed accounts without any communication- very stressful.

  • Transparency
  • Customer Service
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Roger P.
Roger P.Sydney, NSW

Hopeless

published

28 days to discharge a loan - it took half that time to get a new one approved.
When I called to check they were unable to find the discharge request.

  • Incentivised Review No
  • Loan TypeVariable Rate
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Alex
AlexSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Worst bank experience in 25 years

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateJune 2019
  • Loan used forInvestment Property
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Jimbo
Jimbo
  • 2 reviews
  • 3 likes

ME provides the opposite of customer service

published

last year ME Bank stuffed up my redraw facility. Now I have been on hold for an hour so far because they do not answer their phones, and you have to request a loan discharge form over the phone. Forget doing business with this worthless lot.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateDecember 2001
  • Loan used forFirst Home
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Jim M.
Jim M.Sydney, NSW

rubbish waiting times

published

hold times beyound 30 minutes???? due to high call volumes???? When you want to email your issue, theres a comment, due to high volumes of queries, there may be delays.....go figure hire more staff. For a banking icompany, very poor customer support

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
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PamA
PamASouth East Queensland, QLD

Waiting and waiting for my home loan to be corrected

published

Refixed my home loan with ME Bank after three attempted phone calls to get through (eventually just waiting and waiting which isn't easy when you have things to do). After a long phone call to fix it, it's 12 days later and nothing has happened. I'm still being charged the higher old rate and the money I added into my home loan hasn't been absorbed into it. And despite sending two emails, I'm stuck with making another dreaded phonecall and waiting endlessly again. Doesn't make life easy for working people that they only take calls during the same working hours that their clients work. Go somewhere else if you're looking for good service!

  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forRefinancing
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Customer service does not exist

published

When trying to close out mortgages there is always a delay even after being given six weeks notice. Each time they have blamed someone else however taking the opportunity to charge the extra interest. This has happened three times. It appears to be a trend.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forInvestment Property
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Heath
HeathSydney
  • 6 reviews
  • 7 likes
  • Verified

Frustrating customer service

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateOctober 2017
  • Loan used forInvestment Property
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FirstLast Time Customer
FirstLast Time CustomerGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

No Frills No Service Bank

published
  • Transparency
  • Customer Service
  • Incentivised Review No
  • Loan TypeVariable Rate
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Home Loans

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Michelle F.
Michelle F.Greater Melbourne (Inner), VIC

Hopeless bank as once existing customer. Been unable to update my home loan. It’s been six weeks and 3rd attempt

published

3 times I have tried to reduce my rate for my homeland. Currently awaiting paperwork to be emailed and so far it’s been six weeks. Very unhelpful and very slow to help you reduce your home loan rate but quick to ring if my credit card is overdue. Very frustrating and hopeless bank once you are an existing customer

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
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Sal
SalMetropolitan Adelaide, SA
  • 3 reviews
  • 3 likes

Most expensive rates in the country

published

Just got a letter saying my home loan rate is increasing to 4.3% . Logged into internet banking to call and get pictures of fake chattering teeth . Are your customers a joke to you.

  • Transparency
  • Customer Service
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
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D Taranto
D TarantoSydney, NSW
  • 4 reviews
  • 4 likes

Hopeless customer service at this bank!

published

I am now refinancing with another bank after the poor I received from Me Bank last year. I have a home investment loan with them which I had to pause repayments during Covid restrictions. Due to the poor training of their call centre staff, I was treated like I was in default and you always wait at least 20 minutes to talk to someone. I lodged a complaint with the banking ombudsman and in the end, they offered $200 to settle my complaint.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateNovember 2015
  • Loan used forInvestment Property
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Questions & Answers

EyeDee
EyeDeeasked

Hi. which one is quicker - processing a new construction loan or processing our release paper?

1 answer
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Hi there! So that we can follow these matters up for you, can you please give ME a call on 13 15 63. - Jeremy

Sam D.
Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

Get an answer from our members and ME (Members Equity) Bank representatives

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