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ME Bank Home Loans

ME Bank Home Loans

1.6 from 114 reviews · View Statistics

Reviews

1.3

26 reviews
  • Transparency
    3.5 (2)
  • Customer Service
    3.5 (2)
  • Loan TypeVariable Rate (2)
  • Application Process
    4.5 (2)
  • Timeliness
    2.0 (2)
  • Loan used for
  • Loan Term25 years
  • Online Tools
    2.5 (2)
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furb71

furb71Sydney, NSW

  • 3 reviews
  • 1 like

Very average customer service

published

I have been with them now for some years but find them particularly average in their customer service. Long waits on the phone ("due to overwhelming demand....") when we all know it's about cost cutting. This bank is supposedly owned by unions and industry super funds which is good but from the customer point of view there is no difference. They couldn't care less and are no better than Westpac, NAB etc. Any letter or email I have written to them has been ignored. I think it's time to move my loan as they aren't even that competitive.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
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J Hwang

J Hwang

  • 2 reviews
  • 2 likes

Great/easy refinancing as a new customer, absolute nightmare when you discharge the mortgage

published

Mebank were one of the easiest bank to refinance and sign up with. Even when they got their rates wrong, they were prompt to rectify the fault. 5 stars for the sign up and interest rate, they were very good!

However, all good things must come to an end, unfortunately we had to refinance and it was sad leaving a great bank. The mortgage discharge team was poor, probably insufficient staffing. Their lawyers (Galilee) were poor in communication, the discharge took them over 40 days to complete. What annoys me the most is that after 3 weeks of refinancing with the new bank, Mebank still cannot generate a account closure letter!!!!!!!!!!!!! 1 star

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJune 2017
Loan used forInvestment Property
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See all ME Bank Home Loans reviews

Questions & Answers

Sam D.

Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

Get an answer from our members and ME (Members Equity) Bank representatives

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