Started out great!! Have become bad!!!
Found ME to be excellent for the first 15 years or so, couldn't be better. Going down the gurgler in the last few years!! Their rates were always quite a bit below others in the past, now one of the most expensive around which is hard to believe as they are not a full blown bank with branches etc to cost in?? Wait times on the phone are long & then told someone will call you back within the next 2 days???? What!! I finally get a day off during the week when I can call & sort stuff to be told that, ridiculous!!!!! When we call you guy's we need ...to talk to someone there & then when we are in our home/work office with all relevant info, pen, paper, computer in front of us. Not at work sweating, in front of customers, unable to concentrate with nothing at hand that we need to make the call useful. Also new customers get looked after better than us 17 year loyal customers with offers of more attractive interest rates. To be fair they did drop my rate after asking for a better deal but it still wasn't very competitive. I think I need to leave this crowd.
Farcically Poor Service
We have our mortgage with ME Bank (in my wife's name) and we have been disappointed. We were provided with misinformation, and then when we requested clarification in writing our emails were ignored. We posted a document which they seemingly lost as three weeks later they asked for the original, even though they should have already had it.
Not everyone we spoke to was bad by any means which is the only reason they got two stars instead of one, we spoke to a couple of really friendly, helpful staff. But unfortunately one of those friendly chap...s gave us incorrect information, and another lady who was assessing our application for interest only had terrible phone manner and didn't seem to know what she was talking about. I must say I enjoy the irony of the industry super funds using anti-bank adverts to grow their membership, whilst simultaneously running their own for profit bank (quite badly judging by results), and providing poor customer service. Quite amusing really.
Questions & Answers
once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks
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