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Mecca Cosmetica Online store

Mecca Cosmetica Online store

2.3 from 52 reviews · View Statistics

Reviews

2.3

52 reviews
  • Product Quality
    3.5 (24)
  • Return Claim MadeYes (5) · No (30)
  • Shipping
    2.9 (23)
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Keepprivate
KeepprivateMetropolitan Adelaide, SA
  • 15 reviews
  • 22 likes

Terrible customer service

published
Product Quality
Shipping
Fadi Walainy
Fadi WalainySydney, NSW
  • 12 reviews

Shopping here is a treat

published

There are products that Mecca has that aren't available anywhere else. It's easy to navigate the website and I'll often go into a store to try the product then go online to purchase them. I am a conscientious buyer and take my time researching everything. I've never had an issue with the customer service or quality of a product and they always arrive on time. I enjoy the beauty loop box that I receive too and love the ability to try the samples that come with it, because of this I've been able to explore other skin and make-up products I wouldn't normally have.

Product Quality
Incentivised ReviewNo

Going downhills

published

I've been buying from Mecca for years when it was good. Something has changed, maybe they've grown too big and don't care about the customers anymore? It's just not the same anymore.

Incentivised ReviewNo
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Received defaulted item!

published

I received my order today and noticed one of the items is defaulted, contacted live chat and horrible customer service, was very rude an refused to send me a replacement of the item after I sent in pictures and explained that there is a risk of contamination of the product, which was a face product. Told me my only option is to send it back or take it to a store to receive a voucher in which I explained I don’t have one close that is the reason for online shopping and that I’m not after a refund or voucher just a replacement of the item I paid for accordingly to the website advertisement. Continued to be rude and refuse.
For a higher end company, it was, in my experience horrible service!

Product Quality
Incentivised ReviewNo

Terrible customer service

published

I ordered online and was incorrectly charged $10 for shipping costs. I spoke to 4 different customer service representatives and 1 was a manager. The way I was spoken to was so rude and I expect a lot more from such a big company. I was told that I was confused and misunderstanding when I know exactly what I was told over the phone.
When I asked for a recording of the call I was advised that they don’t record any of their calls. Recording calls helps with quality of your staff and also for proof in these types of situation.
Will never order from or shop there again.

Shipping
Incentivised ReviewNo
KHDR
KHDRGreater Melbourne (Inner), VIC

Utterly inept.

published

Goods available in-store only - only in one store and one state. No mailing list for new products, told to use online chat function only to be told by online chat when asking about potential new products (candles) “we couldn’t possibly let our customers know when we’re receiving new products, how could we possibly be expected to do that??” Gee, I don’t know, maybe how every other company on earth worth their salt does it - is a mailing list??

Seriously, get your act together. Clearly you’ve become successful and forgotten the most important asset you have - your customers.

I’ll buy from OS suppliers from now on rather than support your inept online nonsense. Thanks for exactly nothing.

Incentivised ReviewNo
Return Claim MadeNo
AJRose
AJRoseSouth East Queensland, QLD
  • 8 reviews
  • 2 likes

Great Service!

published

I have never had a quicker postage than with Mecca. Put in an order and 1-2 days later it gets delivered. So good and the customer service in their stores are always good.

Incentivised ReviewNo
Jeda
JedaQueensland

Poor customer service a joke of a company....Would never recommend

published
Product Quality
Shipping
Mrs Eagles
Mrs Eagles Sydney, NSW

Shut down your business - no one should shop online from them

published
Product Quality
Shipping
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Anoctua
Anoctua
  • 5 reviews
  • 2 likes

Flawless service

published

Mecca is my one stop shop for all things beauty. They have flawless service. Incredibly helpful, fast to post, and a great range. I try not to purchase beauty products from anywhere else!

Product Quality
Incentivised ReviewNo
Annabelle H.
Annabelle H.South East Queensland, QLD

Worst Customer Service

published
Shipping
Incentivised ReviewNo
Lou
LouGreater Melbourne (Metropolitan), VIC

Order cancelled with no update

published
Incentivised ReviewNo
Return Claim MadeNo
Date PurchasedSeptember 2020
franklin
franklinGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

flag me as fraud account for no reason

published

not dispatch my order for 2 weeks.
i contact them.
told me my account was flagged as fraud. but does not tell me why.
live chat asked me to call. call center ask me to email. email still no solution.
i have been using the same credit card and ship to the same address all time. never had any issue with other businesses.

Product Quality
Incentivised ReviewNo
martin
martinPerth, WA

very disappointed

published

Ordered 2 10ml Portrait of a lady perfume, 2 totally different ones arrived. So I called online Mecca she checked my order and said yes you ordered Portrait of a lady 2 x10ml and paid the asking price of $150.
so please go to your nearest store and exchange it.
Went into Perth city to pick up and was told I have to pay another $50, which I refused because that was not the price when I ordered.
I feel its your mistake and you pay the consequences. Waiting to hear back from you Thank you
I just want what I ordered.

Incentivised ReviewNo
Return Claim MadeYes
Date PurchasedOctober 2020
Sue Gosney
Sue GosneyGreater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 1 like

Colours

published

Just received my order. Colours of lipstick and eyeshadow are not really what was represented colours much darker. Not your fault Mecca. I’m sure you are trying. Be careful when choosing and understand this may happen. Ps. I also purchased blush and am very happy with the colour.

Product Quality
Shipping
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Questions & Answers

Pat L
Pat Lasked
Mecca Cosmetica Online store

Do you have a retracting lip brush?

No answers
Lyn Nelson
Lyn Nelsonasked
Mecca Cosmetica Online store

Hi there , do you still stock a beautiful Italian Perfume by the name of - Eau De Parfum Le Sirenuse Positano - Un Bateau Pour Capri? Lyn Nelson

2 answers
Lyn Nelson
Lyn Nelson

It's lyn Nelson , here requesting an answer to the above question re Eau De Parfum Le Sirenuse Positano- Un Bateau Pour Capri? Many Thanks Italian Perfume 100ml bottle.

Eliza R
Eliza R

Hi Lyn, you should try contacting Mecca directly on 1800 007 844.

Jennifer Graham
Jennifer Grahamasked
Mecca Cosmetica Online store

I placed an order on 31/03/20 for a mascara, how will I know when it is on it's way, thankyou

No answers
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