Farcically Poor Service
We have our mortgage with ME Bank (in my wife's name) and we have been disappointed. We were provided with misinformation, and then when we requested clarification in writing our emails were ignored. We posted a document which they seemingly lost as three weeks later they asked for the original, even though they should have already had it.
Not everyone we spoke to was bad by any means which is the only reason they got two stars instead of one, we spoke to a couple of really friendly, helpful staff. But unfortunately one of those friendly chap...s gave us incorrect information, and another lady who was assessing our application for interest only had terrible phone manner and didn't seem to know what she was talking about. I must say I enjoy the irony of the industry super funds using anti-bank adverts to grow their membership, whilst simultaneously running their own for profit bank (quite badly judging by results), and providing poor customer service. Quite amusing really.
Questions & Answers
once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks
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