Name: ME Bank Home Loans
Rating: 1.5

Reviews

Marie - Cammeray Sydney, NSW 4 posts

Don't waste your time or money

I took out my first home loan with ME in 2000. For the first 15 years they were great however since their takeover they have been the worst bank I've ever had the displeasure to deal with. I've now secured a loan through another bank to move my investment property to and have spent over 4 hours on the phone today (and still waiting) to get a discharge form for my loan. No question why I'm moving to another bank... Show details

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ME (Members Equity) Bank DM 7d

Hi Marie, thanks for taking the time to send through this review. I'm really sorry to hear about the experience that you've had with ME recently and I would like to sincerely apologise for this. I'm a... Read more

fraid that we have been experiencing a high number of calls recently, which has increased our wait times, but I can confirm that we're working hard to get back to everyone as quickly as we can and reduce our call wait time and we are in the process of bringing in additional consultants to help with our wait time. So that we can organise for our Home Loan Specialists team to reach out to you to provide a discharge authority form, please don't hesitate to send ME a private message through Product Review with your mobile number and we'll be able to organise for this team to get in touch. Otherwise, please don't hesitate to submit your contact details through our website here: mebank.com.au/home/contact-us/customer-feedback-form/ and this will go through to our dedicated resolution team to get in touch with you ASAP. - Nick

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4.6 from 3,534 reviews

Mark Greater Melbourne (Outer), VIC 9 posts

2mo

What happened to ME BANK??

Our Mobile Bank manager was pretty much incompetent or so poorly trained that we missed our settlement by 3 months, costing us $13,000.
AFCA offered us $2,000 compensation which we decided to accept otherwise we were told we'd get zero, can you believe that?
Being threatened by the Complaints Authority.
ME BANK was a great bank ten years ago, but they have REALLY gone to the garbage tip imo. Show details

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Dorothy S. Metropolitan Adelaide, SA 4 posts

1y Verified

ME BANK TOTALLY LACKING IN CUSTOMER SERVICE

We have been loyal customers with ME Bank for over a decade and are currently in the process of selling our property. Due to an administrative oversight by our real estate agent, we are now running behind schedule with the preparation of the relevant paperwork. Upon following up ME Bank today, it appears that the settlement will most likely be delayed as they are unwilling to assist with our mortgage discharge to coincide with settlement date. No empathy or care factor has been displayed and the ME representative that I spoke to today seeme... Read mored totally unphased that the delay would cause extreme disruption to multiple parties. This is so disappointing considering our long term relationship. ME Bank needs to display more flexibility and willingness to assist customers if they are to survive into the future. If settlement is delayed, we will have no choice but to report this situation to AFCA so that others do not find themselves in a similar situation. Shame on you ME Bank - what a shame you have been taken over by Bank of Queensland as it has certainly not been a good move for your customers!

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Alex South East Queensland, QLD 2 posts

Worst bank experience in 25 years

My Odyssey in Bankingland

Three times i had to resend a discharge form for a sttlement of our property in Brisbane. MEBank has never confirmed or otherwise if documents sent were in order. A week later - we called them (40-45 mins) and were informed that we had to resend documents again (it was our inexperience). One would think that bank will get back to you by email or phone to let you know? Not really. It was entirely our problem
---second call (just under 40 mins) a representative went through our forms and confirmed several times that ev... Read more

ery document is fine and there is nothing else to worry about. Not true. Because MEBank never responded to us, our solicitor (after 1 st extension of settlement) got through to MEBank just to find out that submitted 2nd time documents were still not acceptable! Oh my oh my... ---third call (47 mins of music) after our solicitors again got in touch with MEBank and guess what - documents are still not acceptable! Maybe MEBank just likes us too much and doesn't want us to leave? With Regards, Alex

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Garry

Customer service does not exist

When trying to close out mortgages there is always a delay even after being given six weeks notice. Each time they have blamed someone else however taking the opportunity to charge the extra interest. This has happened three times. It appears to be a trend.

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4.6 from 3,534 reviews

Heath Sydney 10 posts

3y Verified

Frustrating customer service

I've hated dealing with ME Bank since my broker used them for my home loan. They consistently give advice for the wrong product, or only partial answers for another product. I've asked them to investigate advice I was given over the phone and they ignore the question. They refuse to acknowledge that I can't access their phone service due to disability trying to push everything through a case manager that won't help. Email assistance turn around time can be a high as 10 business days and due to partial or generic advice mean a further 10 days ... Read moreas you try to get them to answer. Assisted calls mean a wait of 30 minutes to 2 hours if you don't get cut off or hung up on. Some of this I could absorb if the product was worth it but my loan interest rate is more than twice that of other banks and I've already negotiated They have no interest or respect for their customers eg: when I was taking out my loan I was called "dude" by a representative multiple times. The silly jokey ads are not marketing. They are really treating you like a joke. I hope that the acquisition by Bank of Qld will clear this out. Time to leave

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D Taranto Sydney, NSW 5 posts

Hopeless customer service at this bank!

I am now refinancing with another bank after the poor I received from Me Bank last year. I have a home investment loan with them which I had to pause repayments during Covid restrictions. Due to the poor training of their call centre staff, I was treated like I was in default and you always wait at least 20 minutes to talk to someone. I lodged a complaint with the banking ombudsman and in the end, they offered $200 to settle my complaint. Show details

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Melissa Perth, WA

Would not recommend an investment loan

Loyal customer for 5 years tried to negotiate lower rates as paying well above average. Interest free period has also ended. Was advised that it would be easy to reapply for interest only, but rejected. So now stuck paying high rate and principle. I have a second loan with another bank that I am paying a significantly lower rate with and interest only. ME Bank have passed on a small cut, but interest rates are already high so still well above a fair amount. I would never recommend this bank to anyone, my broker can't even deal with them anymore so I have had to myself. Show details

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Herb M. 26 posts

Good initial offer BUT difficult and extremely time consuming communications

For an investment property loan ME was absolutely a pain to deal with. At the end of my initial term I wanted to continue with interest only payments. I submitted many documents over after their many requests over several weeks then to be rejected. Show details

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4.6 from 3,534 reviews

alison98 Perth, WA 4 posts

Call centre staff rude and incompetent

We have been trying to get rate reduction correspondence sent out over the past 2 months. We need this information for both our accountant and the ATO. Five times we have rung and messaged Me bank to ask why we haven't received mail that was promised to be sent out via express post, only to be told it was never ever coded into the system. but they will message you to say it has been posted numerous times. We have also rung and emailed 4 times asking for redraw monies to be reversed only to be told again it was never ever coded into system...... Read more.Why is the call centre taking calls and never entering or coding it into the system .... but the worse thing of all is l stated l was a loyal customer of nearly 30 years and on a disability pension only to be laughed at and belittled. Absolute contempt for there customers able or disabled. I am sick of getting discriminated against by this Bank and its call centre. They really need to be held accountable for there poor attitude and treatment of all customers whether disabled or able bodied..

David Sydney, NSW 2 posts

4y Verified

ME Bank is becoming more like a lender of last resort - Beware

Have a loan that's just come off its fixed rate and been a customer of ME bank for 5 years. No problems of note in that time. However was recently confronted by a smug, condescending individual on the phone that showed zero empathy and willingness to assist. Basically it seems ME will hook you in with decent, even low rates then hit existing customers with higher than acceptable rates at first opportunity. I went from 3.69% fixed for 3 years to now, 4.20% variable P&I!! This is in an environment where the official cash rate is 0.75% people! They are refusing to budge and my only option is: fix now or else. I know which option I'll be taking and will vote with my feet. Such a pity because I didn't contemplate leaving. Show details

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J Hwang 2 posts

Great/easy refinancing as a new customer, absolute nightmare when you discharge the mortgage

Mebank were one of the easiest bank to refinance and sign up with. Even when they got their rates wrong, they were prompt to rectify the fault. 5 stars for the sign up and interest rate, they were very good!

However, all good things must come to an end, unfortunately we had to refinance and it was sad leaving a great bank. The mortgage discharge team was poor, probably insufficient staffing. Their lawyers (Galilee) were poor in communication, the discharge took them over 40 days to complete. What annoys me the most is that after 3 weeks of refinancing with the new bank, Mebank still cannot generate a account closure letter!!!!!!!!!!!!! 1 star Show details

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