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ME Bank Home Loans

ME Bank Home Loans

1.6 from 114 reviews · View Statistics


  • Transparency
    3.3 (3)
  • Customer Service
    3.7 (3)
  • Loan TypeVariable Rate (2)
  • Application Process
    4.5 (2)
  • Timeliness
    2.0 (2)
  • Loan used for
  • Loan Term25 years
  • Online Tools
    2.5 (2)

furb71Sydney, NSW

  • 3 reviews
  • 1 like

Very average customer service


I have been with them now for some years but find them particularly average in their customer service. Long waits on the phone ("due to overwhelming demand....") when we all know it's about cost cutting. This bank is supposedly owned by unions and industry super funds which is good but from the customer point of view there is no difference. They couldn't care less and are no better than Westpac, NAB etc. Any letter or email I have written to them has been ignored. I think it's time to move my loan as they aren't even that competitive.

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Professional Partners

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170 reviews

Robbed, then received apology and company action corrected

Customer Service
Incentivised ReviewNo
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J Hwang

J Hwang

  • 2 reviews

Great/easy refinancing as a new customer, absolute nightmare when you discharge the mortgage


Mebank were one of the easiest bank to refinance and sign up with. Even when they got their rates wrong, they were prompt to rectify the fault. 5 stars for the sign up and interest rate, they were very good!

However, all good things must come to an end, unfortunately we had to refinance and it was sad leaving a great bank. The mortgage discharge team was poor, probably insufficient staffing. Their lawyers (Galilee) were poor in communication, the discharge took them over 40 days to complete. What annoys me the most is that after 3 weeks of refinancing with the new bank, Mebank still cannot generate a account closure letter!!!!!!!!!!!!! 1 star

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christosGosford, New South Wales

  • 4 reviews

Very Slow Loan approval


We have many different accounts and loans with ME. Overall a good bank rates are good. However don't apply for a loan with them unless you have all the time in the world. No urgency with ME. they need to get in the real world, their tardiness has almost lost us our property purchase. The vendor has extended our cooling off period twice and will not a third time. we may lose our deposit and the property.

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Questions & Answers

Sam D.

Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

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