ME Bank Home Loans

ME Bank Home Loans

mebank.com.au
ME Bank Home Loans
1.6

138 reviews

PositivevsNegative
11% · 15118 · 86%

Loan TypeFixed Rate (2) and Variable Rate (16)
Loan used for
  • First Home (9)
  • Second Home (7)
  • Investment Property
  • Renovation
  • Refinancing
  • Home Construction (2)
Loan Term23.583 years
Transparency
1.1 (16)
Customer Service
1.2 (17)
Application Process
1.7 (14)
Timeliness
1.5 (15)
Online Tools
1.6 (9)

Reviews

18 reviews
Ann
Ann2 posts
 

Dreadful and unethical

Appalling customer service ridiculous security screening making it impossible to speak to the bank about my loan, variable intetest rate set at 8.7% after coming off fixed which was 2% higher than the ME advertised variable, unable to get past security to request adjustment to rate, am leaving ME going to Macquarie where customer service has been A1, transfer of mortgage to Macquarie set for 14th March delayed by a month by ME claiming I had requested the delay! Unbelievable and once again unable to speak to a service representative as they wouldnt pass me on the security check- ME bank is a company run by unethical charlatans and liars dont go near them Show details
Alice J.
Alice J.Greater Melbourne (Inner), VIC2 posts
 

Go elsewhere

ME made an error in our credit report, which they admitted to. We needed it rectified and an email sent stating the fact as we were refinancing and our broker needed it amended. 10 phone calls in 15 days, everyone advising me it has been escalated and I will hear from someone within 2 days, it never happens, I then call again, to be told the same stories again. Our problem has not been rectified as yet.
They have the worst communication I have experienced.
Needless to say, we will be moving our home loan to another lender. Show details
Online Tools
ME (Members Equity) Bank
ME (Members Equity) Bank   DM   
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Ankush C.
Ankush C.Greater Melbourne (Outer), VIC6 posts
 

Dodgy bank Beware

Hi all terms and condition of this bank is against customer. I ended up loosing 2200 dollar while having money in offset account. Do not trust there offset account l. They charge interest by making it extremely tricky for customers. Dodgy dodgy. I have also made a complaint to AFCA ,let’s see what happens Show details
Ankush C.
Ankush C.  
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Left a customer feedback as well but they never do anything. There practices are perhaps legal but extremely unfair to customer. I do t know how they can still charge interest when money was in offset account

brendan h.
brendan h.
 

Loyal customer hit with high home interest rate

Had 4 loans with me bank never missed a payment now last loan is under $100000
They have put this loan on 8.57 %
Loyalty don’t think so
Feel a bit stupid to think loyalty in todays world Show details
ME (Members Equity) Bank
ME (Members Equity) Bank   DM   
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NAV
NAVSydney, NSW4 posts
 
ME (Members Equity) Bank
ME (Members Equity) Bank   DM   
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Jimbo
Jimbo2 posts
 

ME provides the opposite of customer service

last year ME Bank stuffed up my redraw facility. Now I have been on hold for an hour so far because they do not answer their phones, and you have to request a loan discharge form over the phone. Forget doing business with this worthless lot. Show details
Transparency
Customer Service
Application Process
Timeliness
Michelle F.
Michelle F.Greater Melbourne (Inner), VIC
 

Hopeless bank as once existing customer. Been unable to update my home loan. It’s been six weeks and 3rd attempt

3 times I have tried to reduce my rate for my homeland. Currently awaiting paperwork to be emailed and so far it’s been six weeks. Very unhelpful and very slow to help you reduce your home loan rate but quick to ring if my credit card is overdue. Very frustrating and hopeless bank once you are an existing customer Show details
Angry customer
Angry customer
 

Worst bank and customer service

Did a construction loan with ME Bank, sent application through for stage one payment as well as requested documents for the bank to be told it’s been completed and funds will be in building account in 24 hours to then receive a call a week later saying we can’t pay the builder due to a discrepancy with no explanation or detailed reason why. I have been calling everyday for the past month to be told the same thing over and over again that a team leader will call me, I am get to receive any phone call from the team leader or any explanation of what is going on even though we have settled the loan more then 2 months ago. Do not waste you time with this bank! Show details
Mike T.
Mike T.2 posts
 

Absolutely disappointing!!

Long waits on the phone, online app is very basic and crashes all the time, very long time to process requests. I was expecting good customer service because it's a small bank but overall it's been very disappointing Show details
Robert Saunders
Robert SaundersMelbourne3 posts
 
Greg
Greg
 

Disgraceful bank

Mebank ripped me off, charging $400 on top of a high rate. When I stopped them taking my $400 they increased interest to 4.75%. 11 years as a customer. Scum. Show details
Bernie
Bernie4 posts
 

Interest rates remains high

Borrowed from ME in 2001, the interest rate at the time was competitive as an owner occupier the interest rate currently (July 2020) is 4.47%. Conversations with ME about the interest rate have been to no avail and the costs involved in refinancing have made the option unviable. I have always made repayments on time and have a spotless credit report. Never again. Show details
mark
markGearaldton5 posts
 

they have taken money from my account,

took money from my redraw no notice no contact, the people you speak to after hours on the phone, just spin what they have been told, this bank is just like the big banks now, they need to be investigated wirth a royal commission, Mark, Show details
Transparency
Customer Service
mark
mark  
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can we make a class action Mark,

Brett
BrettGreater Melbourne (Metropolitan), VIC
 

Thieves

Money missing from our redraw account. When I asked where it is? Because it wasn’t in our savings account and it didn’t come off the principal. They said “it had been absorbed into the loan” bloody thieves. Show details
Application Process
Linda W.
Linda W.Canberra 2600, ACT4 posts
 

Absolutely terrible - will raise your interest rate as soon as they can

Raise interest rate a month after signing up but lie and say they won't if you purchase their "member package", lost my paperwork prior to settlement which delayed it by days, delay processing your pay so you can't organise direct debits, send texts you have missed a mortgage payment when you haven't, statements don't accurately reflect each other even though all accounts are with Me. Will keep you in the phone forever and then laugh at you when you question their system their banking ap has constant glitches and is never up to date. I seriously regret going with them and will bail as soon as possible. Show details

Details

CategoryHome Loans
Business TypeBank
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