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ME Bank Home Loans

ME Bank Home Loans

1.6 from 122 reviews · View Statistics

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Caitlin T.
Caitlin T.
  • 2 reviews

Slow Service and Outdated Application Process

published

ME Bank is great for banking however they do not excel with home loans. Lower interest rate than the big 4 but you pay the price with the wait times and outdated application process. We had to send our pre-approval application via mail which significantly delayed the process. After 4 weeks, several emails requesting updates on our progress and false promises that the wait times were ‘getting shorter’ our mobile banker finally looked at our application and requested more documents as the ones we sent were now too old. We ceased our application with ME and went to Macquarie who completed our pre-approval in 3 business days. Look elsewhere!

Transparency
2/5
Customer Service
2/5
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Joe D.
Joe D.
  • 2 reviews

Home Loan

published

Customer service is terrible. Waiting times in excess of 30 minutes. I understand in the safety and paper trail world, but modernise your system. The mobile app has improved somewhat and is quicker to load. The online banking features are rather basic and can't access statements from closed accounts.
Still lacking Osko for fast pay.
When you try to negotiate a better loan interest rate, they are all unhelpful until you have put in the documents to refinance with another lender. Refinancing is slow and brokers have to prompt so as not to miss the settlement.
Technologically poor banking system is ME that I can't bear to deal with any longer.

Transparency
3/5
Customer Service
1/5
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Roger P.
Roger P.Sydney, NSW

Hopeless

published

28 days to discharge a loan - it took half that time to get a new one approved.
When I called to check they were unable to find the discharge request.

Incentivised Review No
Loan TypeVariable Rate
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Stan M.
Stan M.South East Queensland, QLD

Incompetent and arrogant. Don't fall for the cool marketing image!

published
Transparency
1/5
Customer Service
2/5
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Scott M
Scott MSunshine Coast
  • 12 reviews
  • 8 likes

Started out great!! Have become bad!!!

published
Customer Service
2/5
Incentivised Review No
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Lewis
LewisPerth, WA
  • 2 reviews
  • 1 like

Farcically Poor Service

published
Transparency
3/5
Customer Service
2/5
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Kate W
Kate WAdelaide
  • 2 reviews
  • 3 likes

Slow Slow Slow!

published

ME Bank's service is slow! Sent an enquiry about closing my account and had to chase them up with no response after 5 days. They apologised, then told me my account would be closed in 10 business days. It's been 20 days and the account is still open. My mum submitted an application for a savings account and after a month they still hadn't opened it (she ended up cancelling and went with Virgin Money instead).

I'm only giving them two stars because their First Home Saver Account was great when it was available.

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tash
tashPerth, WA
  • 2 reviews
  • 4 likes

Useless!!!

published

Have been waiting almost 3 weeks for pre approval on a home loan, have only been told today they are finally doing employment checks! What have they been doing all this time. If we dont have it by this afternoon they can stick it where the sun doesn't shine.

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Rates Good, Customer Service not so good

published
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Questions & Answers

EyeDee
EyeDeeasked

Hi. which one is quicker - processing a new construction loan or processing our release paper?

1 answer
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Hi there! So that we can follow these matters up for you, can you please give ME a call on 13 15 63. - Jeremy

Sam D.
Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

Get an answer from our members and ME (Members Equity) Bank representatives

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