Mecca Cosmetica Online store

Needed help in a Gift Card that had been accidentally thrown away. Contacted Customer Care who found the relevant details & sent a replacement, very happy daughter, excellent help from Mecca who painstakingly looked through from Dec 2021!! Thank you

my first order was canceled for no reason, no email or message update, no nothing. Tried customer service and they said they couldn't see anything wrong with my account or my order so they didn't know why it was canceled. What a joke.
Then we tried to put another order - canceled again after 2 weeks. completely unbelievable and unacceptable. It is even making me feel sick when I see the Mecca store in the mall now.

Ordered a Byredo candle and couple of other items from Mecca. Was raining the day of delivery. When the drive cbf, steals parcel and says "left in a safe place". Same thing happened on previous order that my partner did. Star Trak Express is STEALING parcels and Mecca refuses to help or issue refund. Well I will be making a police report, and following this up until I get an answer as I did not agree to have my parcel left out unattended. I will be emailing Byredo Head Office as well!

I ordered online at Mecca as a repeat customer and received an email AFTER the funds had been taken from my account, stating that my transaction had been flagged fraudulent and asking me to send sensitive personal information. Licence, utility bill. No person in their right mind would hand over their credit card details, licence and utility bill via email. Lost a loyal customer. Hello identity theft. No waiting on a refund.

I received this product in my beauty loop box, and upon using was compelled to report how great it was to use, I have just come out of having Covid and I think my skin had suffered, upon using Rose Inc Carity I noticed straight away a difference, will certainly be adding this to my go to products. Also wanted to congratulate Mecca on Beauty Loop it is a wonderful way to be able to test products and to see what is new in the market. Well done Mecca

They refused to honour my birthday gift voucher then issued me a new one then refused to honour that, definitely a scam I think. I wonder what ACCC will say.

Store is great and very easy to navigate!!!!
Packaging now is rubbish now which is a shame. See pics posted below.

-parcel stolen from my front door
-untrustworthy delivery provider who chooses a “safe” location
-company won’t care so recommend reconsidering purchase
-disappointing, careless service

Be warned. Mecca will ask for your proof of identity (driver’s licence & utility bill) even if you have bought multiple times from them.

Who knows what they can misuse those documents for. Neither is there a secure way to provide these to them. Simply an email with attachments.

And it’s basically holding you hostage. Provide the docs or the order will be cancelled.

Products have no issues. Live chat customer service can be improved a lot. The girl called Lisa was rude and grumpy. She doesn't even know what I exactly complaining about and what exactly in the email I sent to her manager before she replied: you can go ahead to contact ombudsman as you wish. I am just asking her to ask her manager to reply my email. That is all. It seems like they are having a little friends circle within a company to protect each other from unhappy customers. Not professional at all. Don't get any issues with them. They can only say sorry. That's all! Or the worst you will get Lisa to talk to you.

Both in store and online, meccas service is impeccable! Need help finding a product that’s right for you? One of the team members right around the corner will see your struggle and approach you with nice and easy service! It’s great, they take great initiative and care for their customers. They work hard and know how to provide the best service they can. Always friendly, always welcoming. Online orders come in fast and handled with great care. Sample sizes are immaculate, and the beauty boxes are sublime. I can’t say enough good things about this company! IN. LOVE. Thank you all so very much for your service!

I have placed a substantial order almost 3 weeks ago. On Mecca's tracking, my parcel arrived at the sorting centre on the same day I placed it. Everything stalled from here and I have been unable to get an answer from Mecca on what the issue is. Exasperated I have now requested the order to be cancelled, and a refund processed - this after a chat query and email query and a phone call to them without resolving my issue. Yesterday I spent over 30 minutes holding on to get through to the customer service centre. The service assistant told me that...

Ordered from them previously without issue, this time however I paid in full, only to get an email saying my order would not go through unless I provided a picture of licence or passport along with utility proof. Even though I phoned them from the number I have attached to my order, I was told if I didn’t produce sensitive documentation my order would not go through and it would make future orders difficult...I would not be able to shop online. I’m not sure they realise they are a company that sells makeup not a big bank or government entity.
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I ordered some make up on line, on the Friday. And to my absolute shock I received the items by express post first thing Monday morning. After dealing with their competitors who took 13 days to arrive. I will always use Mecca from now on. And the products were brilliant.
Daniela

Have been emailing Mecca for over 3 weeks.
Beauty loop level not correctly increased on my account. Zero response to emails to management. Really disappointed