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ME Bank Home Loans

ME Bank Home Loans

1.6 from 114 reviews · View Statistics

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No problem

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Took out my home loan with ME 12 years ago and have had no trouble with the service received. I have negotiated reductions in interest twice during that period and the process was professional and timely.

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furb71

furb71Sydney, NSW

  • 3 reviews
  • 1 like

Very average customer service

published

I have been with them now for some years but find them particularly average in their customer service. Long waits on the phone ("due to overwhelming demand....") when we all know it's about cost cutting. This bank is supposedly owned by unions and industry super funds which is good but from the customer point of view there is no difference. They couldn't care less and are no better than Westpac, NAB etc. Any letter or email I have written to them has been ignored. I think it's time to move my loan as they aren't even that competitive.

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Robbed, then received apology and company action corrected

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WHATCANISAY

WHATCANISAYPerth, WA

  • 25 reviews
  • 12 likes

MEBANK COMES TO THE RESCUE

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I have had my ups and downs with ME bank but that's due to the many changes over 20 years. However I have just sold my house and if it wasn't for my WONDERFUL mobile lender in WA the home loan would not have gone ahead. There are 4 houses settling next week and only MEBANK did what it was suppose to ANZ is holding us all up and we nearly lost our settlement date because of them. If you don't get the answers you are after with MEBANK from over east ask to speak to a mobile lender in Perth they are superheros and made good on all their promises. PS I am on a pension which is now very hard to borrow on but Mebank was one of the few that would lend to me (not one of the 4 big banks would) Thanks

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J Hwang

J Hwang

  • 2 reviews
  • 2 likes

Great/easy refinancing as a new customer, absolute nightmare when you discharge the mortgage

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Mebank were one of the easiest bank to refinance and sign up with. Even when they got their rates wrong, they were prompt to rectify the fault. 5 stars for the sign up and interest rate, they were very good!

However, all good things must come to an end, unfortunately we had to refinance and it was sad leaving a great bank. The mortgage discharge team was poor, probably insufficient staffing. Their lawyers (Galilee) were poor in communication, the discharge took them over 40 days to complete. What annoys me the most is that after 3 weeks of refinancing with the new bank, Mebank still cannot generate a account closure letter!!!!!!!!!!!!! 1 star

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Scott03

Scott03ADELAIDE SA

  • 8 reviews
  • 3 likes
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Didn't know what to expect however I have been pretty impressed and highly recommend

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My wife and I were looking for a affordable no frills home loan for our existing house. We have been with them now for over 2 years and couldn't be happier. The application and approval was straight forward. Online banking is really easy and any time I have needed to call up they have been more then helpful. Been a great all round experience so far.

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Xiao Zhang

Xiao ZhangSydney

  • 2 reviews
  • 1 like

Big Thanks

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The bank Home Loan Department is highly professional with wonderful customer service.

Last month due to other bank delay, my IIA seemed impossible for last financial year. I called the bank and never thought it can be done at such short time, but half hour later the Bank told me that they can do it. The bank staff worked so hard and guided me each step. At 30 June, I was so happy, the transaction went through successfully. Thanks for the whole team.

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New homeowner

New homeowner

  • 2 reviews
  • 1 like

Great bank, highly recommend

published

I love this bank minimal fees, great customer service, I should've joined them sooner you're not just a number with this bank

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Gregory William Charles

Gregory William Charles Greater Melbourne (Outer), VIC

  • 2 reviews

Fast credit card approval.

published

Applied for a ME Credit card. Was approved within 24 hours. Am in the process of applying for a personal loan. Seems to be moving along pretty quick. Good communication. So far i am very happy with customwr service.

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christos

christosGosford, New South Wales

  • 4 reviews
  • 7 likes

Very Slow Loan approval

published

We have many different accounts and loans with ME. Overall a good bank rates are good. However don't apply for a loan with them unless you have all the time in the world. No urgency with ME. they need to get in the real world, their tardiness has almost lost us our property purchase. The vendor has extended our cooling off period twice and will not a third time. we may lose our deposit and the property.

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Best rates around

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After really researching for refinancing our home loan I chose ME bank, and we are very happy. Moved our bank accounts over too and they are so much better than any of the big banks or local credit unions I found. The service from the mobile banker and their customer service centre has always been excellent too.
Great rates, great phone service, was very easy to organize
There was a long delay in getting loan happening, though they admitted it was an internal fault and apologized then auctioned it very quickly

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lmiles007

lmiles007

  • 4 reviews
  • 3 likes

Excellent

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CutSnake

CutSnakeSYDNEY

  • 2 reviews
  • 4 likes

Fast, fair and helpful

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Excellent

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Excellent

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Questions & Answers

Sam D.

Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

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