Very average customer service
I have been with them now for some years but find them particularly average in their customer service. Long waits on the phone ("due to overwhelming demand....") when we all know it's about cost cutting. This bank is supposedly owned by unions and industry super funds which is good but from the customer point of view there is no difference. They couldn't care less and are no better than Westpac, NAB etc. Any letter or email I have written to them has been ignored. I think it's time to move my loan as they aren't even that competitive.
Robbed, then received apology and company action corrected
I had 11,800 in redraw facility. ME reduced it unilaterally, with no apology, explanation or contact. Waited over an hour to get a rep on the phone. Told I could apply for a top up at a cost of $250 to get access to more money. But it’s my money, not theirs. Using that logic, ME should be paying me $250 for “borrowing” without my consent, the money I had placed in the account surplus to requirement to pay the loan.
Following the public outcry, ME bank contacted me both in writing and by phone, apologising profusely for their ill considered ac...tion. All my concerns were addressed and ME Bank has undertaken to replace the moneys taken from my redraw facility. This has resulted in my regaining much confidence in a financial institution that I had been very happy with prior to the events of the last couple of weeks.
Great/easy refinancing as a new customer, absolute nightmare when you discharge the mortgage
Mebank were one of the easiest bank to refinance and sign up with. Even when they got their rates wrong, they were prompt to rectify the fault. 5 stars for the sign up and interest rate, they were very good!
However, all good things must come to an end, unfortunately we had to refinance and it was sad leaving a great bank. The mortgage discharge team was poor, probably insufficient staffing. Their lawyers (Galilee) were poor in communication, the discharge took them over 40 days to complete. What annoys me the most is that after 3 weeks of refinancing with the new bank, Mebank still cannot generate a account closure letter!!!!!!!!!!!!! 1 star
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Very Slow Loan approval
We have many different accounts and loans with ME. Overall a good bank rates are good. However don't apply for a loan with them unless you have all the time in the world. No urgency with ME. they need to get in the real world, their tardiness has almost lost us our property purchase. The vendor has extended our cooling off period twice and will not a third time. we may lose our deposit and the property.
Great Bank ..but poor service for a home loan
ive been banking with ME bank for over 20 years I love them no bank fees except for the $1 dollar ATM fee otherwise i do my withdraws from supermarkets, to save me the $1 fee . Banking wise they are great & i have recommended them to other friends. the negative is they shouldn't charge for the post office deposits.
The low home loan rate & the free 15 free transactions a month
the solictior's whoever they use are awful they dont send you the documents on time & some of their loan officers gave bad customer service nofeed back as to if the documents where approved
Excellent. I'm very happy. No plans to change.
One of the lowest interest rates around, low fees, good range of products and services, excellent service in all dealings whether via internet, phone or in person. Happy to come to your house if required and always professional & on time.
Accessibility. Most things handled over internet/phone but have to wait days if you want to arrange a home visit and speak to someone face to face.
Questions & Answers
once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks
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