ME Bank Home Loans
mebank.com.au138 reviews
- First Home (9)
- Second Home (7)
- Investment Property
- Renovation
- Refinancing
- Home Construction (2)
Reviews
Dreadful and unethical
Appalling customer service ridiculous security screening making it impossible to speak to the bank about my loan, variable intetest rate set at 8.7% after coming off fixed which was 2% higher than the ME advertised variable, unable to get past security to request adjustment to rate, am leaving ME going to Macquarie where customer service has been A1, transfer of mortgage to Macquarie set for 14th March delayed by a month by ME claiming I had requested the delay! Unbelievable and once again unable to speak to a service representative as they wouldnt pass me on the security check- ME bank is a company run by unethical charlatans and liars dont go near them Show detailsGo elsewhere
ME made an error in our credit report, which they admitted to. We needed it rectified and an email sent stating the fact as we were refinancing and our broker needed it amended. 10 phone calls in 15 days, everyone advising me it has been escalated and I will hear from someone within 2 days, it never happens, I then call again, to be told the same stories again. Our problem has not been rectified as yet.They have the worst communication I have experienced.
Needless to say, we will be moving our home loan to another lender. Show details
Dodgy bank Beware
Hi all terms and condition of this bank is against customer. I ended up loosing 2200 dollar while having money in offset account. Do not trust there offset account l. They charge interest by making it extremely tricky for customers. Dodgy dodgy. I have also made a complaint to AFCA ,let’s see what happens Show detailsLeft a customer feedback as well but they never do anything. There practices are perhaps legal but extremely unfair to customer. I do t know how they can still charge interest when money was in offset account
Loyal customer hit with high home interest rate
Had 4 loans with me bank never missed a payment now last loan is under $100000They have put this loan on 8.57 %
Loyalty don’t think so
Feel a bit stupid to think loyalty in todays world Show details
Hi Brendan, thanks for taking the time to submit this review. We'd love the opportunity to discuss your interest rate further and we have a dedicated Rates team that we can organise to get in touch wi... Read more
th you, to discuss your rate and the rates that we're able to offer. Therefore, if you can please send ME a private message through Product Review with your mobile number and we can organise for one of our rates specialists to get in touch. Otherwise, please don't hesitate to call ME on 13 15 63 or send ME a secure email through your internet banking by clicking 'Messages' to organise for our Rates team to reach out to you. - NickDisturbing Home Loan Experience
This has been the worst experience by far. Please be aware that this is an online only small bank which has outsourced some critical documentation and assessment services. This causes major delays. Customer service is plain bad. They don't honor the turn around times, do malpractices and bypass regulations to complete work when there are delays. We have had a package loan(existing mortgage refinance and construction loan on top) with this bank and it has been a nightmare ever since. They simply shouldn't be allowed in the business. There contac... Read moret centers take customers for a joke. After we got handover of the property, we negotiated a lower rate with one of home loan reps which was informed to us in writing but then days later, someone updated our file and increased the rate without a formal notification. This was then corrected after we chased the bank. The property valuation is outsourced and is a joke as you have to wait for 2 weeks at a minimum to get the valuation guys moving. Finally, we are now trying to get a discharge and its a pain again. The customer center cuts our call everytime and we haven't been given a simple form yet.Hi NAV, I'm really sorry to hear about the experience that you've had with ME and I would like to sincerely apologise for the inconvenience caused with this. We'd like the opportunity to investigate t... Read more
his as a priority, however I'm afraid that we're not able to look into your account over Product Review as it is unsecure. Therefore, please don't hesitate to submit this review as official feedback through our website here: mebank.com.au/home/contact-us/customer-feedback-form/ and this will be sent through to our dedicated resolution team, who will be in touch within 2 business days to discuss this further with you. - NickME provides the opposite of customer service
last year ME Bank stuffed up my redraw facility. Now I have been on hold for an hour so far because they do not answer their phones, and you have to request a loan discharge form over the phone. Forget doing business with this worthless lot. Show detailsHopeless bank as once existing customer. Been unable to update my home loan. It’s been six weeks and 3rd attempt
3 times I have tried to reduce my rate for my homeland. Currently awaiting paperwork to be emailed and so far it’s been six weeks. Very unhelpful and very slow to help you reduce your home loan rate but quick to ring if my credit card is overdue. Very frustrating and hopeless bank once you are an existing customer Show detailsWorst bank and customer service
Did a construction loan with ME Bank, sent application through for stage one payment as well as requested documents for the bank to be told it’s been completed and funds will be in building account in 24 hours to then receive a call a week later saying we can’t pay the builder due to a discrepancy with no explanation or detailed reason why. I have been calling everyday for the past month to be told the same thing over and over again that a team leader will call me, I am get to receive any phone call from the team leader or any explanation of what is going on even though we have settled the loan more then 2 months ago. Do not waste you time with this bank! Show detailsAbsolutely disappointing!!
Long waits on the phone, online app is very basic and crashes all the time, very long time to process requests. I was expecting good customer service because it's a small bank but overall it's been very disappointing Show detailsMessed around
Had verbal pre-approval from an ME representative to buy a house more than a year ago. Good loyal client with strong savings record. Borrowing well within limits. Permanent, covid-safe job. Recently successfully bid at auction, subject to finance (14 days). ME messed us around for 5 weeks and then finally said no. No real explanation, nothing in writing.Many others would have lost their deposit at that point. Fortunately a rival bank has been very helpful. Stress was increased by a lack of communication. We had to do all the following up with ... Read moreME, and each time were just given more hoops to jump through. The representative we dealt with was pleasant enough, but clearly some faceless person 'higher up' just wasn't interested in customer service and simply did not listen. Processes need to be drastically redesigned. Hoping someone from ME will read this and take notice.
Disgraceful bank
Mebank ripped me off, charging $400 on top of a high rate. When I stopped them taking my $400 they increased interest to 4.75%. 11 years as a customer. Scum. Show detailsInterest rates remains high
Borrowed from ME in 2001, the interest rate at the time was competitive as an owner occupier the interest rate currently (July 2020) is 4.47%. Conversations with ME about the interest rate have been to no avail and the costs involved in refinancing have made the option unviable. I have always made repayments on time and have a spotless credit report. Never again. Show detailsthey have taken money from my account,
took money from my redraw no notice no contact, the people you speak to after hours on the phone, just spin what they have been told, this bank is just like the big banks now, they need to be investigated wirth a royal commission, Mark, Show detailscan we make a class action Mark,
Thieves
Money missing from our redraw account. When I asked where it is? Because it wasn’t in our savings account and it didn’t come off the principal. They said “it had been absorbed into the loan” bloody thieves. Show detailsAbsolutely terrible - will raise your interest rate as soon as they can
Raise interest rate a month after signing up but lie and say they won't if you purchase their "member package", lost my paperwork prior to settlement which delayed it by days, delay processing your pay so you can't organise direct debits, send texts you have missed a mortgage payment when you haven't, statements don't accurately reflect each other even though all accounts are with Me. Will keep you in the phone forever and then laugh at you when you question their system their banking ap has constant glitches and is never up to date. I seriously regret going with them and will bail as soon as possible. Show detailsDetails
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Hi Alice, thanks for reaching out and I'm sorry to hear about this happening. If you can please send a private message with your full name and mobile number. I'll raise this with the necessary teams t... Read more
o investigate further and ensure the report has been corrected accordingly for you. - Andy