ME provides the opposite of customer service
last year ME Bank stuffed up my redraw facility. Now I have been on hold for an hour so far because they do not answer their phones, and you have to request a loan discharge form over the phone. Forget doing business with this worthless lot.
Hopeless bank as once existing customer. Been unable to update my home loan. It’s been six weeks and 3rd attempt
3 times I have tried to reduce my rate for my homeland. Currently awaiting paperwork to be emailed and so far it’s been six weeks. Very unhelpful and very slow to help you reduce your home loan rate but quick to ring if my credit card is overdue. Very frustrating and hopeless bank once you are an existing customer
Most expensive rates in the country
Just got a letter saying my home loan rate is increasing to 4.3% . Logged into internet banking to call and get pictures of fake chattering teeth . Are your customers a joke to you.
ME is for you if you want a breathtakingly incompetent, totally disorganised banker, loose with the truth and has many hands...none of which know what any of the others are doing. We changed banks based on word of mouth, we should have read the reviews and stayed put. We applied to move loans to ME in early October, 2020. After an incredible amount of misdirection and false starts one loan was completed after 2 months of daily interventions and much anxiety for us. The other was settled after lies, numerous broken settlement dates in mid- Janua...ry 2021, over 3 months after the application. So what? The loan repayment date began a week ago but the money has still not appeared in my account even after written promises! I am clearly expected to pay for money not received. I should have bought shares in ME instead, great investment when a bank only takes repayments without lending. Maybe this is ME's version of a reverse mortgage. A Mr Adam Crane was appointed as CFO of ME Bank December 2020 to "lead ME's business strategy" (ME website) as he has, in the past, driven "change, improvement and innovation". Well, no-one is running this shop. I'm off to AFCA and the Ombudsman with a formal complaint. Caveat emptor! Want a loan? Go elsewhere.
Long waits on the phone, online app is very basic and crashes all the time, very long time to process requests. I was expecting good customer service because it's a small bank but overall it's been very disappointing
Had verbal pre-approval from an ME representative to buy a house more than a year ago. Good loyal client with strong savings record. Borrowing well within limits. Permanent, covid-safe job. Recently successfully bid at auction, subject to finance (14 days). ME messed us around for 5 weeks and then finally said no. No real explanation, nothing in writing.
Many others would have lost their deposit at that point. Fortunately a rival bank has been very helpful. Stress was increased by a lack of communication. We had to do all the following up with ...
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Mebank ripped me off, charging $400 on top of a high rate. When I stopped them taking my $400 they increased interest to 4.75%. 11 years as a customer. Scum.
Interest rates remains high
Borrowed from ME in 2001, the interest rate at the time was competitive as an owner occupier the interest rate currently (July 2020) is 4.47%. Conversations with ME about the interest rate have been to no avail and the costs involved in refinancing have made the option unviable. I have always made repayments on time and have a spotless credit report. Never again.
they have taken money from my account,
took money from my redraw no notice no contact, the people you speak to after hours on the phone, just spin what they have been told, this bank is just like the big banks now, they need to be investigated wirth a royal commission, Mark,
Money missing from our redraw account. When I asked where it is? Because it wasn’t in our savings account and it didn’t come off the principal. They said “it had been absorbed into the loan” bloody thieves.
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Terrible to worst
Amortisation- got a letter today telling us the bank had taken thousands out of our redraw and put it on the principal - without informing us . You can only have 25% of the loan balance in redrew ?? How dare they!
Absolutely terrible - will raise your interest rate as soon as they can
Raise interest rate a month after signing up but lie and say they won't if you purchase their "member package", lost my paperwork prior to settlement which delayed it by days, delay processing your pay so you can't organise direct debits, send texts you have missed a mortgage payment when you haven't, statements don't accurately reflect each other even though all accounts are with Me. Will keep you in the phone forever and then laugh at you when you question their system their banking ap has constant glitches and is never up to date. I seriously regret going with them and will bail as soon as possible.
SERIOUSLY! DO NOT TOUCH!!
Delay! Delay! Delay! Get used to those words. This is the worst bank we have ever had to deal with, they charge numerous fees and give zero service, the terms of the loan were even incorrect, eg. frequency of repayment, fixed or variable. You can do bank to bank transfer out of their accounts, but don’t try to transfer in, they are NOT registered for that service. They outsource valuations, their solicitors, all with added fees. They do not communicate, they charge heaps and give worthless service.
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MEBANK Was Not The Bank For Me
I applied for a home loan and the amount of paperwork (including bank and income statements) that I needed to lodge was ridiculous. Six months of bank statements, including child support transactions, etc. The final straw came when I was already an existing customer - at the time of the new application - I already had an account with MEBANK, and because I did not physically meet face to face with the mobile lender whom I was dealing with at the time, they wanted me to submit paperwork at AUST POST with photocopy of drivers license. That ident...ification process wasnt good enough because I had an Middle Initial that wasnt noted down in my original account with MEBANK. I had to supply them with a Birth Certificate. All these personal documents were submitted to a central location, which any staff member working within the area had access to - all my personal details could have been picked by up two to three people. All I know is that having sent an email I received notification from an individual other than the person from MEBANK with with whom I was originally dealing with. So there was a lot of emails going to and fro - particularly when asking for clarification on documents or personal information the bank needed. I felt that this bank put me through so many hurdles and unnecessary against to secure a loan. What really annoyed me was that I was already an existing customer with them - which they took no consideration into this loan process. I also felt I was dealing with a bunch of incompetent baffons who really were following company protocols and had to seek clarification from their superiors when you as a potential customer had questions to ask. No streamline process here - no one point of contact - no designated member to your application and several bank individuals privy to your personal data. In the end I went to another Bank - without the stress, drama and hassle experienced with MEBANK, and I recommend that others explore other options out there, even the rate I secured was better than what was offered by MEBANK.
Uncompetitive interest rates
Customer service has generally been good overall. Interest rates are much lower with other banks/mortgage brokers so I have refinanced an existing home loan only to experience a long delay in ME sorting out the discharge.
Having been with ME since the 90's it's disappointing to see non competitive interest rates in the current lending market and also various addition of fees over the years together with a long wait time currently for a simplistic discharge process.
On that note I would recommend looking at other options online. Many online len...
Questions & Answers
once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks
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