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ME Bank Home Loans

ME Bank Home Loans (page 2 of 3)

1.6 from 114 reviews · View Statistics

Reviews

1.3

40 reviews
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furb71
furb71Sydney, NSW
  • 3 reviews
  • 1 like

Very average customer service

published

I have been with them now for some years but find them particularly average in their customer service. Long waits on the phone ("due to overwhelming demand....") when we all know it's about cost cutting. This bank is supposedly owned by unions and industry super funds which is good but from the customer point of view there is no difference. They couldn't care less and are no better than Westpac, NAB etc. Any letter or email I have written to them has been ignored. I think it's time to move my loan as they aren't even that competitive.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Professional Partners

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173 reviews
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Robert Saunders
Robert SaundersMelbourne
  • 2 reviews
  • 1 like

Messed around

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forFirst Home
Lucas
LucasSydney, NSW
  • 2 reviews
  • 1 like

Home loans

published

It was a bad home loan experience for me. After the the 3 yr fixed period they increased the rates twice while industry rates were going down. They would not negotiate on the rates until I had already decided to change lenders and I gave them ample opportunities. I would not recommend them.

Incentivised ReviewNo
Loan TypeFixed Rate
Home Loans

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Disgraceful bank

published

Mebank ripped me off, charging $400 on top of a high rate. When I stopped them taking my $400 they increased interest to 4.75%. 11 years as a customer. Scum.

Transparency
Customer Service
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forFirst Home
Bernie
Bernie
  • 3 reviews
  • 10 likes

Interest rates remains high

published

Borrowed from ME in 2001, the interest rate at the time was competitive as an owner occupier the interest rate currently (July 2020) is 4.47%. Conversations with ME about the interest rate have been to no avail and the costs involved in refinancing have made the option unviable. I have always made repayments on time and have a spotless credit report. Never again.

Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
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Herb M.
Herb M.
  • 7 reviews
  • 4 likes

Good initial offer BUT difficult and extremely time consuming communications

published

For an investment property loan ME was absolutely a pain to deal with. At the end of my initial term I wanted to continue with interest only payments. I submitted many documents over after their many requests over several weeks then to be rejected.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJanuary 2017
Loan used forInvestment Property
Professional Partners

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alison98
alison98Perth, WA
  • 4 reviews
  • 10 likes

Call centre staff rude and incompetent

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
Halbeins
HalbeinsPerth, WA
  • 2 reviews
  • 2 likes

Shocking customer service

published

ME bank did not call back for two weeks to discuss quotes or provide pay out figure. Subsequent calls were delayed with related customer service agents not helpful. Call back never happened.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Janine
JanineMetropolitan Adelaide, SA
  • 6 reviews
  • 4 likes

ME HOME LOANS

published

Been with ME for a while now, place money into mortgage account to draw down the abominable interest rate they charge.
Logged into my account and found they had taken $3500 without a single word, then I receive a letter in the mail stating that they’ve made changes to their withdrawal facility. They think I’m at risk of withdrawing all my money and I would get into financial stress.

It states the only change is the degree to which I can dip back into my loan for funds. My new redraw amount is now $.

I will be paying off my home loan and moving all my money to another bank. I suggest others do this as well as I can no longer trust ME. As far as I’m concerned this is fraud.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Home Loans

Find out how ME Bank Home Loans compares to other Home Loans

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mark
markGearaldton
  • 2 reviews
  • 2 likes

they have taken money from my account,

published

took money from my redraw no notice no contact, the people you speak to after hours on the phone, just spin what they have been told, this bank is just like the big banks now, they need to be investigated wirth a royal commission, Mark,

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
1 comment
mark
mark

can we make a class action Mark,

Adam
AdamHobart, TAS
  • 9 reviews
  • 5 likes

ME Bank took $ 7643 from my Offset Account without warning or my permission

published
Transparency
Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
Alison
AlisonPerth, WA
  • 2 reviews
  • 2 likes

Worst of the Worst

published
Transparency
Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
Professional Partners

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Thieves

published

Money missing from our redraw account. When I asked where it is? Because it wasn’t in our savings account and it didn’t come off the principal. They said “it had been absorbed into the loan” bloody thieves.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateApril 2010
Loan used forSecond Home
Flabberghasted
FlabberghastedGreater Melbourne (Outer), VIC

Do Not Get A Home Loan With This Bank

published

Received a letter today telling me that my available redraw had been reduced over $10k but that quote".... the total amount outstanding and the time remaining on your home loan all remain the same." That is in spite of paying well over the minimum payment required for over 2 years. I will be complaining to Australian Financial Complaints Authority. I am just flabberghasted that a bank can decide to more or less take your extra funds without permission!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
Rhino
RhinoGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Terrible to worst

published

Amortisation- got a letter today telling us the bank had taken thousands out of our redraw and put it on the principal - without informing us . You can only have 25% of the loan balance in redrew ?? How dare they!

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forFirst Home
Home Loans

Find out how ME Bank Home Loans compares to other Home Loans

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Page 2 of 3
See all ME Bank Home Loans reviews

Questions & Answers

Sam D.
Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

Get an answer from our members and ME (Members Equity) Bank representatives

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